Netgear R6400 Ac1750 Smart Wifi Router 802 11ac Dual Band Gigabit User Manual

Troubleshooting 
171  AC1750 Smart WiFi Router
address is in this range, check the connection from the computer to the router, and reboot 
your computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. For more information, see 
Factory Settings on page 178.
•Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using 
Internet...

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172 AC1750 Smart WiFi Router 
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the Internet 
Setup page.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you bought a new network device, and ask them to use the 
router’s MAC address.
-Configure your router to clone your computer’s...

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173  AC1750 Smart WiFi Router
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button. 
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect...

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174 AC1750 Smart WiFi Router 
•Click the Refresh or Reload button in the web browser. It is possible that the changes 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are experiencing trouble connecting wirelessly to the router, try to isolate the problem: 
•Does the wireless device or computer that you are using find your wireless network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi 
On/Off...

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175  AC1750 Smart WiFi Router
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be...

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176 AC1750 Smart WiFi Router 
your computer Network Control Panel. Verify that the IP address of the router is listed as 
the default gateway.
•Check to see that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network address of the remote device.
•Check that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account 
name in the...

177
A
A.   Supplemental Information
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications  

 Supplemental Information
178 AC1750 Smart WiFi Router 
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object 
to press and hold the Reset button on the back of the router for at least seven seconds. The 
router resets, and returns to the factory configuration settings shown in the following table.
Table 3.  Factory default settings  
FeatureDefault behavior
Router loginUser login URLwww.routerlogin.com or www.routerlogin.net
User name...

 Supplemental Information
179  AC1750 Smart WiFi Router
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK [AES]
Broadcast SSIDEnabled
Transmission speedAuto*
Country/regionUnited States in the US; otherwise, varies by region
RF channel6 until region selected
Operating modeUp to 450 Mbps at 2.4 GHz, 1300 Mbps at 5 GHz
*. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network 
conditions and environmental factors,...

 Supplemental Information180
AC1750
 Smart  WiFi Router 
Technical Specifications
Table 4.  R6400 Router specifications  
FeatureDescription
Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, 
and SMB
Power adapter • North America: 
 120V,  60  Hz,  input
•  UK, 
Australia: 240V, 50 Hz, input
• Europe: 230V
 , 50 Hz, input
•  All regions (output): 12V/2.5 
 A-DC output
Dimensions  7.5 x 7.79 x 2.55 in. (191 x 198.5 x 65 mm) 
Weight  0.94 lb (430 g)
Operating...