Netgear R8000 Nighthawk X6 Ac3200 Tri Band Wifi Gigabit Router User Manual

Troubleshooting 
181  Nighthawk X6 AC3200 Tri-Band WiFi Router
LEDs Never Turn Off
When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the 
LEDs stay on, this indicates a fault within the router.
If all LEDs are still lit one minute after power-up, do the following:
•Cycle the power to see if the router recovers.
•Press and hold the Reset button to return the router to its factory settings. For more 
information, see 
Factory Settings on page 189.
If the error...

Troubleshooting 
182 Nighthawk  X6 AC3200 Tri-Band WiFi Router 
this range, check the connection from the computer to the router, and reboot your 
computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. For more information, see 
Factory Settings on page 189.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet...

Troubleshooting 
183  Nighthawk X6 AC3200 Tri-Band WiFi Router
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following:
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host name of...

Troubleshooting 
184 Nighthawk  X6 AC3200 Tri-Band WiFi Router 
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home screen displays. 
4. Click the ADVANCED tab.
The ADVANCED Home screen displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
6. Check the Connection Status screen to see if your PPPoE connection is up and working.
If you...

Troubleshooting 
185  Nighthawk X6 AC3200 Tri-Band WiFi Router
Changes Not Saved
If the router does not save the changes you make in the router interface, do the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble...

Troubleshooting 
186 Nighthawk  X6 AC3200 Tri-Band WiFi Router 
To ping the router from a Windows computer:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you...

Troubleshooting 
187  Nighthawk X6 AC3200 Tri-Band WiFi Router
•Check that your computer has the IP address of your router listed as the default gateway. 
If DHCP assigns the IP configuration of your computers, this information is not visible in 
your computer Network Control Panel. Verify that the IP address of the router is listed as 
the default gateway.
•Check to see that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network...

188
A
A.   Supplemental Information
This appendix includes technical information about your router.
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications  

 Supplemental Information
189  Nighthawk X6 AC3200 Tri-Band WiFi Router
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object 
to press and hold the Reset button on the back of the router for at least seven seconds. The 
router resets and returns to the factory configuration settings shown in the following table.
Table 3.  Factory default settings  
FeatureDefault behavior
Router loginUser login URLwww.routerlogin.com or www.routerlogin.net...

 Supplemental Information
190 Nighthawk  X6 AC3200 Tri-Band WiFi Router 
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK (AES)
Broadcast SSIDEnabled
Transmission speedAuto*
Country/regionUnited States in the US; otherwise, varies by region
RF channelAuto for 2.4GHz, CH 44 for 5GHz- 1, and CH 153 for 
5GHz-2 
Operating modeUp to 600 Mbps at 2.4 GHz, 1300 Mbps at 5 GHz
*. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can...