Netgear Push2tv Manual

							Change the Intel WiDi Settings31
 Push2TV Wireless Display Adapter PTV3000
Reset the Intel WiDi Settings
Resetting reverts Intel WiDi to its default settings:
To reset Intel WiDi:
1.
On your Intel WiDi-enabled laptop,  start Intel WiDi by clicking the Intel WiDi icon.
The Connected adapter screen displays.
2. In the upper right corner, click Help .
3. Select  About. 
4. Click  Reset Settings.
The Reset Intel Wireless Display settings screen displays.
5. Click the  Ye
s button.
After you restart Intel WiDi, all detected adapters are displayed as if \
they were not  previously connected. However , it is not necessary to enter a security code since the 
security settings are stored in the adapter

.  
						

							32
5
5.   Maintenance and Troubleshooting
This chapter provides information about how to update the software on th\
e Push2TV adapter and how to troubleshoot the Push2TV adapter, TV display, and initial setup.
The chapter contains the following sections: •Update the Software
• Change the Display Language
• Troubleshoot the TV Display
• Troubleshoot the Initial Setup
• Common Solutions to Many Issues
• Known Issues
The following sources can provide additional troubleshooting information\
: •For information about your Intel WiDi software, visit 
www.intel.com/go/wirelessdisplayupdate. 
• For information about your 
 TV, see the manufacturer’s documentation and support 
website.
• For information about your smartphone, table, or laptop, see the manufac\
turer
 ’s 
documentation and support websites.
Note: For more information about the Push2TV adapter, visit 
http://www.netgear.com/landing/stream/tv/#push2tv and 
http://support.netgear.com. 
						

							Maintenance and Troubleshooting33
 Push2TV Wireless Display Adapter PTV3000
Update the Software
NETGEAR recommends that you update the Push2TV adapter software as new u\
pdates 
support even more wireless display devices.
To update the firmware:
1.
Use you laptop, tablet, or smartphone to visit the NETGEAR Push2TV site \
software 
update site at http://www.netgear.com/landing/stream/tv/#push2tv .
Note:   If you cannot find a software update, visit the NETGEAR Download 
Center at  http://downloadcenter.netgear.com and enter the model number 
PTV3000.
2. Download the software update. 
3. Press and hold the WPS button on the side of the Push2TV adapter  for about 7 seconds 
until the LED on the front panel starts blinking.
WPS button 
4. On your laptop, tablet, or smartphone,  use the wireless network utility to find and connect 
to the Push2TV WiFi network name (SSID).
5. Open a browser on your  laptop, tablet, or smartphone.
You are automatically redirected to the Push2TV update page. 
6. (Optional) If you are not automatically redirected, type  http://192.168.3.1 into the browser 
address bar .
7. Follow the steps on the web page to upload the software that you downloa\
ded in  Step
 1, 
and complete the installation.
Note: For information about updating Intel WiDi software on your laptop, 
visit http://www.intel.com/go/wirelessdisplayupdate . 
						

							Maintenance and Troubleshooting34
Push2TV Wireless Display Adapter PTV3000 
Change the Display Language
CAUTION:
Pressing the Reset button for more than 5 seconds erases the Push2TV 
adapter setup and causes the Push2TV adapter to return to factory defaul\
t 
settings (see Return the Push2TV Adapter to Factory Default Settings on 
page  
45).
To change the adapter’s language display:
1.While the Push2TV adapter is turned on and connected to your  TV
 , use a paperclip to 
press the Reset  button less than 1 second.
Reset button
The language display on the TV changes.
2. Navigate through the language selections:
•To step through the language selections, press the  Reset button for less than 0.5 
second.
• To go back to the previous language selection, press the Reset button for more than 
0.5 second but less than 5 seconds.
3. When the correct language is displayed, release the  Reset

 button.
Troubleshoot the TV Display
This section describes how you can resolve problems with the TV display.
The Color on the Laptop Looks Different Than on the TV
Sometimes colors on the TV screen and the laptop might be a slightly different. To match the 
colors, change the TV settings until the screens are the same. (See your TV manual for color 
adjustment help.) 
						

							Maintenance and Troubleshooting35
 Push2TV Wireless Display Adapter PTV3000
TV Display Shows a Different Image Than the Laptop
If both the application and the TV screen show that you are connected, but they are not 
showing the same image, the laptop’s firewall might be stopping the connection. For more 
information, see 
Resolve Firewall Issues  on page  40.
Adjust the Size of the TV Display in the Intel WiDi Setting
If the TV display shows areas of black around the edges or appears too large, y\
ou can adjust 
the Intel WiDi setting for your TV. For more information, see Modify the Intel WiDi Adapter 
Properties on page  24 (look for Step  7).
The TV Screen Is Blank After the TV Is Connected
When you use a laptop and a TV, sometimes the laptop’s display settings might be 
inadvertently changed. This might result in the TV showing a blank screen after it is 
connected. The TV screen might also be blank if the Push2TV adapter is too warm after 
being used for a long time. (The Push2TV adapter is not designed to be \
connected for more 
than 4 hours.) If this situation occurs, do not use the Push2TV adapter\
 until it has cooled 
down.
The Display on the Laptop Differs from the Display on the 
TV
You can select the correct screen for display on the TV.
To select which screen to use for display on the TV:
1. On the laptop keyboard, simultaneously press the  W
 indows key and the P key.
2. In the pop-up window
 , select Duplicate. 
Your laptop screen should be duplicated on the TV. If it is not, proceed to the next step.
3. Click the Windows  Start button.
4. In the search field, type  Adjust screen resolution .
5. Press  Enter
 .
6. From the Display list, select any option other than Multiple Monitors.
7. From the Multiple displays list, select either one of the duplicate comb\
inations.
8. T
o try the new settings, click the  Apply button.
9. Do one of the following:
• If the laptop screen shows the combination of displays that you want:
a. In the pop-up window
 , click the Keep changes button.
b. Click the OK button. 
						

