NEC Tapi User Guide

 
TAPI 
User Guide 
Release 4.0
Part No. 77000TAPI02
April 2001
Printed in the U.S.A. (2106) 

 
TAPI
 
 4.0 User Guide
 
 
 
WARNING!
 
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not know of 
any telecommunications system that is immune to this type of criminal activity. NEC 
America will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although NEC America has 
designed security features into its products, it is your...

 
Table of Contents
 
TAPI
 
 4.0 User Guide
 
i
 
Using TAPI with NCS Ware 4.0  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
 
Introduction to TAPI   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
NECs TAPI Implementation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server Installation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

 
Table of Contents
 
ii
 
TAPI
 
 4.0 User Guide 

 
Introduction to TAPI
 
TAPI 
 
4.0 User Guide
 
 1
 
TAPI
 
Using TAPI with NCS Ware 4.0
 
TAPI stands for Telephony Application Programming Interface. It is a 
specification by Microsoft for writing 
 
telephony-based
 
 (the applications 
purpose is telephony and call control) or 
 
telephony-enabled
 
 (the 
applications purpose is something else, but it supports telephony functions 
such as calling a contact - e.g. Microsoft Outlook, Act, Goldmine) 
applications. There are several off-the-shelf...

 
Using TAPI with NCS Ware 4.0 
 
2
 
TAPI 
 
4.0 User Guide
 
The service providers implement the telephony functions necessary to 
write a telephony application as specified in the TSPI. The telephone 
system manufacturer typically implements this layer so that all the TAPI 
applications can function with the telephone system. Microsoft 
implemented the TAPI middleware and this layer aggregates all the service 
providers available and provides a uniform API to the applications. It also 
adds value by...

 
NECs TAPI Implementation
 
TAPI 
 
4.0 User Guide
 
 3
 
TAPI
 
In NCS Ware 4.0, NEC has implemented an innovative solution to 
overcome the problems mentioned above. The new solution does not rely 
on Microsofts middleware to support remote clients and implements that 
functionality by itself using TCP/IP. This new architecture is depicted in 
Fig. 2
 
Figure 2. NEC’s TAPI Implementation
 
TAPI Gateway consists of two components:
1.
 
TAPI Proxy Server
 
 - this component should be installed on the...

 
Using TAPI with NCS Ware 4.0 
 
4
 
TAPI 
 
4.0 User Guide
 
As is evident from Fig. 2, when a client application registers with TAPI for 
controlling a telephony device such as an extension, NCS Serv will send all 
events happening on that device to the TAPI proxy, which will, in turn send 
the events to the client systems service provider. The service provider will 
report these events to the TAPI middleware on the client system and TAPI 
will report them to the client application.  Similarly, when...

 
System Requirements
 
TAPI 
 
4.0 User Guide
 
 5
 
TAPI
 
System Requirements 
In order to use TAPI applications such as Microsoft Outlook , Act 2000 or 
Goldmine successfully, your environment has to meet certain 
requirements. These requirements are given below for your reference. 
Before implementing TAPI in an environment, you should make sure these 
requirements are met and also make sure you understand the restrictions 
and exceptions to the TAPI support in NCS Ware 4.0 as outlined on page 8....

 
Using TAPI with NCS Ware 4.0 
 
6
 
TAPI 
 
4.0 User Guide
 
Server Installation 
Before you install the client software (TAPI SP), you should prepare the 
server system. The first step in preparing the server system is to install and 
configure the NCS Ware software. For more details on this step, refer to 
NCS Serv Getting Started Manual. Once you have installed the telephony 
hardware, installed the NCS Ware software and configured it, test the 
system by making a few calls into and out of the...