NEC Projector P502HL User Manual

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❽ Update the Software
Using	the	web	browser	on	a	computer,	download	the	updated	software	for	the	projector	from	our	web	site	and	install	
it	on	the	projector	by	the	wired	LAN	connection.
NOTE:
•	 The	exclusive	web	browser	enables	to	update	the	software	is	Internet	Explorer	11.
•	 Before	performing	the	software	update,	make	sure	to	connect	your	computer	with	the	projector	by	the	LAN	cable.	It	does	not	
support	the	wireless	LAN	connection.
•	 Make	sure	to	set	[NETWORK	STANDBY]	as	the	standby	mode	of	the	projector.	Factory	default	setting	for	the	standby	mode	is	
[NORMAL]	(→	page	60)
•	 The	software	update	is	enabled	only	when	the	projector	is	in	standby	condition.	While	performing	the	software	update,	do	not	
power	on	the	projector.	At	the	same	time,	do	not	shut	down	the	AC	power.
•	 Never	update	the	browser	page	during	the	software	update.	It	disables	the	computer	for	displaying	the	web	page	correctly.
1. Access to the software download support page in our web site.
 URL: http://www.nec-display.com/dl/en/pj_soft/lineup.html
2.	 Check	if	the	software	installed	on	the	projector	in	use	is	updated.
•	 You	can	check	the	software	version	from	either	[VERSION(1)]	or	[VERSION(2)]	in	the	onscreen	menu	[INFOR-
MATION].
3. If newer software version than one on the projector in use is uploaded on our website, download and save 
it in an appropriate folder on your computer.
4. Turn off the power of the projector and set it in the standby condition.
Important:
•	 Software	update	cannot	be	performed	when	the	standby	mode	is	set	at	NORMAL.
5.	 Connect	the	projector	with	your	computer	by	the	LAN	cable.
6. Start up the web browser on your computer and then input the following web address:
	 URL	(for	the	software	update):	http:///update .html
 The software update screen will be displayed on.
7.	 Click	[Browse….]	at	the	center	of	the	screen	and	select	the	software	you	saved	in	the	procedure	3.
•	 Check	the	file	name	indicated	on	the	UPDATE	FILE	list.
8.	 Click	[START	UPDATING]	at	the	center	of	the	screen.
 The screen display will change and your computer starts to update the software.
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NOTE:
•	 During	the	software	update,	pay	attention	to	the	follows:
-	 Do	not	turn	off	the	AC	Power	for	the	projector.
-	 Do	not	reload	or	move	the	web	page.
-	 Do	not	close	the	web	page.
•	 When	software	update	is	completed	properly,	the	below	will	be	displayed	on:
1.	 UPLOADING	THE	UPDATE	FILE:	COMPLETED
2.	 CHECKING	THE	UPDATE	FILE:	COMPLETED
3.	 WRITING	IN	THE	UPD ATE	FILE:	COMPLETED
4.	 COMPLETE	UPDATING:	PLEASE	REBOO T.
9.	 Click	[REBOOT]	at	the	right	bottom	of	the	screen.
 The software update is completed and the projector will go into the standb y mode.
NOTE:
•	 If	an	error	occurs	during	the	software	update,	an	error	code	in	below	will	be	displayed	in	the	“UPDATING	STATUS”	column.
	 2001:	Failed	to	upload	the	file.
	 2007:	The	uploaded	file	is	too	large.
	 2011:	The	uploaded	file	is	broken.
	 2012:	The	uploaded	file	is	broken.
	 4001:	Received	no	signal	of	the	HTTP	transmission.
	 The	error	codes	other	than	above	may	be	displayed.
	 If	an	error	is	found	during	the	software	update,	turn	on	the	projector	and	update	the	file	again.
	 When	the	software	update	is	not	completed	properly	even	if	you	tried	to	update	several	times,	please	consult	your	dealer.
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❾ Troubleshooting Check List
Before	contacting	your	dealer	or	service	personnel,	check	the	following	list	to	be	sure	repairs	are	needed	also	by	
referring	to	the	“Troubleshooting”	section	in	your	user’s	manual.	This	checklist	below	will	help	us	solve	your	problem	
more	efficiently.
*	 Print	this	page	and	the	next	page	for	your	check.
Frequency of occurrence □ always □	sometimes	(How	often?_____________________)	□	other	(__________________)
Power
□	No power (POWER indicator does not light blue)� See also “Status Indicator (STATUS)”�
□	Power	cord’s	plug	is	fully	inserted	into	the	wall	outlet.
□	Main power switch is pressed to the ON position�
□	No power even though you press and hold the POWER button�
□	Shut down during operation�
□	Power	cord’s	plug	is	fully	inserted	into	the	wall	outlet.
□	
[AUTO POWER OFF] is turned off (only models with the [AUTO POWER OFF] function)�
□	[OFF TIMER] is turned off (only models with the [OFF TIMER] 
function)�
Video and Audio
□	No image is displayed from your PC or video equipment to the projector�
□	Still no image even though you connect the projector to the PC first, then start the PC�
□	Enabling	your	notebook	PC’s	signal	output	to	the	projector.
•	 A	combination	of	fu nction	ke ys	wi ll	en able/disable	th e	ex ter-nal	display.	Usually,	the	combination	of	the	“Fn”	key	along	with	one	of	the	12	function	keys	turns	the	external	display	on	or	off.	
