NEC Np64 Projector User Manual

							92
8. Appendix
No	image	 is	displayed	 from	your	PC	or	video	 equipment	 to	the	projector �
Still no image even though you connect the projector to the PC first, then star t the PC �
Enabling	your	notebook	PC’s	signal	output	to	the	projector.
•	 A	combination	 of	function	 keys	will	enable/disable	 the	external	display.	Usually,	 the	combination	 of	the	 “Fn”	 key	along	 with	one	of	the	 12	function	 keys	turns	 the	external	display	on	or	off.	
No	image	(blue	background,	logo,	no	display).
Still	 no	image	 even	though	 you	press	 the	AUTO	 ADJ.	but-ton�
Still	 no	image	 even	though	 you	carr y	 out	[RESET]	 in	the	projector’s	menu.
Signal	cable’s	plug	is	fully	inser ted	into	the	input	connector
A	message	appears	on	the	screen.( )
The source connected to the projector is active and available �
Still	no	image	 even	though	 you	adjust	 the	[BRIGHTNESS]	and/or	the	[CONTRAST].
Input	 source’s	 resolution	 and	frequency	 are	suppor ted	 by	the projector �
Image	is	too	dark.
Remains	unchanged	 even	though	 you	adjust	 the	[BRIGHT-NESS]	and/or	the	[CONTRAST].
Image is distor ted �
Image  appears  to  be  trapezoidal  (unchanged  even  though you	carr y	out	the	[KEYSTONE]	adjustment).
➐
 Troubleshooting Check List
Before	 contacting	 your	dealer	 or	service	 personnel,	 check	the	following	 list	to	be	 sure	 repairs	 are	needed	 also	by	
referring	 to	the	 “Troubleshooting”	 section	in	your	 user’s	 manual.	 This	checklist	 below	will	help	 us	solve	 your	prob-
lem	more	efficiently.
*	Print	the	following	pages.
Frequency of occurrence   
  always   
	sometimes	(How	often?)     other ()
Power
No	
power	 (P OW ER	 indic ator	 does	not	light	 green)	 S ee	also	“Status	Indicator	(STATUS)”.
Power	cable’s	plug	is	fully	inser ted	into	the	wall	outlet.
Lamp	cover	is	installed	correctly	.
The  two  screws  on  the  lamp  housing  are  completely  tight-ened�
The cooling pump is installed correctly �
[L AMP	HOURS	 USED]	(lamp	operation	 hours)	was	cleared	af ter lamp replacement �
No	power	 even	though	 you	press	 and	hold	 the	POWER	 but-ton for a minimum of 1 second �
Shut down during operation�
Power	cable’s	plug	is	fully	inser ted	into	the	wall	outlet.
Lamp	cover	is	installed	correctly	.
[AUTO	POWER	 OFF ]	is	turned	 of f	(only	 models	 with	the	[AUTO	POWER	OFF]	function).
[O F F	 T IM E R]	 i s	t u r n e d	 o f f	(o n l y	 m o d e l s	 w i t h	t h e	[O F F	TIMER]	function	).
Video and Audio
Par ts of the image are lost �
Still	unchanged	 even	though	 you	press	 the	AUTO	 ADJ.	but-ton�
Still	 unchanged	 even	though	 you	carr y	 out	[RESET]	 in	the	projector’s	menu.
Image is shif ted in the ver tical or horizontal direction �
Horizontal	and	ver tical	 positions	 are	correctly	 adjusted	on	a computer signal �
Input	source’s	 resolution	 and	frequency	 are	suppor ted	 by	the projector �
Some pixels are lost �
Image	is	flickering.
Still	unchanged	 even	though	 you	press	 the	AUTO	 ADJ.	but-ton�
Still	 unchanged	 even	though	 you	carr y	 out	[RESET]	 in	the	projector’s	menu.
Image	shows	flickering	or	color	drif t	on	a	computer	signal.
Still	 unchanged	 even	though	 you	change	 [FAN	MODE]	 from	[HIGH	ALTITUDE]	to	[AUTO].
Image appears blurr y or out of focus �
[AUTO	FOCUS]	is	turned	on.
There are no objections between the focus sensor and the screen �The throw distance is within 1�5 to 5 �5 m/57 �1” to 216 �5” �Image is projected onto the screen �
Still unchanged even though you adjusted the focus manually
No sound�
Audio	cable	is	correctly	 connected	 to	the	 audio	 input	of	the	projector �
Still unchanged even though you adjusted the volume level �
Other
Remote	control	does	not	work.
No  obstacles  between  the  sensor  of  the  projector  and  the remote control�
Projector is placed near a fluorescent light that can disturb the infrared remote controls �
Bat teries are new and are not reversed in installation �
But tons	on	the	 projector	 cabinet	do	not	 work	 (	only	 models	with	the	[CONTROL	PANEL	LOCK]	function).
[CONTROL	 PANEL	LOCK]  is  not  turned  on  or  is  disabled  in the menu �
Still  unchanged  even  though  you  press  and  hold  the  EXIT but ton for a minimum of 10 seconds � 
						

