Netgear R8300 Nighthawk X8 Ac5000 Smart Wifi Router User Manual

							4.Click the ADVANCED tab.
The ADVANCED Home page displays.
5.In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6.Check the Connection Status window to see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7.If you cannot connect after several minutes, the router might be set up with an incorrect service name, user
name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.
Changes Not Saved
If the router does not save the changes that you make in the router interface, do the following:
•When entering configuration settings, always click the Apply button before moving to another page or tab, or
your changes are lost.
•Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but the old
settings might be in the web browser’s cache.
WiFi Connectivity
If you are experiencing trouble connecting to a routerWiFi network, try to isolate the problem:
•Does the computer or WiFi-capable device that you are using find your WiFi network?
If not, check the 2.4 GHz, 5 GHz-1, or 5 GHz-2 LED on the top of the router. If these LEDs are off, you can press
the WIFI button on the front of the router to turn the routerWiFi radios back on.
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in the list of
networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.)
•Does your WiFi-capable device support the security that you are using for your WiFi network (WPA or WPA2)?
•If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port
on the router.Then log in to the router, and select BASIC > Wireless.
Be sure to click the Apply button if you change settings.Note
•If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your computer or WiFi-capable device support
this standard?
•Did your computer or WiFi device automatically connect to a different WiFi network in your area, such as a WiFi
hotspot?
Troubleshooting
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							Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.
The device then responds with an echo reply.You can easily troubleshoot a network using the ping utility in your
computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1.From the Windows toolbar, click the Start button and select Run.
2.In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.Click the OK button.
You see a message like this one:
Pingingwith32bytesofdata
If the path is working, you see this message:
Replyfrom:bytes=32time=NNmsTTL=xxx
If the path is not working, you see this message:
Requesttimedout
If the path is not functioning correctly, one of the following problems might be occuring:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and computer are connected
to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to
your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your
computer.
Verify that the IP address for your router and your computer are correct and that the addresses are on the same
subnet.
Troubleshooting
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							Test the Path From Your Computer to a Remote Device
To test the path from your computer to a remote device.
1.From the Windows toolbar, click the Start button and select Run.
2.In the Windows Run window, type
ping -n 10
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path to
Your Router on page 182.
3.If you do not receive replies, check the following:
•Check that IP address of your router is listed as the default gateway for your computer. If DHCP assigns
the IP configuration of your computers, this information is not visible in your computer Network Control
Panel.Verify that the IP address of the router is listed as the default gateway.
•Check to see that the network address of your computer (the portion of the IP address specified by the
subnet mask) is different from the network address of the remote device.
•Check that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account name on the
Internet Setup page.
•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem.
Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If
your ISP does this, configure your router to “clone” or “spoof” the MAC address from the authorized computer.
Troubleshooting
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							16
Supplemental Information
This appendix includes technical information about your router.
The appendix covers the following topics:
•Factory Settings on page 185
•Technical Specifications on page 186
184 
						

							Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the
Reset button on the back of the router for at least seven seconds.The router resets and returns to the factory
configuration settings shown in the following table.
Table 4. Factory default settings
Default BehaviorFeature
www.routerlogin.com or www.routerlogin.netUser login URLRouter login
adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
Use default hardware addressWAN MAC addressInternet connection
1500WAN MTU size
AutoSensingPort speed
192.168.1.1LAN IPLocal network (LAN)
255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
Pacific timeTime zone
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
DisabledTime adjusted for daylight saving time
DisabledSNMP
Disabled (except traffic on port 80, the HTTP port)Inbound (communications coming in from
the Internet)
Firewall
Enabled (all)Outbound (communications going out to
the Internet)
DisabledSource MAC filtering
Supplemental Information
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							Default BehaviorFeature
EnabledWireless communicationWireless
See router labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto1Transmission speed
United States in the US; otherwise, varies by regionCountry/region
Auto for 2.4GHz, CH 44 for WW SKU and CH 153 for North
America SKU
RF channel
Up to 600 Mbps at 2.4 GHz, 2166 Mbps at 5 GHzOperating mode
1Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data
throughput rate.
Technical Specifications
Table 5. Router specifications
DescriptionFeature
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMBData and routing protocols
•North America: 100V, 50/60 Hz input
•UK, Australia: 220V, 50/60 Hz, input
•Europe: 100–240V, 50/60 Hz input
•All regions (output): 19V/3.16 ADC output
Power adapter
12.44 x 10.39 x 2.44 in. (316 x 264 x 62 mm)Dimensions
3.699 lb (1.678 kg)Weight
0° to 40°C  (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
Supplemental Information
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							DescriptionFeature
FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
Electromagnetic emissions
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45LAN
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45WAN
Maximum WiFi signal rate complies with the IEEE 802.11 standard.2Wireless
Auto Rate SensingRadio data rates
•IEEE® 802.11 b/g/n 2.4 GHz 64 QAM support
•IEEE® 802.11 a/n/ac 5.0 GHz 1024 QAM support
Data encoding standards
Limited by the amount of WiFi network traffic generated by each node (typically 50–70
nodes).
Maximum computers per wireless
network
AC5000 WiFi3
•Up to 600 Mbps @ 2.4GHz 64 QAM
•Up to 2,166 Mbps @ 5 GHz 11ac 1024 QAM
Operating frequency range
WPA2-PSK and WPA/WPA2802.11 security
2Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and
environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data
throughput rate.
3 NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards.
Supplemental Information
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