Netgear Ex6920 Ac1200 Wifi Range Extenders User Manual

							Maintain and Monitor the Extenders 41
 AC1200 WiFi
 Range Extenders
Your browser extracts the configuration file from the extender. By defaul\
t, the name of the 
backup file is NETGEAR_Ex6920.cfg.
7.  If your browser is not set up to save downloaded files automatically
 , locate where you want 
to save the file.
8.  Click the  OK button.
The extender configuration settings are backed up.
Restore the Configuration Settings
You can restore the configuration file of the extender to a previously sa\
ved configuration file.
To restore the extender  configuration settings:
1.  On a computer or WiFi device that is connected to the extender network, \
launch a web 
browser

. 
2.  In the address field of your browser
 , enter www.mywifiext.net. 
A login page displays.
3.  Enter your user name and password and click the  LOG IN button.
The Status page displays.
4.  If your browser displays the Menu  icon 
, click it.
The extender menu displays.
5.  Select  Settings > Other .
6. Click the  BROWSE  button.
7.  Locate and select the previously saved backup file.
By default, the name of the backup file is NETGEAR_EX6920.cfg.
CAUTION:
After you click the RESTORE  button, do not try to go online, turn off the 
extender, shut down the computer, or do anything else to the extender 
until it finishes restarting. 
8.  Click the  REST
 ORE button.  
						

							Maintain and Monitor the Extenders 42
AC1200 WiFi
 Range Extenders 
A confirmation pop-up window opens.
9.  Confirm your decision.
The extender configuration is restored and the extender restarts. This process takes  about one minute.
Return an Extender to Its Factory Default Settings
Under some circumstances (for example, if you lose track of the changes\
 that you made to 
the extender settings), you might want to erase the configuration and r\
eset the extender to its 
factory default settings.
To reset the extender to factory default settings, you can either use the\
 Factory Reset button  on the side panel or log in to the extender and reset it. 
For a list of factory default settings, see Factory Default Settings  on page
  50.
To use the Factory Reset button to return the extender to factory default\
 settings:
CAUTION:
This process erases any settings that you configured in the extender.
1.  Insert a straightened paper clip into the hole of the  Factory Reset button and hold it for 
about seven seconds.
Factory Reset button
2.  Release the button.
CAUTION:
Do not try to go online, turn off the extender, shut down the computer, or 
do anything else to the extender until it finishes restarting.  
						

							Maintain and Monitor the Extenders 43
 AC1200 WiFi
 Range Extenders
The extender resets and restarts. This process takes about one minute.
To log in to the extender and reset the extender to factory settings:
CAUTION:
This process erases any settings that you configured in the extender.
1.  On a computer or WiFi device that is connected to the extender network, \
launch a web 
browser

. 
2.  In the address field of your browser
 , enter www.mywifiext.net. 
A login page displays.
3.  Enter your user name and password and click the  LOG IN button.
The Status page displays.
4.  If your browser displays the Menu  icon 
, click it.
The extender menu displays.
5.  Select  Settings > Other Settings.
CAUTION:
After you click the RESET button, do not try to go online, turn off the 
extender, shut down the computer, or do anything else to the extender 
until it finishes restarting! 
6.  Click the  RESET button. 
A confirmation pop-up window opens.
7.  Confirm your decision.
The extender returns to its factory settings and restarts. This process takes about one  minute. 
						

							Maintain and Monitor the Extenders 44
AC1200 WiFi
 Range Extenders 
Update the Firmware
Unless you changed the settings in the Firmware Update page previously, the extenders are 
set up to check for new firmware automatically at login.
To check manually for new firmware and, if available, update the firmware\
:
1.  On a computer or WiFi device that is connected to the extender network, \
launch a web 
browser

. 
2.  In the address field of your browser
 , enter www.mywifiext.net . 
A login page displays.
3.  Enter your user name and password and click the  LOG IN button.
The Status page displays.
4.  If your browser displays the  Menu icon 
, click it.
The extender menu displays.
5.  Select  Settings > Firmware Update.
6. Click the  CHECK ONLINE  button.
7.  If new firmware is available, follow the onscreen prompts to download it\
 onto your computer
 .
Note: You might need to unzip the firmware file.
8.  Click the  BROWSE button.
9.  Locate and select the new firmware file.
The firmware file name ends with a  .chk extension.
CAUTION:
After you click the UPLOAD button, do not try to go online, turn off the 
extender, shut down the computer, or do anything else to the extender 
until it finishes restarting. 
10.  Click the  UPLOAD button. 
						

							Maintain and Monitor the Extenders 45
 AC1200 WiFi
 Range Extenders
The firmware update starts  and the extender restarts. The firmware update process takes 
about two minutes.
Restart the Extender Remotely
You can log in to the extender and restart it. When the extender restarts\
, all computers and  WiFi devices that are connected to its WiFi network are automatically di\
sconnected.
To restart the extender remotely:
1.  On a computer or WiFi device that is connected to the extender network, \
launch a web 
browser

. 
2.  In the address field of your browser
 , enter www.mywifiext.net. 
A login page displays.
3.  Enter your user name and password and click the  LOG IN button.
The Status page displays.
4.  If your browser displays the Menu  icon 
, click it.
The extender menu displays.
5.  Select  Settings > Other Settings.
The Other Settings page displays.
6.  Click the  REST
 ART button and click the  Ye s button to confirm.
The extender restarts, which takes about two minutes. 
						

							46
5
5.   FAQs and Troubleshooting
This chapter covers the following topics: 
•FAQs
•Cannot Connect to an Extender
•Cannot Join a WiFi Network and Receive an Error Message 
						

							FAQs and Troubleshooting 
47  AC1200 WiFi Range Extenders
FAQs
This section provides answers for difficulties you might experience with the extenders.
The NETGEAR installation assistant keeps asking me for my network password 
(passphrase) or security key, and I am sure that I entered the correct password. What 
can I do?
The extender is probably placed at the borderline of the range covered by the router or 
access point. For more information about where to place the extender, see 
Find the Best 
Location on page 15.
If you are using WEP security, make sure that you are typing the network password in the 
correct field.
Can I set up the extenders in extender mode if I connect them to the router or access 
point with an Ethernet cable?
No. The extenders are designed to connect wirelessly to the router or access point if they are 
in extender mode. If the extenders are in access point mode, you can connect them to the 
router or access point with an Ethernet connection. For more information about access point 
mode, see 
Use the Extenders in Access Point Mode on page 16.
I forgot my login email address and password. What can I do?
On the login page, click the Username & Password Help link and answer the security 
questions that you set up during the initial setup. For more information, see 
Recover a 
Forgotten User Name or Password on page 38.
If you forgot the answers to your security questions, you can restore the extender’s factory 
settings and perform the setup again.
To restore factory settings:
1. Use a sharp object such as a pen or paper clip to press and hold the Factory Reset 
button on the extender for seven seconds until the Power LED lights amber.
2. Release the Factory Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
Cannot Connect to an Extender
If you cannot connect to the extender, determine what prevents you from connecting:
•If you forgot your user name or password, click the Username & Password Help link. 
For more information, see 
FAQs on page 47.
•If your browser displays an error page, include http:// in the address field of your browser 
by typing http://www.mywifiext.net.
•If you already set up the extender but can no longer connect to it over WiFi, check to see 
if the Device Link LED is off or red. If it is, try moving closer to the extender. 
						

							FAQs and Troubleshooting 
48 AC1200 WiFi Range Extenders 
•If you cannot get a WiFi connection working, you can use an Ethernet cable to connect 
your computer to an extender. 
Cannot Join a WiFi Network and Receive an Error Message
To join a WiFi network, you must know its network name (also called the SSID) so that you 
can select it. If the network is secure, you must know the passphrase or key. If the extender 
does not connect to the network that you select, the cause might be one of the following:
•It is possible that you typed the network name, passphrase, or key incorrectly. Use Smart 
Setup (see 
Run Smart Setup Installation on page 18) to select a WiFi network and retype 
the passphrase or key. The passphrase or key is case-sensitive. For example, 
PASSWORD25 is not the same as Password25 or password25.
•If the extender cannot detect your WiFi network, check to see if your WiFi network is still 
working. Make sure that the WiFi router is turned on. If possible, move the extender 
closer to the WiFi router. 
•If the extender Device Link LED is red, the WiFi connection between the WiFi router and 
the extender is poor. You can establish the best connection with a clear line of sight 
between the extender and the WiFi router. Make sure that no physical obstacles exist 
between the extender and the WiFi router, and try to move the extender closer to the WiFi 
router.
If you use Smart Setup, and the extender does not connect to the WiFi router, does not 
connect to the Internet, or cannot get an IP address from the WiFi router, Smart Setup 
displays a message to notify you that the extender is not configured.
To run Smart Setup again, click the YES button. To manually configure the extender, click the 
NO, CONFIGURE MANUALLY button. 
						

							49
A
A.   Factory Settings and Technical 
Specifications
This appendix covers the following topics: 
•Factory Default Settings
•Technical and Environmental Specifications 
						

							 Factory Settings and Technical Specifications50
AC1200 WiFi
 Range Extenders 
Factory Default Settings
To reset the extender to factory default settings, you can use the  Factory Reset button on 
the side panel or you can log in and click the onscreen  RESET button. For more information, 
see Return an Extender to Its Factory Default Settings on page  42.
The following table shows the factory default settings.
Table 2.  Factory default settings  
FeatureDefault Settings
Smart Setup Enabled
WiFi communication Enabled
WiFi network name (SSID) NETGEAR_EXT
Security Disabled
Transmission speed Auto
1
1. Maximum WiFi signal rate (IEEE Standard 802.11). Actual throughput \
can vary. Network conditions and 
environmental factors, including volume of network traffic, building mat\
erials and construction, and network 
overhead lower actual data throughput rate.
Country/region Varies by region
Operating mode 802.11a/b/g/n/ac
Data rate in the 2.4 GHz band 54/145/300 Mbps
Data rate in the 5 GHz band 54/145/300/433/867 Mbps 
DHCP Client enabled