							93
8. Appendix
In the space below please describe your problem in detail.
Information on application and environment where your projector is used
Projector
Model	number:
Serial	No.:
Date	of	purchase:
Lamp	operating	time	(hours):
Eco	Mode:		Off			On
Information	on	input	signal:
Horizontal	synch	frequency	 [										]	kHz
Ver tical	synch	frequency	 [										]	Hz
Synch	polarity	H	 (+)  
 (−)
 
V  (+)  
 (−)
Synch type  Separate  
 Composite
 	Sync	on	Green
STATUS	Indicator:
Steady light 	Orange			Green
Flashing	light	
[										]	cycles
Remote	control	model	number:
Signal cable
NEC	standard	or	other	manufacturer’s	cable?
Model	number:																								Length:														inch/m
Distribution amplifier
Model	number:
Switcher
Model	number:
Adapter
Model	number:
ProjectorPC
DVD player
Installation environment
Screen	size:	 	 	 inch
Screen	type:	  White matte   
 Beads  
 Polarization
  Wide angle 
  	High	contrast
	Throw	distance:	 	 feet /inch/m
	Orientation:	 Ceiling mount   
	Desk top
Power	outlet	connection:
 Connected directly to wall outlet
 Connected  to  power  cord  ex tender  or  other  (the 
number	of	connected	equipment______________)
 Connected to a power cord reel or other (the num-
ber	of	connected	equipment______________)
Computer
Manufacturer:
Model	number:
Notebook	PC		/	Desk top	
Native	resolution:
Refresh	rate:
Video	adapter:
Other:
Video equipment VCR, DVD player, Video camera, Video game or other
Manufacturer:
Model	number: 
						

							94
8. Appendix
➑ TravelCare Guide
TravelCare - a service for international travelers
This  product  is  eligible  for  “TravelCare”,  NEC’s  unique  international 
warranty.
Please  note  that  TravelCare  coverage  differs  in  part  from  coverage 
under the warranty included with the product.
Services offered with TravelCare
This  warranty  allows  customers  to  receive  service  on  their  product  at 
the  NEC  and  NEC-designated  service  stations  in  the  countries  listed 
herein  when  temporarily  traveling  internationally  for  business  or  plea -
sure.
For details on services offered by the different service stations, please 
refer to the “List of TravelCare Outlets” below.
1 Repair services The product will be repaired and delivered within 10 business days, 
not including shipping time.
During  the  term  of  warranty,  the  cost  of  maintenance  parts,  labor 
costs for repairs and shipping costs within the service station’s cov -
erage area are covered by the warranty.
2 Replacement product rental service If  the  customer  desires,  he  or  she  can  rent  a  replacement  product 
while the original product is being repaired.
Fee: 	US$200	for	12	daysThis  fee  must  be  paid  at  the  local  service  station  in  cash  or  credit 
card. 
The	 US$200	 rental	fee	is	non-refundable	 even	if	the	 customer	 rents	it	less	than	12	days	before	returning.The replacement product will be delivered within 3 business days.If	the	 customer	 did	not	 return	 the	replacement	 product	within	12	days, the customer will be charged the price of the unit.
If  the  customer  returned  the  replacement  product  in  a  faulty  or 
damaged condition, the repair cost will be charged to the customer.
Note  that  this  service  is  not  offered  in  all  countries  and  regions. 
Please refer to the “List of TravelCare Outlets”.
In  addition,  this  replacement  product  rental  service  is  not  offered 
after the product’s warranty has expired.
Term of warranty
1
a.  Upon  presentation  of  the  warranty  or  receipt  received  upon purchase:
  Valid for the term indicated on the warranty or the normal term of warranty for the country of purchase.
b.  When only the product is brought in:
  Valid  for  a  period  of  within  14  months  of  the  date  of  manufac-
ture indicated by the serial number attached to the product.
2	 When	a	product	whose	term	of	warranty	is	expired	is	brought	in:
  Repairs  will  be  offered  for  a  fee.  In  this  case  the  customer  is  not eligible for the replacement product rental service.
3 In the following cases, repairs may be charged, even if the product’s warranty is still in effect:
1)  If  the  term  of  warranty,  model  name,  serial  number  and  name of  the  store  of  purchase  are  not  indicated  on  the  warranty  or 
have been altered.
2) Problems  or  damage  caused  by  dropping  or  shocks  during shipment  or  movement  by  the  customer  or  by  improper  han-
dling by the customers.
3) Problems or damage caused by improper usage or unwarrant-
able alterations or repairs by the customer.
4)  Problems  or  damage  caused  by  fire,  salt  damage,  gas  dam-
age, earthquakes, lightning damage, storm or flood damage or 
other  natural  disasters  or  such  external  factors  as  dust,  ciga -
rette smoke, abnormal voltage, etc.
5)  Problems or damage caused by use in hot or humid places, in vehicles, boats or ships, etc.6) Problems  or  damage  caused  by  expendable  supplies  or  de-
vices connected to the product other than those designated by 
NEC.
7)  Problems  caused  by  natural  consumption,  wear  or  deteriora-
tion of parts under normal usage conditions.
8)  Problems or damage to lamps and other expendable supplies, included parts or optional parts.9) Other  conditions  stipulated  in  the  warranty  included  with  the product also apply.
NOTE:  The  product  can  be  used  overseas  with  voltages  of  100  to  120V  and 
200 to 240V by using a power cable suited for the standards and power source 
voltage of the country in which the product is being used.
List of TravelCare Outlets
This	list	applies	as	of	December	1,	2009.For the most up-to-date information, please refer to the websites of 
the service stations in the various countries on the List of TravelCare 
Outlets or to the NEC website at http://www.nec-display.com/global/
index.html
In Europe
NEC Europe Ltd. / European Technical Centre
Address:	 Unit	G,	Stafford	Park	12,	 Telford	TF3	3BJ,	U.K.Telephone:	 +44	1952	237000Fax	Line:	 +44	1952	237006Email Address:  [email protected] Address:  http://www.neceur.com
(Regions Covered)
EU:	 Austria*,	Belgium*,	Bulgaria*,	Czech	Republic*,	Cyprus*,	Denmark*, Estonia*, Finland*, France*, Germany*, 
Greece*, Hungary*, Ireland*, Italy*, Latvia*, Lithuania*, 
Luxembourg*, Malta*, The Netherlands*, Poland*, Portu-
gal*, Romania*, Slovakia*, Slovenia*, Spain*, Sweden* 
and the United Kingdom*
EEA:  Norway*, Iceland and Liechtenstein
In North America
NEC Display Solutions of America, Inc.
Address:   500 Park Boulevard, Suite 1100 Itasca, Illinois 60143, U.S.A.Telephone:	 +1	800	836	0655Fax	Line:	 +1	800	356	2415Email Address:  [email protected] Address:  http://www.necdisplay.com/
(Regions Covered)
U.S.A. *, Canada*
In Oceania
AWA Limited.
Address:   151 Arthur Street	 Homebush	West	NSW	2140	AustraliaCustomer Call Centre
Telephone:	 0297647777
Fax	Line:	 1300772688Email Address:  [email protected]
For Travel Care service, while customer is in Australia, the cus -
tomer will contact AWA on 1300366144, select Option 4. If you 
want to book warranty service by email customer goes to: 
[email protected].
(Regions Covered)
Australia
Visual Group Ltd.
Address:	 28	 Walls	Road	Penrose	 Auckland	 New	ZealandTelephone:	 095250740Fax Line:   095809607Email	Address:	 [email protected]
(Regions Covered)New	Zealand
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered. 
						

