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Netgear R7800 Nighthawk X4s Ac2600 Smart Wifi Router User Manual

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Page 171

6.Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only
radio button.
This is the default setting.The VPN connection is only to your home network, not to the Internet service for your
home network.
7.Click the Apply button.
Your settings are saved.
8.Click For Windows or For Non Windows button and download the configuration files for your VPN clients.
9.Unzip the configuration files and copy them to the folder where the VPN client is installed on your...

Page 172

The user name is admin.The default password is password.The user name and password are case-sensitive.
The BASIC Home page displays.
4.Select ADVANCED > Setup > WAN Setup.
5.To disable VPN pass-through for one or more protocols, select the corresponding Disable radio buttons in the
VPN Pass-Through section.
By default, VPN pass-through is enabled for all protocols for which the router supports pass-through (IPSec,
PPTP, and L2TP).
6.Click the Apply button.
Your settings are saved.
Use VPN to Access Your...

Page 173

14
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience with your router. If
you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact
information.
The chapter contains the following sections:
•Quick Tips on page 174
•Troubleshoot With the LEDs on page 174
•You Cannot Log In to the Router on page 176
•You Cannot Access the Internet on page 177
•Troubleshoot Internet Browsing on page...

Page 174

Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
If you must restart your network, follow this sequence:
1.Turn off and unplug the modem.
2.Turn off the router.
3.Plug in the modem and turn it on.Wait two minutes.
4.Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in.The Internet LED on
the router is lit if the Ethernet cable...

Page 175

1.When power is first applied, verify that the Power LED  is lit.
2.After about two minutes, verify the following:
•The Power LED is solid white.
•The Internet LED is lit.
•The WiFi LED is lit unless you turned off the WiFi radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could occur for a number of reasons. Check the following:
•Make sure that the power adapter is securely connected to your router and securely connected to a working...

Page 176

Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the
following:
•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
•Make sure that power is turned on to the connected modem or computer.
•Be sure that you are using the correct cable.
When you connect the router’s Internet port to a modem, use the cable that was supplied with the modem.This
cable can be a...

Page 177

You Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP address from your
Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address
from the ISP.You can determine whether the request was successful using the ADVANCED Home page.
To check the WAN IP address:
1.Launch a web browser from a computer or WiFi device that is connected to the network.
2.Select an external site such as...

Page 178

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, reboot your computer, and verify the DNS address.You can configure
your computer manually with DNS addresses, as explained in your operating system documentation.
•The router might not be configured as the TCP/IP gateway on your computer.
If...

Page 179

Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem:
•Does the WiFi device or computer that you are using find your WiFi network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on the
router to turn the routerWiFi radios back on.
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in your WiFi
client’s scanning list. (By...

Page 180

Replyfrom:bytes=32time=NNmsTTL=xxx
If the path is not working, you see this message:
Requesttimedout
If the path is not functioning correctly, one of the following problems might be occuring:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.
Check to see that the appropriate LEDs are lit for your network devices. If your router and computer are connected
to a separate Ethernet switch, make sure that the link LEDs...
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