Netgear R6300v2 Smart Wifi Router Ac1750 Dual Band Gigabit User Manual

Troubleshooting 121
 R6300v2 Smart WiFi Router
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you need to restart your network, follow this sequence:
1. 
T
urn off  and unplug the modem. 
2.  T
urn off the  router.
3.  Plug in the modem and turn it on. W
 ait two minutes.
4.  T
urn on the router  and wait two minutes.
Wireless Settings
Make sure that the wireless settings in the computer and router match ex\
actly. 
•For a wirelessly...

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122 R6300v2 Smart WiFi Router 
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
•Make sure that the power cord is securely connected to your router and that the power 
adapter is securely connected to a functioning power outlet. 
•Check that you are using the 12 VDC, 2.5A power adapter that NETGEAR supplied for 
this product.
•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This 
can happen if a...

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123  R6300v2 Smart WiFi Router
•Be sure that you are using the correct cable.
When connecting the router’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem. 
WiFi LED Is Off
If the Wireless LED stays off, check to see if the WiFi On/Off button on the router has been 
pressed. This button turns the wireless radio in the router on and off. The Wireless LED lights 
when the wireless radio is turned on.
Cannot Log In to the Router
If you are...

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124 R6300v2 Smart WiFi Router 
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP 
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP 
address, your router requests an IP address from the ISP. You can determine whether the 
request was successful using the Router Status screen.
To check the WAN IP address: 
1. Start your browser, and select an external site such as...

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125  R6300v2 Smart WiFi Router
If your computer obtains its information from the router by DHCP, reboot the computer, 
and verify the gateway address.
•You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your router. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select Never...

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126 R6300v2 Smart WiFi Router 
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Select Administration > Router Status.
2. Click Connection Status. 
3. Check the Connection Status display.
If any of the field s on the Connection Status screen indicate Failed, you might be using an 
incorrect service name, user name, or password. There might also be a provisioning problem 
with your ISP.
Note:Unless you connect...

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127  R6300v2 Smart WiFi Router
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble connecting...

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128 R6300v2 Smart WiFi Router 
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network is easy using the ping utility in your computer or workstation. 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To...

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Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a 
remote device.
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, replies like those shown in the previous section are 
displayed.
If you do...

130
A
A.   Supplemental Information
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications