NEC Vt580 Projector User Manual

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7. Appendix
12
34 5 6 7
8
To RxD of PC
PC Control Connector (DIN-8P)
To TxD of PC To GND of PC
NOTE: Pins 2, 3, 5, 6 and 8 are used inside the projector. 
						

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No image is displayed from your PC or video equipment to the
projector.Still no image even though you connect the projector to the PC
first, then start the PC.
Enabling your notebook PC ’s signal output to the projector.
• A combination of function keys will enable/disable the ex-
ternal display. Usually, the combination of the  “Fn ” key along
with one of the 12 function keys turns the external display on or off.
No image (blue or black background, no display).
Still no image even though you press the AUTO ADJUST but-
ton.
Still no image even though you carry out [Reset] in the
projector ’s menu.
Signal cables plug is fully inserted into the input connector
A message appears on the screen.
( _____________________________________________ )
The source connected to the projector is active and available.
Still no image even though you adjust the brightness and/or
the contrast.
Input sources resolution and frequency are supported by the
projector.
7. Appendix
  Troubleshooting Check List
Before contacting your dealer or service personnel, check the following \
list to be sure repairs are needed also by
referring to the  “Troubleshooting ” section in your user ’s manual. This checklist below will help us solve your problem
more efficiently.
* Print the following pages.
Frequency of occurrence     always     sometimes (How often?_____________________)      other (__________________)
Power
No power (POWER indicator does not light green)   See also  “Sta-
tus Indicator (STATUS) ”.
Power cables plug is fully inserted into the wall outlet.
Main power switch is pressed to the ON position.
Lamp cover is installed correctly .
Lamp Hours Used (lamp operation hours) was cleared after
lamp replacement.
No power even though you press and hold the POWER button
for 1 second.Shut down during operation. Power cables plug is fully inserted into the wall outlet.
Lamp cover is installed correctly .
Power Management is turned off (only models with the Power
Management function).
Off Timer is turned off (only models with the Off Timer function ).
Video and Audio
Image is too dark.Remains unchanged even though you adjust the brightness
and/or the contrast.
Image is distorted.Image appears to be trapezoidal (unchanged even though you
carry out the [Keystone] adjustment).
Parts of the image are lost.Still unchanged even though you press the AUTO ADJUST but-
ton.
Still unchanged even though you carry out [Reset] in the
projector ’s menu.
Image is shifted in the vertical or horizontal direction.
Horizontal and vertical positions are correctly adjusted on a
computer signal.
Input sources resolution and frequency are supported by the
projector.
Some pixels are lost.
Image is flickering.Still unchanged even though you press the AUTO ADJUST but-
ton.
Still unchanged even though you carry out [Reset] in the
projector ’s menu.
Image shows flickering or color drift on a computer signal.
Image appears blurry or out of focus. Still unchanged even though you checked the signal ’s resolu-
tion on PC and changed it to projector ’s native resolution.
Still unchanged even though you adjusted the focus.
No sound. Audio cable is correctly connected to the audio input of the
projector.
Still unchanged even though you adjusted the volume level.
AUDIO OUT is connected to your audio equipment (only mod-
els with the AUDIO OUT connector).
Other
Remote control does not work.
No obstacles between the sensor of the projector and the re-
mote control.
Projector is placed near a fluorescent light that can disturb the
infrared remote controls.
Batteries are new and are not reversed in installation.Buttons on the projector cabinet do not work ( only models with
the Key Lock function).Control Panel Lock is not turned on or is disabled in the menu.
Still unchanged even though you press and hold the EXIT but-
ton for a minimum of 10 seconds. 
						

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7. Appendix
In the space below please describe your problem in detail.
Information on application and environment where your projector is usedProjectorModel number:
Serial No.:
Date of purchase:
Lamp operating time (hours):
Lamp Mode:  Normal    Eco
Information on input signal: Horizontal synch frequency [          ] kHz
Vertical synch frequency [          ] Hz
Synch polarity H   (+)    (–)
V    (+)    (–)
Synch type  Separate    Composite
  Sync on Green
STATUS Indicator:
Steady light  Orange    Green
Flashing light [          ] cycles
Remote control model number:
Signal cable NEC standard or other manufacturer ’s cable?
Model number:                        Length:              inch/m
Distribution amplifier Model number:
Switcher Model number:
Adapter Model number:
Projector PC
DVD player
Installation environmentScreen size: inch
Screen type:  White matte     Beads    Polarization
  Wide angle     High contrast
 Throw distance: feet/inch/m
 Orientation:  Ceiling mount     Desktop
Power outlet connection:  Connected directly to wall outlet
 Connected to power cord extender or other (the num-
ber of connected equipment______________)
 Connected to a power cord reel or other (the number
of connected equipment______________)
Computer Manufacturer:
Model number:
Notebook PC   / Desktop  
Native resolution:
Refresh rate:
Video adapter:
Other:
Video equipment VCR, DVD player, Video camera, Video game or other
Manufacturer:
Model number: 
						

