Nikon Camera Coolpix S6900 Reference Manual

							Technical Notes
161
Image cannot be saved.An error occurred while saving the image.
Insert a new memory card or format the 
memory card or internal memory.
135
The camera has run out of file numbers.
Insert a new memory card or format the 
memory card or internal memory. 135
The image cannot be used for the 
welcome screen. 125
There is insufficient space to save the 
copy.
Delete images from the destination. 20
Album is full. No further 
pictures can be added. 200 images have already been added to 
the album.
•
Remove some images from the album.
• Add to other albums. 62
60
Sound file cannot be 
saved. A voice memo cannot be attached to this 
image.
•
Voice memos cannot be attached to 
movies.
• Select an image captured with this 
camera. –
Image cannot be 
modified. Check that the images can be edited. 68, 169
Cannot record movie. A time-out error occurred while saving 
the movie on the memory card.
Select a memory card with a faster write 
speed. 82, 177
Memory contains no 
images. There are no images in the internal 
memory or on the memory card.
•
Remove the memory card to play back 
images in the internal memory.
• To copy the images saved in the 
camera’s internal memory to the 
memory card, tap F  to select Copy in 
the playback menu. 10
113
No images have been added to the 
selected album. 60, 61
No images are contained in the category 
selected in auto sort mode. 64
DisplayCause/SolutionA 
						

							Technical Notes
162
File contains no image 
data.The file was not created or edited with 
this camera.
The file cannot be viewed on this camera.
View the file using a computer or the 
device used to create or edit this file. –
This file cannot be played 
back.
All images are hidden. There are no images available for a slide 
show, etc.
110
This image cannot be 
deleted. The image is protected.
Disable protection.
111
No access. The camera could not receive the signal 
from the smart device. Establish the 
wireless connection again.
•
Press the Wi-Fi button.
• Touch an NFC-compatible smart 
device to the camera.
• Tap  Connect to smart device  in the 
Wi-Fi options menu. 123, 142
Could not connect. The camera failed to establish the 
connection while receiving the signals 
from the smart device. Set a different 
channel in 
Channel under Options  in 
the Wi-Fi options menu, and establish the 
wireless connection again. 123, 142
Wi-Fi connection 
terminated. A cable was connected to the camera 
while the camera and smart device were 
wirelessly connected, the battery level 
became low, or the connection was 
aborted due to poor connectivity. 
Disconnect the cable and establish the 
wireless connection again.
123, 142
DisplayCause/SolutionA 
						

							Technical Notes
163
* See the documentation provided with your printer for further guidance and information.
Lens error
A lens error occurred.
Turn the camera off and then on again. If 
the error persists, contact your retailer or 
Nikon-authorized service representative. 164
Communications error An error occurred while communicating 
with the printer.
Turn the camera off and reconnect the 
USB cable. 148
System error An error occurred in the camera’s internal 
circuitry.
Turn the camera off, remove and reinsert 
the battery, and turn the camera on. If the 
error persists, contact your retailer or 
Nikon-authorized service representative. 164
Printer error: check 
printer status. After solving the problem, tap 
Resume 
to resume printing.* –
Printer error: check 
paper. Load the specified size of paper, and tap 
Resume
 to resume printing.* –
Printer error: paper jam. Remove the jammed paper, and tap 
Resume
 to resume printing.* –
Printer error: out of 
paper. Load the specified size of paper, and tap 
Resume
 to resume printing.* –
Printer error: check ink. There is a problem with the printer’s ink.
Check the ink, and tap 
Resume to 
resume printing.* –
Printer error: out of ink. Replace the ink cartridge, and tap 
Resume
 to resume printing.* –
Printer error: file corrupt. There is a problem with the image file to 
be printed.
Tap 
Cancel  to cancel printing. –
DisplayCause/SolutionA 
						

							Technical Notes
164
If the camera fails to function as expected, check the list of common problems 
below before consulting your retailer or Nikon-authorized service 
representative.
Power, Display, Settings Issues
Troubleshooting
ProblemCause/SolutionA
The camera is on 
but does not 
respond. Wait for recording to end.
If the problem persists, turn the camera off.
If the camera does not turn off, remove and reinsert 
the battery or batteries or, if you are using an AC 
adapter, disconnect and reconnect the AC adapter.
Note that although any data currently being 
recorded will be lost, data that have already been 
recorded will not be affected by removing or 
disconnecting the power source.
–
The camera 
cannot be turned 
on. The battery is exhausted.
10, 11, 
157
The camera turns 
off without 
warning. •
The camera automatically turns off to save power 
(auto off function).
• The camera and battery may not work properly at 
low temperatures.
• The inside of the camera has become hot. Leave 
the camera off until the in side of the camera has 
cooled, and then try turning it on again. 16
156
–
The monitor is 
blank. •
The camera is off.
• The camera automatically turns off to save power 
(auto off function).
• The camera is connected to a TV or computer.
• The camera and smart device are connected 
using a Wi-Fi connection and the camera is being 
operated by remote control. 13
16
–
–
The camera 
becomes hot. The camera may become hot when used for an 
extended period of time to shoot movies or send 
images using an Eye-Fi card, or when used in a hot 
environment; this is
 not a malfunction. – 
						

