Netgear Router WGR614 V4 User Manual

Troubleshooting7-1
December 2003
Chapter 7
Troubleshooting
This chapter gives information about troubleshooting your 54 Mbps Wireless Router WGR614 v4. 
After each problem description, instructions are provided to help you diagnose and solve the 
problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1.When power is first applied, verify that the Power LED is on.
2.After approximately 10 seconds, verify that:
a.The Test LED is not lit.
b.The LAN...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
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LEDs Never Turn Off 
When the router is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the 
LEDs stay on, there is a fault within the router.
If all LEDs are still on one minute after power up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This will set the router’s IP address to 
192.168.0.1. This procedure is explained in...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
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Troubleshooting the Web Configuration Interface
If you are unable to access the router’s web Configuration interface from a PC on your local 
network, check the following:
• Check the Ethernet connection between the PC and the router as described in the previous 
section.
• Make sure your PC’s IP address is on the same subnet as the router. If you are using the 
recommended addressing scheme, your PC’s address...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
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Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should first determine whether the router is able 
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your 
router must request an IP address from the ISP. You can determine whether the request was 
successful using the web Configuration Manager.
To check the WAN IP address: 
1.Launch...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
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OR
Configure your router to spoof your PC’s MAC address. This can be done in the Basic Settings 
menu. Refer to “How to Manually Configure Your Internet Connection” on page 2-12.
If your router can obtain an IP address, but your PC is unable to load any web pages from the 
Internet:
• Your PC may not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
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If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN 
or WAN Port LEDs Not On” on page 7-2.
—...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
Troubleshooting7-7
December 2003
— If your ISP assigned a host name to your PC, enter that host name as the Account Name in 
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many 
broadband ISPs restrict access by only allowing traffic from the MAC address of your 
broadband modem, but some ISPs additionally restrict access to the MAC address of a 
single PC connected to that modem. If...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
7-8Troubleshooting
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Technical Specifications A-1
December 2003
Appendix A
Technical Specifications
This appendix provides technical specifications for the 54 Mbps Wireless Router WGR614 v4.
Network Protocol and Standards Compatibility
Data and Routing Protocols: TCP/IP, RIP-1, RIP-2, DHCP 
PPP over Ethernet (PPPoE)
Power Adapter
North America: 120V, 60 Hz, input
United Kingdom, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
Japan: 100V, 50/60 Hz, input
All regions (output): 12 V DC @ 1A output, 22W maximum...

Reference Manual for the 54 Mbps Wireless Router WGR614 v4
A-2 Technical Specifications
December 2003
Meets requirements of: FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B
Interface Specifications
LAN: 10BASE-T or 100BASE-Tx, RJ-45
WAN: 10BASE-T, RJ-45
Wireless
Radio Data Rates 1, 2, 5.5, 6, 9, 12, 18, 24, 36, 48, and 54 Mbps  
Auto Rate Sensing
Frequency 2.4-2.5Ghz
Data Encoding: Direct Sequence Spread Spectrum (DSSS)
Maximum Computers Per 
Wireless Network:Limited by the amount of...