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7. Appendix
\b TravelCare Guide
TravelCare - a service for international travelers
This product is eligible for TravelCare, NECs unique international war-
ranty.
Please note that TravelCare coverage differs in part from coverage un-
der the warranty included with the product.
Services offered with TravelCare
This warranty allows customers to receive service on their product at
the NEC and NEC-designated service stations in the countries listed
herein when temporarily traveling internationally for business or plea-
sure.
For details on services offered by the different service stations, please
refer to the List of TravelCare Outlets below.
1 Repair services
The product will be repaired and delivered within 10 business days,
not including shipping time.
During the term of warranty, the cost of maintenance parts, labor
costs for repairs and shipping costs within the service stations cov-
erage area are covered by the warranty.
2 Replacement product rental service If the customer desires, he or she can rent a replacement product
while the original product is being repaired.
Fee: US$200 for 12 days
This fee must be paid at the local service station in cash or credit
card.
The US$200 rental fee is non-refundable even if the customer rents
it less than 12 days before returning.
The replacement product will be delivered within 3 business days.
If the customer did not return the replacement product within 12 days,
the customer will be charged the price of the unit.
If the customer returned the replacement product in a faulty or dam-
aged condition, the repair cost will be charged to the customer.
Note that this service is not offered in all countries and regions. Please
refer to the List of TravelCare Outlets.
In addition, this replacement product rental service is not offered af-
ter the products warranty has expired.
Term of warranty
1
a. Upon presentation of the warranty or receipt received upon pur- chase:
Valid for the term indicated on the warranty or the normal termof warranty for the country of purchase.
b. When only the product is brought in: Valid for a period of within 14 months of the date of manufactureindicated by the serial number attached to the product.
2 When a product whose term of warranty is expired is brought in:
Repairs will be offered for a fee. In this case the customer is not
eligible for the replacement product rental service.
3 In the following cases, repairs may be charged, even if the products warranty is still in effect:
1) If the term of warranty, model name, serial number and name of the store of purchase are not indicated on the warranty or havebeen altered.
2) Problems or damage caused by dropping or shocks during ship- ment or movement by the customer or by improper handling bythe customers.
3) Problems or damage caused by improper usage or unwarrant- able alterations or repairs by the customer.
4) Problems or damage caused by fire, salt damage, gas damage, earthquakes, lightning damage, storm or flood damage or othernatural disasters or such external factors as dust, cigarettesmoke, abnormal voltage, etc. 5) Problems or damage caused by use in hot or humid places, in
vehicles, boats or ships, etc.
6) Problems or damage caused by expendable supplies or devices connected to the product other than those designated by NEC.
7) Problems caused by natural consumption, wear or deterioration of parts under normal usage conditions.
8) Problems or damage to lamps and other expendable supplies, included parts or optional parts.
9) Other conditions stipulated in the warranty included with the prod- uct also apply.
NOTE:  The product can be used overseas with voltages of 100 to 120V and 200
to 240V by using a power cable suited for the standards and power source volt-
age of the country in which the product is being used.
List of TravelCare Outlets
This list applies as of December 1, 2004.
For the most up-to-date information, please refer to the websites of the\
service stations in the various countries on the List of TravelCare Out-
lets or to the NEC website at  http://www.nec-pj.com.
In Europe
NEC Europe, Ltd. / European Technical Centre Address: Unit G, Stafford Park 12, Telford TF3 3BJ, U.K.
Telephone: +44 1952 237000
Fax Line: +44 1952 237006
Email Address: [email protected]
WEB Address: http://www.neceur.com
(Regions Covered)
EU: Austria*, Belgium*, Denmark*, Finland*, France*, Germany*, Greece*, Ireland*, Italy*, Luxembourg*, The Netherlands*,
Portugal*, Spain*, Sweden* and the United Kingdom*
EEA: Norway*, Iceland and Liechtenstein
In North America
NEC Solutions (America), Inc. Address: 1250 N. Arlington Heights Road, Itasca, Illinois 60143, U.S.A.
Telephone: +1 800 836 0655
Fax Line: +1 800 356 2415
Email Address: [email protected]
WEB Address: http://www.necvisualsystems.com
(Regions Covered)
U.S.A. *, Canada*
In Oceania
NEC Australia Pty., Ltd. Address: New South Wales; 184 Milperra Road, Reversby 2212
Victoria; 480 Princess Hwy Noble Park 3174
South Australia; 84A Richmond Road, Keswick 5035
Queensland; 116 Ipswich Road, Woollongabba 4102
Western Australia; 45 Sarich Court Osborne Park 6017
Telephone: 131 632 (from domestic) +61 8 8375 5706 (from overseas)
Fax Line: +61 8 8375 5757
Email Address: [email protected]
WEB Address: http://www.nec.com.au
(Regions Covered)
Australia*, New Zealand 
						

