Netgear R6220 Ac1200 Smart Wifi Router With External Antennas User Manual

Troubleshooting 
151  AC1200 Smart WiFi Router with External Antennas
this range, check the connection from the computer to the router, and reboot your 
computer.
•If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. For more information, see 
Factory Settings on page 157.
•Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using...

Troubleshooting 
152 AC1200 Smart WiFi Router with External Antennas 
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following:
•Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. 
Assign the computer host...

Troubleshooting 
153  AC1200 Smart WiFi Router with External Antennas
A login screen displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home screen displays. 
4. Click the ADVANCED tab.
The ADVANCED Home screen displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
6. Check the Connection Status screen to see if your PPPoE...

Troubleshooting 
154 AC1200 Smart WiFi Router with External Antennas 
Changes Not Saved
If the router does not save the changes that you make in the router interface, do the following:
•When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•Click the Refresh or Reload button in the web browser. It is possible that the changes 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you...

Troubleshooting 
155  AC1200 Smart WiFi Router with External Antennas
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:...

Troubleshooting 
156 AC1200 Smart WiFi Router with External Antennas 
If the path is functioning correctly, messages display that are similar to those shown in Test 
the LAN Path to Your Router on page 155.
If you do not receive replies, check the following:
•Check that IP address of your router is listed as the default gateway for your computer. If 
DHCP assigns the IP configuration of your computers, this information is not visible in 
your computer Network Control Panel. Verify that the IP address of...

157
A
A.   Supplemental Information
This appendix includes technical information about your router.
This appendix covers the following topics: 
•Factory Settings 
•Technical Specifications  

 Supplemental Information
158 AC1200 Smart WiFi Router with External Antennas 
Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object 
to press and hold the Reset button on the back of the router for at least seven seconds. The 
router resets and returns to the factory configuration settings shown in the following table.
Table 3.  Factory default settings  
FeatureDefault Behavior
Router loginUser login URLwww.routerlogin.com or...

 Supplemental Information
159  AC1200 Smart WiFi Router with External Antennas
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK (AES)
Broadcast SSIDEnabled
Transmission speedAuto1
Country/regionUnited States in the US; otherwise, varies by region
RF channelAuto for 2.4 GHz, CH 44 for WW SKU and CH 153 for 
North America  SKU
Operating modeUp to 300 Mbps at 2.4 GHz, 867 Mbps at 5 GHz
1. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual...

 Supplemental Information
160 AC1200 Smart WiFi Router with External Antennas 
Technical Specifications
Table 4.  R6220 router specifications  
FeatureDescription
Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, 
and SMB
Power adapter• North America:  100–240V,  50/60  Hz  input
• UK, Australia:  100–240V,  50/60  Hz,  input
• Europe: 100–240V, 50/60 Hz input
• All regions (output): 12V/1.5 ADC output
Dimensions 239.65 x 159.45 x 40.6 mm (9.4 x 6.3 x 1.6...