□	No image (blue or black background, no display)�
□	Still no image even though you press the AUTO ADJUST button�
□	
Still no image even though you carry out [RESET] in the projector’s	menu.
□	Signal	cable’s	plug	is	fully	inserted	into	the	input	terminal
□	A message appears on the screen�(	_____________________________________________	)
□	The source connected to the projector is active and available�
□	Still no image even though you adjust the brightness and/or the contrast�
□	Input	source’s	resolution	and	frequency	are	supported	by	the	projector�
□	Image is too dark�
□	Remains unchanged even though you adjust the brightness and/or the contrast�
□	Image is distorted�
□	Image appears to be trapezoidal (unchanged even though you carry out the [KEYSTONE] adjustment)�
□	Parts of the image are lost�
□	Still unchanged even though you press the AUTO ADJUST button�
□	Still unchanged even though you carry out [RESET] in the projector’s	menu.
□	Image is shifted in the vertical or horizontal direction�
□	Horizontal and vertical positions are correctly adjusted on a computer signal�
□	Input	source’s	resolution	and	frequency	are	supported	by	the	projector�
□	Some pixels are lost�
□	Image is flickering�
□	Still unchanged even though you press the AUTO ADJUST button�
□	Still unchanged even though you carry out [RESET] in the projector’s	menu.
□	Image shows flickering or color drift on a computer signal�
□	Still unchanged even though you change [FAN MODE] from [HIGH] to [AUTO]�
□	Image appears blurry or out of focus�
□	Still	unchanged	even	though	you	checked	the	signal’s	resolution	on	PC	and	changed	it	to	projector’s	native	resolution.
□	Still unchanged even though you adjusted the focus�
□	No sound�
□	Audio cable is correctly connected to the audio input of the projector�
□	Still unchanged even though you adjusted the volume level�
□	AUDIO OUT is connected to your audio equipment (only models with the AUDIO OUT terminal)�
Other
□	Remote control does not work�
□	No obstacles between the sensor of the projector and the remote control�
□	Projector is placed near a fluorescent light that can disturb the infrared remote controls�
□	ID for the projector and for the remote are same�
□	Buttons on the projector cabinet do not work (only models with the 
[CONTROL PANEL LOCK] function)
□	[CONTROL PANEL LOCK] is not turned on or is disabled in 
the menu�
□	Still unchanged even though you press and hold the SOURCE button over 10 seconds�
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In the space below please describe your problem in detail.
Information on application and environment where your projector is usedInstallation environment
Screen size: inch
Screen type:   □ White matte □ Beads □ Polarization 
□
 Wide angle □ High contrast
Throw distance: feet/inch/m
Orientation: □ Ceiling mount □ Desktop
Power outlet connection: □
 Connected directly to wall outlet
□ Connected to power cord extender or other (the 
number	of	connected	equipment______________)
□ Connected to a power cord reel or other (the number 
of	connected	equipment______________)
Computer
Manufacturer:
Model number:
Notebook PC □ / Desktop □
Native resolution:
Refresh rate:
Video adapter:
Other:
Video	equipment
VCR, DVD player, Video camera, Video game or other
Manufacturer:
Model number:
Signal cable
NEC	standard	or	other	manufacturer’s	cable?
Model number:      Length:    inch/m
Distribution amplifier Model number:
Switcher Model number:
Adapter Model number:
ProjectorPC
DVD player
Projector Model number:
Serial No�:
Date of purchase:
Light module operating time (hours):
ECO MODE: □ OFF □ ECO1
 □ ECO2
Information on input signal:
Horizontal synch frequency [     ] kHz
Vertical synch frequency [    ] Hz
Synch polarity H □ (+) □ (−)
 V □ (+) □ (−)
Synch type □ Separate □ Composite
 □ Sync on Green
STATUS Indicator:
Steady light □ Orange □ Green
Flashing light [     ] cycles
Remote control model number:
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❿ TCO Certification
Some	models	in	this	product	family	are	TCO	certified.	All	TCO	certified	models	have	the	TCO	mark	on	the	marking	
plate	(on	the	bottom	of	the	product).	To	see	a	list	of	our	TCO	certified	projectors	and	their	TCO	Certification	(in	English	
only),	visit	our	website	at	http://www.nec-display.com/ap/en_projector/tco/index.html
The	TCO	certification,	designed	by	TCO	Development,	is	an	international	environmental	and	ergonomics	standard	
for	IT	equipment.	
In	some	cases	we	may	post	a	list	of	TCO	certified	models	on	our	website	before	the	TCO	mark	is	placed	on	the	product.	
This	difference	in	timing	is	related	to	the	date	certification	is	received	compared	with	the	projectors	manuf acturing	date.
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⓫ REGISTER YOUR PROJECTOR! (for residents in the United 
States, Canada, and Mexico)
Please	take	time	to	register	your	new	projector.	This	will	activate	your	limited	parts	and	labor	warranty	and	InstaCare	
service	program.
Visit	our	web	site	at	www.necdisplay.com,	click	on	support	center/register	product	and	submit	your	completed	for m	online.
Upon	receipt,	we	will	send	a	confirmation	letter	with	all	the	details	you	will	need	to	take	advantage	of	fast,	reliable	
warranty	and	service	programs	from	the	industry	leader,	NEC	Display	Solutions	of	America,	Inc.
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							©	NEC	Display	Solutions,	Ltd.	20157N952241