							Maintenance and Troubleshooting36
Push2TV Wireless Display Adapter PTV3000 
•
If the laptop screen does not show the combination of displays that you \
want:
a.Click  Revert.
b. Go back to  Step
 6.
c. Select another combination in  Step
 7.
d. Complete the procedure.
The TV Image Is Rough, Frozen, or Delayed
To fix a rough, frozen, or delayed image, try each of the following steps\
 individually:
Check the laptop’s CPU status:
1.Right-click the taskbar
 .
2. Select  Start T
 ask Manager.
3. In the 
Task Manager window, click the  Processes tab.
4. Under the CPU heading, check WiDiApp.exe.
5. If the WiDiApp.exe CPU number is 80 or higher
 , save documents, and close unused 
applications.
Check the network link speed:
1. Right-click the taskbar
 .
2. Select  Start T
 ask Manager. 
3. In the 
Task Manager window, click the  Networking tab.
4. If the link speed is below 36 Mbps, move the Push2TV adapter to a dif
 ferent position that is 
farther away from other electronic equipment, or closer to the laptop. 
5. If this does not help, try disconnecting the Push2TV adapter and connect\
ing again.
Change the channel on the wireless router.
See the router’s manual for channel changing instructions. (If you are not using a rou\
ter, see 
the next solution.)
If you are not connected to a router, change the wireless channel by using the Intel My 
WiFi Utility:
1.At the right side of the taskbar
 , click the Intel My WiFi Technology  icon.
2. Select  Open Intel My W
 iFi Utility. 
Intel My WiFi Utility opens. Use the help document in the Intel My WiFi \
Utility.
3. Search for access points.
4. In the results, click  Advanced Settings.
5. Follow the onscreen instructions. 
						

							Maintenance and Troubleshooting37
 Push2TV Wireless Display Adapter PTV3000
Your Video Mode Has Changed
The video display resolution might change while you are using Intel WiDi\
, and you might see 
a pop-up screen with the message  Your video mode has changed. This can happen 
regardless of whether you change the display resolution manually or it i\
s changed by another 
application. 
To reset the laptop display to the correct resolution:
On the pop-up screen with the message  Y
 our video mode has changed, click the Restore 
settings and resume connection button.
The application automatically resets the display to the correct settings\
. 
Resolutions Supported by Intel WiDi
Intel WiDi supports one or more of the following resolutions:
• 1280 x 720
• 1280 x 768
• 1280 x 800
• 1366 x 768
• 1440 x 900
• 1600
  x 900,
• 1920
  x  1080. 
For information about viewing in HDTV 1080p resolution, see Configure Your Laptop to 
Display 1080p Resolution  on page
  29.
Troubleshoot the Initial Setup
This section describes how you can resolve problems that might occur dur\
ing the initial 
setup.
Change the TV Input
Different TV brands have various methods of changing the TV input. Five of the most 
common processes are described in this section. If none of these process\
es apply to your 
TV, consult your TV owner’s manual for more help.
• Some 
TV remote controls have buttons labeled HDMI, HDMI 1, HDMI 2, A/V, and so on. 
Press the appropriate button to choose the TV input.
• Other 
TV remote controls include a button labeled Input, Source, TV, or TV/Video. 
Press this button to cycle the TV through the input options. 
						

							Maintenance and Troubleshooting38
Push2TV Wireless Display Adapter PTV3000 
•
Pressing the Input button on some remote controls results in a list of i\
nputs on the TV 
screen. 
Simply select the input that you want.
• Y
ou select the input on some TVs by pressing the Input button on the front or side panel 
of the TV screen. 
Simply press the button until the input that you want is selected.
• Sometimes the inputs are located beneath the regular channels on the 
 TV. 
Try selecting the lowest TV channel and then go down one channel. 
The Push2TV Adapter Encountered a Problem on Startup
If the Push2TV adapter is experiencing technical difficulties, turn off the Push2TV adapter 
and turn it on again.
The Push2TV Adapter Is Not Detected
It might be necessary to scan multiple times. If rescanning does not sol\
ve the issue, make 
sure that the Push2TV adapter is turned on and that the TV is displaying the  Ready for 
connection screen. 
Also, try moving the laptop or the Push2TV adapter to different places in the room. The  Push2TV adapter and 
 TV should be in the same room to work correctly. If this does not work, 
see Common Solutions to Many Issues on page  41.
Security Code Message While You Attempt to Connect
If you get a message  That security code is not correct after you have entered a security code 
while you are trying to make a connection between the Push2TV adapter an\
d your TV, you 
have entered the wrong security code. Make sure that you type the code e\
xactly as shown on 
the TV screen. The security code number changes after an incorrect entry.
If the connection fails right after you have entered a correct security \
code, you need to try to 
connect again and retype the security code.
Unsupported Audio Mode
The laptop has to have specific audio settings for Intel WiDi to work co\
rrectly. NETGEAR  recommends that you do not adjust these settings to an unsupported audio mode. The 
Unsupported audio mode screen displays if the audio display settings nee\
d adjusting. 
To restore the audio settings to the correct values when the Unsupported \
audio mode 
screen displays:
1. On the Unsupported audio mode screen, click the  Adjust audio settings button. 
						