							Technical Notes
165
The battery 
inserted in the 
camera cannot be 
charged.•
Confirm all connections.
• When connected to a computer, the camera may 
not charge for any of the reasons described 
below. 
-Off  is selected for Charge by computer  in 
the setup menu.
- Battery charging stops if the camera is turned  off.
- Battery charging is not possible if the camera’s  display language and date and time have not 
been set, or the date and time were reset after 
the camera’s clock battery was exhausted. Use 
the Charging AC Adapter to charge the 
battery.
- Battery charging may stop when the computer  enters sleep mode.
- Depending on the computer specifications, 
settings, and status, battery charging may not 
be possible. 11
87, 137
–
13, 14
–
–
The monitor is 
hard to read. •
Adjust the monitor brightness.
• The monitor is dirty. Clean the monitor. 128
159
O  flashes on the 
screen. •
If the camera clock has not been set,  O flashes 
on the shooting screen, and images and movies 
saved before the clock is set are dated “00/00/
0000 00:00” and “01/01/2014 00:00” respectively. 
Set the correct time and date for  Time zone and 
date in the setup menu.
• The camera clock is not as accurate as ordinary 
watches or clocks. Periodically compare the time 
of the camera clock with that of a more accurate 
timepiece, and reset as required. 7, 126
Date and time of 
recording are not 
correct.
No indicators 
displayed in 
monitor. Auto info
 is selected for  Photo info in Monitor 
settings in the setup menu. 128
Date stamp  not 
available. Time zone and date
 has not been set in the setup 
menu. 126
Date not stamped 
on images even 
when  Date 
stamp  is enabled. •
The current shooting mode does not support 
Date stamp .
• The date cannot be stamped on movies. 130
ProblemCause/SolutionA 
						

							Technical Notes
166Shooting Issues
Screen for setting 
time zone and 
date is displayed 
when the camera 
is turned on.
The clock battery is exhausted; all settings were 
restored to their default values.
13, 14
The camera 
settings reset.
The camera 
makes sound. When 
Autofocus mode  is set to Full-time AF  or 
while in some shooting modes, the camera may 
produce an audible focusing sound. 22, 104, 
120
ProblemCause/SolutionA
Cannot switch to 
shooting mode. Disconnect the HDMI cable or USB cable. 145
Cannot take 
pictures or record 
movies. •
When the camera is in playback mode or a menu 
is displayed, press the shutter-release button or 
b  (movie-record) button.
• The flash is charging while the flash indicator is 
flashing.
• The battery is exhausted. 1, 19, 87
43
10, 11, 
157
The camera 
cannot focus. •
The subject is too close. Try shooting using scene 
auto selector mode, Close-up  scene mode, or 
macro mode.
• The subject is hard to focus on.
• Set  AF assist  in the setup menu to Auto .
• Turn the camera off and then on again. 22, 23, 
24, 28, 
46
53
133
–
Images are 
blurred. •
Use the flash.
• Increase the ISO sensitivity value.
• Enable  Photo VR  and/or Motion detection  
when shooting still images. Enable  Movie VR 
when recording movies. 
• Use  D (Best Shot Selector).
• Use a tripod to stabilize the camera (using the 
self-timer at the same time is more effective). 43
99
121, 
131, 
132
28, 96
45 
Bright specks 
appear in images 
captured with 
flash. The flash is reflecting off particles in the air. Set the 
flash mode setting to 
W (off). 43
ProblemCause/SolutionA 
						

							Technical Notes
167
Flash does not 
fire.•
The flash mode is set to  W (off).
• A scene mode that restricts the flash is selected.
• A function that restricts the flash is enabled. 43
48
55
Digital zoom 
cannot be used. •
Digital zoom  is set to Off in the setup menu.
• Digital zoom cannot be used with certain 
shooting modes or when using certain settings in 
other functions. 133
57, 133
Image mode  not 
available. A function that restricts 
Image mode is enabled. 55
No sound when 
the shutter is 
released. Off
 is selected for  Shutter sound  in Sound 
settings in the setup menu. No sound is produced 
with some shooting modes and settings, even 
when  On is selected. 134
AF-assist 
illuminator does 
not light. Off
 is selected for  AF assist in the setup menu. AF-
assist illuminator may not light depending on the 
position of the focus ar ea or the current scene 
mode, even when  Auto is selected. 133
Images appear 
smeared. The lens is dirty. Clean the lens.
159
Colors are 
unnatural. White balance or hue is not adjusted properly. 28, 94
Randomly spaced 
bright pixels 
(“noise”) appear in 
image. The subject is dark and the shutter speed is too 
slow, or ISO sensitivity is too high. Noise can be 
reduced by:
•
Using the flash
• Specifying a lower ISO sensitivity setting 43
99
Images are too 
dark 
(underexposed). •
The flash mode is set to  W (off).
• The flash window is blocked.
• The subject is beyond the range of the flash.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• The subject is backlit. Select  Backlighting scene 
mode or set the flash mode setting to  X (fill flash). 43
15
17
4
47
99
29, 4 3
ProblemCause/SolutionA 
						

							Technical Notes
168Playback Issues
Images are too 
bright 
(overexposed).
Adjust exposure compensation. 47
Unexpected 
results when flash 
set to  V (auto 
with red-eye 
reduction). Use any scene mode other than 
Night portrait, 
and change the flash mode to any setting other 
than  V (auto with red-eye reduction) and try 
taking the picture again. 43, 48
Skin tones are not 
softened. •
In some shooting conditions, facial skin tones 
may not be softened.
• For images containing four or more faces, try 
using the  Skin softening effect in Glamour 
retouch  in the playback menu. 51
71
Saving images 
takes time. It may take more time to save images in the 
following situations:
•
When the noise reduction function is in 
operation, such as when shooting in a dark 
environment
• When the flash mode is set to  V (auto with 
red-eye reduction)
• When shooting in  Night landscape, Night 
portrait , or Backlighting  (when HDR is set to 
On ) scene mode
• When the skin softening function is applied while 
shooting
• When using continuous shooting mode –
44
27, 28, 
29
51, 105
96
A ring-shaped 
belt or rainbow-
colored stripe 
appears in the 
monitor or 
images. When shooting with backlighting or when a very 
strong light source (such as sunlight) is in the frame, 
a ring-shaped belt or rainbow-colored stripe 
(ghosting) may occur. Chan
ge the position of the 
light source, or frame the picture so that the light 
source does not enter the frame, and try again. –
ProblemCause/SolutionA
File cannot be 
played back. •
This camera may not be able to play back images 
saved with another make or model of digital 
camera.
• This camera cannot play back movies recorded 
with another make or model of digital camera.
• This camera may not be able to play back data 
edited on a computer. –
ProblemCause/SolutionA 
						

							Technical Notes
169
Cannot zoom in 
on image.•
Playback zoom cannot be used with movies.
• This camera may not be able to zoom in on 
images captured with another make or model of 
digital camera. –
Cannot record 
voice memos. •
Voice memos cannot be attached to movies.
• Delete the voice memo for an image before 
recording a new one.
• Voice memos cannot be attached to images 
captured with other cameras. Voice memos 
attached to images using another camera cannot 
be played back. –
112
–
Cannot edit 
images. •
Some images cannot be edited. Images that have 
already been edited may not be edited again.
• There is not enough free space on the memory 
card or in the internal memory.
• This camera is unable to edit images captured 
with other cameras.
• Editing functions used for images are not 
available for movies. 33, 68
–
–
–
Cannot rotate 
image. This camera cannot rotate images captured with 
another make or model of digital camera.
–
Images are not 
displayed on TV. •
HDMI  is not correctly set in the setup menu.
• A computer or printer is connected to the 
camera.
• The memory card contains no images.
• Remove the memory card to play back images in 
the internal memory. 87, 136
–
–
10
Nikon Transfer 2 
does not start 
when the camera 
is connected to a 
computer. •
The camera is off.
• The battery is exhausted.
• The USB cable is not correctly connected.
• The camera is not recognized by the computer.
• The computer is not set to start Nikon Transfer 2 
automatically. For more information about 
Nikon Transfer 2, refer to help information 
contained in ViewNX 2. –
137, 
145
145, 
152
–
–
ProblemCause/SolutionA 
						

							Technical Notes
170
The PictBridge 
startup screen is 
not displayed 
when the camera 
is connected to a 
printer.With some PictBridge-compatible printers, the 
PictBridge startup screen may not be displayed and 
it may be impossible to print images when 
Auto is 
selected for  Charge by computer  in the setup 
menu. Set Charge by computer  to Off  and 
reconnect the camera to the printer. 87, 137
Images to be 
printed are not 
displayed. •
The memory card contains no images.
• Remove the memory card to print images in the 
internal memory. –
10
Cannot select 
paper size with 
the camera. The camera cannot be used to select the paper size 
in the following situations, even when printing from 
a PictBridge-compatible printer. Use the printer to 
select the paper size.
•
The printer does not support the paper sizes 
specified by the camera.
• The printer automatically selects the paper size. –
ProblemCause/SolutionA