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7. Appendix
Lenso Communication Co., Ltd.Address: 292 Lenso House 4, 1st Floor, Srinakarin Road, Huamark, Bangkapi, Bangkok 10240, Thailand
Telephone: +66 2 375 2425
Fax Line: +66 2 375 2434
Email Address: [email protected]
WEB Address: http://www.lenso.com
(Regions Covered)
Thailand
ABBA Electronics L.L.C. Address: Tariq Bin Ziyad Road, P.O.Box 327, Dubai, United Arab  Emirates
Telephone: +971 4 371800
Fax Line: +971 4 364283
Email Address: [email protected]
(Regions Covered)
United Arab Emirates
Samir Photographic Supplies Address: P.O.Box 599, Jeddah 21421, Saudi Arabia
Telephone: +966 2 6828219
Fax Line: +966 2 6830820
Email Address: [email protected]
(Regions Covered)
Saudi Arabia
NOTE:  In countries designated with an asterisk(*), replacement product renta\
lservice are offered.
In Asia and Middle East
NEC Viewtechnology, Ltd.
Address: 686-1, Nishioi, Oi-Machi, Ashigarakami-Gun, Kanagawa 258-0017, Japan
Telephone: +81 465 85 2369
Fax Line: +81 465 85 2393
Email Address: [email protected]
WEB Address: http://www.nec-pj.com
(Regions Covered)
Japan*
NEC Hong Kong Ltd. Address: 11th Floor, Tower B, New Mandarin Plaza, 14 Science Museum Road,
Tsim Sha Tsui East, Kowloon, Hong Kong
Telephone: +852 2369 0335
Fax Line: +852 2795 6618
Email Address: [email protected]
WEB Address: http://www.nec.com.hk
(Regions Covered)
Hong Kong
NEC Taiwan Ltd. Address: 7F, No.167, SEC.2, Nan King East Road, Taipei, Taiwan, R.O.C.
Telephone: +886 2 8500 1734
Fax Line: +886 2 8500 1420
Email Address: [email protected]
WEB Address: http://www.nec.com.tw
(Regions Covered)
Taiwan
NEC Solutions Asia Pacific Pte. Ltd Address: 401 Commonwealth Drive, #07-02, Haw Par
Technocentre, Singapore 149598
Telephone: +65 6 273 8333
Fax Line: +65 6 274 2226
Email Address: [email protected]
WEB Address: http://www.nec.com.sg/ap
(Regions Covered)
Singapore
NEC Systems Integration Malaysia Sdn Bhd Address:
Ground Floor, Menara TA One, 22, Jalan P. Ramlee,50250 Kuala Lumpur, Malaysia
Telephone: +6 03 2164 1199
Fax Line: +6 03 2160 3900
Email Address: [email protected]
WEB Address: http://www.necmalaysia.com.my
(Regions Covered)
Malaysia
Tele Service Co., Ltd. Address: 2nd Fl., Ire B/D. #2, 4Ga, Yangpyeng-Dong, Youngdeungpo-Gu, Seoul, Korea 150-967
Telephone: +82 2 2163 4193
Fax Line: +82 2 2163 4196
Email Address: [email protected]
(Regions Covered)
South Korea 
						

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7. Appendix
TO: NEC or NECs Authorized Service Station:
FM:
(Company & Name with signature)
Dear Sir (s),
I would like to apply your TravelCare Service Program based on attached registration and qualificati\
on sheet and agree with your
following conditions, and also the Service fee will be charged to my cre\
dit card account, if I dont return the Loan units with in the
specified period. I also confirm following information is correct.     R\
egards.
Application Sheet for TravelCare Service Program
P-1/    ,
Country,
product purchased :
Users Company Name :
Users Company Address :
Phone No., Fax No. :
Users Name :
Users Address  :
Phone No., Fax No. :
Local Contact office :
Local Contact office Address :
Phone No., Fax No. :
Users Model Name :
Date of Purchase :
Serial No. on cabinet :
Problem of units per User :
Required Service : (1) Repair and Return (2) Loan unit
Requested period of Loan unit :
Payment method : (1) Credit Card (2) Travelers Cheque (3) Cash
In Case of Credit Card :
Card No. w/Valid Date :
Date:      /       /       , 
						

							69
7. Appendix
5. Loan Service Charges and Conditions:
Upon acceptance of this NEC Projector, Customer agrees to assume
liability for this loan unit.
The current cost of use of this loan unit is US$200 for 12 calendar days\
.
If Customer does not return the unit within the 12 calendar days, Cus-
tomer will be charged the next highest cost up to and including the full\
list price to Credit Cards, which price will be informed by NEC Autho-
rized Service Stations. Please see the attached listing of contacts for
each country to arrange for pickup of the loan unit.
If you return to their country of origin with the loan unit, you will be\
charged additional freight to return the unit to the loaning country.
Thank you for your understanding of this program.Condition of your TravelCare Service Program
Enduser is requested to understand following condition of TravelCare
Service Program and complete the necessary information on the appli-
cation sheet.
1. Service Options:
There are 3 types of [Service] available. Enduser has to understand
following condition and is required to fill in the Application Sheet.
1) Repair and Return:The Faulty unit is sent or collected from the customer. It is repaired
and returned within 10 days to the customer, excluding transport time.
There may have a case, repair and return cant be done by NEC
Authorized Service Station, because of shortage of spare parts due
to same model is not sold in the territory.
2) Repair and Return with Loan: (This service is limited to some Ser- vice Stations)
This service is offered to the Enduser, who cannot wait until their unit
is repaired.
The customer can borrow a unit for US$200 up to 12 days. Customer
then sends in inoperable unit to nearest NEC Authorized Service
Station for service. In order to prevent collection problem, Enduser is
required to fill in Application Sheet.
Enduser needs to confirm the availability of the Service to NEC Au-
thorized Service Stations.
3) Loan Only: For this service, NEC Authorized Service Station supplies the cus-
tomer with a loan unit for US$200 up to 12 days. Customer keeps the
inoperable unit and when customer returns home, customer arranges
to have the projector serviced in the home country.
2. Warranty Exclusions:
This program does not apply if the Projectors serial number has been
defaced, modified or removed.
If, in the judgement of NEC Authorized Service Station or its agent the
defects or failures result from any cause other than fair wear and tear \
or
NEC neglect, or fault including the following without limitation:
1) Accidents, transportation, neglect, misuse, abuse, water, dust, smoke or default of or by the Customer its employees or agents or any third
party;
2) Failure or fluctuation of electrical power, electrical circuitry, air condi- tioning, humidity control or other environmental conditions such as
use it in smoking area;
3) Any fault in the attachments or associated products or components (whether or not supplied by NEC or its agents which do not form part
of the Product covered by this warranty);
4) Any act of God, fire, flood, war, act of violence or any similar occur- rence;
5) Any attempt by any person other than any person authorized by NEC to adjust, modify, repair, install or service the product.
6) Any Cross-border charges such as, duty, insurance, tax etc.
3. Charges for Warranty Exclusions and Out of Warranty Case:
In case faulty unit is under warranty exclusions case or under Out of
Warranty period, NEC Authorized Service Station will Inform estimation
of actual service cost to the Enduser with reason.
4. Dead on Arrival (DOA):
Enduser must take this issue up with their original supplier in the coun\
-
try of purchase.
NEC Authorized Service Station will repair the DOA unit as a Warranty
repair, but will not exchange DOA unit with new units.
Ver. 1  10/05