Netgear Cm700 High Speed Cable Modem Docsis 3 0 Installation Guide

							High Speed Cable Modem
Model CM700
1. Collect your cable Internet provider 
information.
Collect your cable account number, account 
phone number, and login information (your 
email address or user name and password).
2.  Turn off existing modems and routers.
If you are replacing a modem that is 
currently connected in your home, unplug 
the modem and plug the new cable modem 
into the same outlet.
3.  Connect a coaxial cable.
Use a coaxial cable that is provided by your 
cable company to connect the cable port 
on the cable modem to a cable wall outlet 
or a line splitter.
Make sure that the cable is tightly connected.
Note:  If Comcast XFINITY is your cable 
Internet provider, Comcast XFINITY 
recommends connecting your cable modem 
directly to a cable wall outlet.
4.  Connect the power adapter.
Connect the power adapter to the 
cable modem and plug the power adapter 
into an electrical outlet.
When the startup procedure is complete, 
the Power LED 
 lights green. 
Package Contents
Coaxial cable 
(not included)
Power 
adapter
Cable modemEthernet cable
Cable wall 
outlet
Computer
6. Connect a computer to the 
cable modem.
Use the Ethernet cable that 
is provided in the package 
to connect a computer to 
the Ethernet port on the 
cable modem.
Reboot the computer. 7. 
Activate your Internet service.
For information about how to 
activate your Internet service, see 
Activate Your Internet Service on the 
other side of this quick start guide.
Note:  After you install and 
activate the cable modem, you 
can disconnect the computer 
and connect a router to the 
cable modem. For more information, 
see Connect a Router on the other 
side of this quick start guide.
Cable modem
Ethernet cable Power adapter
5. Wait for the cable modem to 
come online.
When the cable modem comes 
online, the Internet LED 
 stops 
blinking and lights solid green.
This process might take up to 10 
minutes.
Quick Start         
						

							2. If you are unable to activate your Internet service using the instructions 
on your cable Internet provider’s website, call your cable Internet 
provider and do the following:
a.  When asked, provide your account information and provide the 
cable modem’s model number, which is CM700, serial number, and 
MAC address.
The serial number and MAC address are on the cable modem label.
b.  Wait for your cable Internet provider to confirm that your 
cable modem is active.
c.  If you do not get an Internet connection with the cable modem, ask 
your cable Internet provider to look for your cable modem online, 
and do one of the following depending on what your cable Internet 
provider tells you about your cable modem:
•	If the cable modem is not visible, your cable Internet provider 
can give you instructions to verify why the cable modem does 
not connect with your high-speed Internet service.
•	 If the cable modem is visible to your cable Internet provider , 
reboot the cable modem. Check your online status again.
Connect a Router
After you install the cable modem and activate your Internet service, you 
can disconnect the computer and connect a router to the cable modem.
 
¾ To connect a router to the cable modem:
1.  Reboot the cable modem by unplugging the power cable from the 
cable modem and plugging it back in. 
Wait for the Internet LED 
 to stop blinking and light solid green.
2.  Use an Ethernet cable to connect the Ethernet port on the 
cable modem to the WAN or Internet port on the router.
3.  Power on the router.
Activate Your Internet Service
 
¾ To activate your Internet service:
1.  Visit your cable Internet provider’s website and follow the onscreen 
instructions to activate your Internet service. 
Cable Internet Provider Contact Information
Bright House Networks http://support.brighthouse.com
1-866-898-9101
Cablevision http://www.cablevision.com 
https://install.optimum.com/JointInstall/
Telephone number depends on your region.
Charter https://install.charter.com
1-855-757-7328
Comcast XFINITY http://www.comcast.com/activate
http://www.xfinity.com/internetsetup
http://www.xfinity.com/internetsupport
1-800-XFINITY (1-800-934-6489)
Cox https://activation.cox.net/selfactivation/start.cox
1-888-556-1193
Mediacom https://maestro.mediacomcc.com/walledgarden/page/
login.jsp
1-844-2SIMPLE (1-844-274-6753)
Time Warner Cable https://www.timewarnercable.com/en/support/
internet/step-by-step/modem-activation.html
1-800-892-2253
Note: Your cable Internet provider’s contact information might change. 
You can also find the contact information in your monthly 
Internet service billing statement. 4. 
Wait until the router is ready.
5.  Connect a computer to the router.
For more information about how to set up your router, see the 
documentation that came with your router.
Support
Thank you for purchasing this NETGEAR product. You can visit  
www.netgear.com/support to register your product, get help, access the latest 
downloads and user manuals, and join our community. We recommend that you 
use only official NETGEAR support resources.
For regulatory compliance information, visit  
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
If you are experiencing trouble installing your cable modem, contact NETGEAR 
at 1-866-874-8924. If you are experiencing trouble connecting your router, 
contact the router manufacturer.
Customer-owned cable modems might not be compatible with certain 
cable networks. Check with your cable Internet provider to confirm that this 
NETGEAR cable modem is allowed on your cable network.
45° 45°
Cable modem
RouterComputer
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR 
trademarks are used for reference purposes only.
October 2016NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA