Netgear Router WGR614 V5 User Manual

Troubleshooting8-1
July 2004 202-10036-01
Chapter 8 
Troubleshooting
This chapter gives information about troubleshooting your 54 Mbps Wireless Router WGR614 v5. 
After each problem description, instructions are provided to help you diagnose and solve the 
problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.When power is first applied, verify that the Power light  is on.
2.After approximately 10 seconds, verify that:
a.The power light is...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-2Troubleshooting
July 2004 202-10036-01
Lights Never Turn Off 
When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the 
lights stay on, there is a fault within the router.
If all lights are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This will set the router’s IP address to 
192.168.0.1. This procedure is...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
Troubleshooting8-3
July 2004 202-10036-01
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local 
network, check the following:
• Check the Ethernet connection between the computer and the router as described in the 
previous section.
• Make sure your computer’s IP address is on the same subnet as the router. If you are using the 
recommended addressing...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-4Troubleshooting
July 2004 202-10036-01
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able 
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your 
router must request an IP address from the ISP. You can determine whether the request was 
successful using the Web Configuration Manager.
To check the WAN IP address:...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
Troubleshooting8-5
July 2004 202-10036-01
Inform your ISP that you have bought a new network device, and ask them to use the router’s 
MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic 
Settings menu. Refer to “How to Bypass the Configuration Assistant” on page 3-12.
If your router can obtain an IP address, but your computer is unable to load any Web pages from 
the Internet:
• Your computer...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-6Troubleshooting
July 2004 202-10036-01 3.
Click on OK.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on....

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
Troubleshooting8-7
July 2004 202-10036-01
— Check to see that the network address of your computer (the portion of the IP address 
specified by the netmask) is different from the network address of the remote device.
— Check that your cable or DSL modem is connected and functioning.
— If your ISP assigned a host name to your computer, enter that host name as the Account 
Name in the Basic Settings menu.
— Your ISP could be rejecting the Ethernet...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
8-8Troubleshooting
July 2004 202-10036-01
Problems with Date and Time
The E-Mail menu in the Content Filtering section displays the current date and time of day. The 
WGR614 v5 router uses the Network Time Protocol (NTP) to obtain the current time from one of 
several Network Time Servers on the Internet. Each entry in the log is stamped with the date and 
time of day. Problems with the date and time function can include:
• Date shown is January...

Technical Specifications A-1
June 2004 202-10036-01
Appendix A
Technical Specifications
This appendix provides technical specifications for the 54 Mbps Wireless Router WGR614 v5.
Network Protocol and Standards Compatibility
Data and Routing Protocols:TCP/IP, RIP-1, RIP-2, DHCP 
PPP over Ethernet (PPPoE)
Power Adapter
North America: 120V, 60 Hz, input
United Kingdom, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
Japan: 100V, 50/60 Hz, input
All regions (output): 12 V DC @ 1A output, 22W...

Reference Manual for the 54 Mbps Wireless Router WGR614 v5
A-2 Technical Specifications
June 2004 202-10036-01
Wireless
Radio Data Rates 1, 2, 5.5, 6, 9, 12, 18, 24, 36, 48, and 54 Mbps  
Auto Rate Sensing
Frequency 2.4-2.5Ghz
Data Encoding: 802.11b: Direct Sequence Spread Spectrum (DSSS) 
802.11g: Orthogonal Frequency Division Multiplexing (OFDM)
Maximum Computers Per Wireless 
Network:Limited by the amount of wireless network traffic generated by each 
node. Typically 30-70 nodes.
Operating Frequency...