							Maintenance and Troubleshooting39
 Push2TV Wireless Display Adapter PTV3000
2.
On the Sound screen, double-click  Speakers.
3. On the 
Advanced tab select either  16 bit, 44100 Hz (CD Quality) or 48000 Hz (DVD 
Quality) .
Unpredictable results might occur if you select a different audio mode.
4. Click the  OK button.
Intel WiDi Requires a Different Security Profile
You can allow Intel WiFi to automatically choose the correct security pro\
file or configure the 
Intel WiDi security profile manually.
The Security Profile Is Incorrect
The wireless security settings have been reconfigured using the Intel My\
 WiFi Utility. 
To allow Intel WiFi to automatically choose the correct security profile:
1. At the right side of the taskbar
 , click the Intel My WiFi Technology  icon.
2. Select  Disable Intel My W
 iFi Technology.
3. Start Intel WiDi by clicking the Intel WiDi icon.
The Connected adapter screen displays.
4. Click the  Scan for available adapters button. 
While scanning, Intel WiDi enables Intel My WiFi Technology and selects the correct 
security profile.
Set the Correct Security Profile Manually 
If the previous procedure does not automatically select the correct secu\
rity profile, you can 
configure the correct security profile manually.
To configure the correct security profile manually:
1. At the right side of the taskbar
 , click the Intel My WiFi Technology  icon.
2. Select  Open Intel My W
 iFi Utility. 
The Intel My WiFi Utility opens. Use the help document in the Intel My W\
iFi Utility.
3. Search for security
 .
4. In the results, click Security Settings.
5. Follow the onscreen instructions.
The Wireless Switch on the Laptop Is Turned Off
Normally, WiFi allows the laptop to connect to the router for wireless Internet \
access. Intel 
WiDi uses WiFi to wirelessly connect the laptop to the TV through the Push2TV adapter. 
						

							Maintenance and Troubleshooting40
Push2TV Wireless Display Adapter PTV3000 
For this WiFi connection to work correctly, three switches must be turned on. The first switch 
is the hardware switch. It is usually located around the edge of the lap\
top or above the 
keyboard. It might be identified by a pole with two half circles on each\
 side. Check the laptop 
manual for the exact location. Turn on the switch and scan again.
When needed, the other two switches are automatically turned on by the a\
pplication. If it is 
still impossible to connect because the application is not automatically\
 turning the other 
switches on, see Common Solutions to Many Issues on page
 41.
Intel My WiFi Technology Is Disabled
Intel My WiFi Technology allows the laptop to become a WiFi access point for other lapt\
ops. If 
the laptop screen shows that Intel My WiFi Technology is disabled, you can have it 
automatically enabled.
To automatically enable Intel My WiFi Technology:
1.At the right side of the taskbar
 , click the Intel My WiFi Technology  icon.
2. Select  Disable Intel My W
 iFi Technology.
3. Start Intel WiDi by clicking the Intel WiDi icon.
The Connected adapter screen displays.
4. Click the  Scan for available adapters  button.
While scanning, Intel WiDi enables Intel My WiFi Technology.
If WiFi is off on your laptop, Intel WiFi asks if you would like to turn on Intel My \
WiFi 
T
 echnology. 
5. (Optional) Select  Ye
 s, and click the Scan for available adapters button again.
If this solution does not work, see Common Solutions to Many Issues on page  41.
Resolve Firewall Issues
In some cases, the laptop’s firewall blocks the WiFi connection between the laptop and the 
Push2TV adapter. If the firewall does block the WiFi connection, you hav\
e to change the 
laptop’s firewall settings. The following instructions apply to a Microsoft Windows firewall. To 
allow Intel WiDi through a different firewall, see that firewall’s product manual. There might be 
inconsistent results allowing the application through a firewall that is\
 not a Microsoft Windows 
firewall.
To change Microsoft Windows Firewall settings on a laptop:
1. On your laptop, click the Windows  Start button.
2. In the search field, type  Allow a program through a W
 indows Firewall.
3. Press the Enter key
 .
4. In the firewall control panel, make sure that the  Name, Private, and Public check boxes are 
selected for both WiDiApp and Wireless P
 AN DHCP Server.