Netgear R6250 Smart Wifi Router Ac1600 User Manual

Troubleshooting 121
 R6250 Smart WiFi Router
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1.  When power is first applied, verify that the Power/T
 est LED  is lit.
2.  V
erify that the Power LED lights amber within a few seconds, indicating t\
hat the self-test is 
running.
3.  After approximately 30 seconds, verify the following:
• The Powert LED lights solid green.
• The Internet LED is lit.
The LEDs on the front panel of the router...

Troubleshooting 
122 R6250 Smart WiFi Router 
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all 
the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
•Cycle the power to see if the router recovers.
•Press and hold the Reset button to return the router to its factory settings. For more 
information, see 
Troubleshoot Your Network Using the Ping Utility on page 126.
If the error persists, you...

Troubleshooting 
123  R6250 Smart WiFi Router
this range, check the connection from the computer to the router, and reboot your 
computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. For more information, see 
Factory Settings on page 129.
•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh...

Troubleshooting 
124 R6250 Smart WiFi Router 
•Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the Internet 
Setup screen.
•Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address.
-Configure your router to clone your...

Troubleshooting 
125  R6250 Smart WiFi Router
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, check the following:
•Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during...

Troubleshooting 
126 R6250 Smart WiFi Router 
•If you want to view the wireless settings for the router, use an Ethernet cable to connect a 
computer to a LAN port on the router. Then log in to the router, and select Wireless see 
(
Basic Wireless Settings on page 22). 
Note:Be sure to click Apply if you change settings.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these 
conditions:
•Is your router too far from your computer, or too close?...

Troubleshooting 
127  R6250 Smart WiFi Router
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and 
computer are connected to a separate Ethernet switch, make sure that the link LEDs are 
lit for the switch ports that are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both...

128
A
A.   Supplemental Information
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications  

 Supplemental Information
129  R6250 Smart WiFi Router
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object 
to press and hold the Reset button on the back of the router for at least 7 seconds. The 
router resets, and returns to the factory configuration settings shown in the following table.
Table 3.  Factory default settings  
FeatureDefault behavior
Router loginUser login URLwww.routerlogin.com or www.routerlogin.net
User name...

 Supplemental Information
130 R6250 Smart WiFi Router 
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK (AES)
Broadcast SSIDEnabled
Transmission speedAuto*
Country/regionUnited States in the US; otherwise varies by region
RF channel6 until region selected
Operating modeUp to 145 Mbps at 2.4 GHz, 1300 Mbps at 5 GHz
FirewallInbound (communications coming 
in from the Internet)Disabled (bars all unsolicited requests)
Outbound (communications going 
out to the Internet)Enabled...