Netgear Router WGR614v7 User Manual

54 Mbps Wireless Router WGR614v7 Reference Manual
Advanced Configuration of the Router 6-19
April 2006
Note: If you use applications such as multi-player gaming, peer-to-peer connections, real time 
communications such as instant messaging, or remote assistance (a feature in Windows XP), you 
should enable UPnP.
Advertisement Period: The Advertisement Period is how often the router will broadcast its UPnP 
information. This value can range from 1 to 1440 minutes. The default period is 30 minutes....

54 Mbps Wireless Router WGR614v7 Reference Manual
6-20 Advanced Configuration of the Router
April 2006 

Troubleshooting7-1
April 2006
Chapter 7 
Troubleshooting
This chapter gives information about troubleshooting your 54 Mbps Wireless Router WGR614v7. 
After each problem description, instructions are provided to help you diagnose and solve the 
problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.When power is first applied, verify that the Power light  is on.
2.After approximately 10 seconds, verify that:
a.The power light is solid green....

54 Mbps Wireless Router WGR614v7 Reference Manual
7-2Troubleshooting
April 2006
Lights Never Turn Off 
When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the 
lights stay on, there is a fault within the router.
If all lights are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This will set the router’s IP address to 
192.168.1.1. This procedure is explained in...

54 Mbps Wireless Router WGR614v7 Reference Manual
Troubleshooting7-3
April 2006
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local 
network, check the following:
• Check the Ethernet connection between the computer and the router as described in the 
previous section.
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the 
recommended addressing scheme, your computer’s...

54 Mbps Wireless Router WGR614v7 Reference Manual
7-4Troubleshooting
April 2006
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able 
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your 
router must request an IP address from the ISP. You can determine whether the request was 
successful using the Web Configuration Manager.
To check the WAN IP address: 
1.Launch your browser...

54 Mbps Wireless Router WGR614v7 Reference Manual
Troubleshooting7-5
April 2006
Inform your ISP that you have bought a new network device, and ask them to use the router’s 
MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic 
Settings menu. 
If your router can obtain an IP address, but your computer is unable to load any Web pages from 
the Internet:
• Your computer may not recognize any DNS server addresses. 
A DNS server is a host on the Internet...

54 Mbps Wireless Router WGR614v7 Reference Manual
7-6Troubleshooting
April 2006 3.
Click on OK.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on. If the LED is off,...

54 Mbps Wireless Router WGR614v7 Reference Manual
Troubleshooting7-7
April 2006
— Check to see that the network address of your computer (the portion of the IP address 
specified by the netmask) is different from the network address of the remote device.
— Check that your cable or DSL modem is connected and functioning.
— If your ISP assigned a host name to your computer, enter that host name as the Account 
Name in the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all...

54 Mbps Wireless Router WGR614v7 Reference Manual
7-8Troubleshooting
April 2006
• Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network 
Time Server. Check that your Internet access settings are configured correctly. If you have just 
completed configuring the router, wait at least five minutes and check the date and time again.
• Time is off by one hour. Cause: The router does not automatically sense Daylight Savings 
Time. In the E-Mail menu, check or uncheck the...