							95
8. Appendix
NEC Corporation of Malaysia Sdn. Bhd.Address:	 33rd	Floor,	Menara	TA	One,	22,	Jalan	P.	Ram-lee,	50250	Kuala	Lumpur,	MalaysiaTelephone:	 +6	03	2178	3600	(ISDN)Fax	Line:	 +6	03	2178	3789Email Address: [email protected] Address:  http://www.necmalaysia.com.my/home.html
(Regions Covered)
Malaysia
Hyosung ITX Co., Ltd.
Address:	 1st	Fl.,	Ire	B/D. 	#2,	4Ga,	Yangpyeng-Dong,	Youngdeungpo-Gu, Seoul, Korea 150-967Telephone:	 +82	2	2163	4193Fax	Line:	 +82	2	2163	4196Email Address:  [email protected]
(Regions Covered)
South Korea
Lenso Communication Co., Ltd.
Address:	 292	Lenso	House	4,	1st	Floor,	Srinakarin	Road,	Huamark,	Bangkapi,	Bangkok	10240,	ThailandTelephone:	 +66	2	375	2425Fax	Line:	 +66	2	375	2434Email Address:  [email protected] Address:  http://www.lensocom.com/
(Regions Covered)
Thailand
e-flex L.L.C. 
Address:   Al Suwaidi Road, Rashidiya 43500 Dubai  
United Arab Emirates
Telephone:	 +971	4	2861533Fax	Line:	 +971	4	2861544Email Address:  [email protected]
(Regions Covered)
United Arab Emirates
Samir Photographic Supplies
Address:	 P.O.Box	599,	Jeddah	21421,	Saudi	ArabiaTelephone:	 +966	2	6828219Fax	Line:	 +966	2	6830820Email Address:  [email protected]
(Regions Covered)
Saudi Arabia
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered.
In Asia and Middle East
NEC Display Solutions, Ltd.
Address:
  686-1, Nishioi, Oi-Machi, Ashigarakami-Gun, Kanagawa	258-0017,	JapanTelephone:	 +81	465	85	2369Fax	Line:	 +81	465	85	2393Email Address:  [email protected] Address:  http://www.nec-display.com/global/index.htm l
(Regions Covered)
Japan*
NEC Solutions (China) Co.,Ltd.
Address:   Rm 1903, Shining Building, 35 Xueyuan Rd,  Haidian District Beijing 100083, P.R.C.Telephone:	 +8610	82317788Fax	Line:	 +8610	82331722Email Address: [email protected]  [email protected] Address: http://www.necsl.com.cn
(Regions Covered)
China
NEC Hong Kong Ltd.
Address:	 25/F.,	 The	Metropolis	Tower,	10	Metropolis	Drive, Hunghom, Kowloon, Hong KongTelephone:	 +852	2369	0335Fax	Line:	 +852	2795	6618Email Address: [email protected]  [email protected] Address: http://www.nec.com.hk
(Regions Covered)
Hong Kong
NEC Taiwan Ltd.
Address:	 7F,	No.167,	SEC.2,	Nan	King	East	Road,	Taipei, Taiwan, R.O.C.Telephone:	 +886	2	8500	1700Fax	Line:	 +886	2	8500	1420Email Address:  [email protected] Address:  http://www.nec.com.tw
(Regions Covered)
Taiwan
NEC Asia Pte.Ltd.
Address:	 401	Commonwealth	Drive,	#07-02,	Haw	Par	Technocentre, Singapore 149598Telephone:	 +65	6	273	8333Fax	Line:	 +65	6	274	2226Email Address:  [email protected] Address:  http://www.nec.com.sg/
(Regions Covered)
Singapore 
						

							96
8. Appendix
TO: NEC or NEC’s Authorized Service Station:  FM: 
 (Company & Name with signature) 
Dear Sir (s), 
I  would  like  to  apply  your TravelCare  Service  Program  based  on  attached  registration  and  qualification  sheet  and  agree  with 
your  following  conditions,  and  also  the  Service  fee  will  be  charged  to  my  credit  card  account,  if  I  don’t  return  the  Loan  units 
within the specified period. I also confirm following information is correct.     Regards.
 
application sheet for  travelCare service Program
P-1/    , 
Country, 
product purchased :
User’s Company Name :
User’s Company Address : 
Phone No., Fax No. :
User’s Name :
User’s Address :
Phone No., Fax No. :
Local Contact office :
Local Contact office Address :
Phone No., Fax No. :
User’s Model Name :
Date of Purchase :
Serial No. on cabinet :
Problem of units per User :
Required	Service	:	 (1)	Repair	and	Return	 (2)	Loan	unit	
Requested period of Loan unit :
Payment	method	:	(1)	Credit	Card	 	 (2)	Travelers	Cheque	 (3)	Cash
In Case of Credit Card : 
Card No. w/Valid Date :
Date:      /       /       , 
						

							97
8. Appendix
5. Loan Service Charges and Conditions:
Upon  acceptance  of  this  NEC  Projector,  Customer  agrees  to  assume 
liability for this loan unit.
The	current	 cost	of	use	 of	this	 loan	 unit	is	$200.00	 USD	for	12	calen-
dar days.
If	 Customer	 does	not	return	 the	unit	 within	 the	12	calendar	 days,	Cus-
tomer will be charged the next highest cost up to and including the full 
list  price  to  Credit  Cards,  which  price  will  be  informed  by  NEC  Autho -
rized	Service	 Stations. 	Please	 see	the	attached	 listing	of	contacts	 for	each country to arrange for pickup of the loan unit. If  you  return  to  their  country  of  origin  with  the  loan  unit,  you  will  be 
charged additional freight to return the unit to the loaning country.
Thank you for your understanding of this program.
Condition of your TravelCare Service Program
Enduser  is  requested  to  understand  following  condition  of TravelCare 
Service  Program  and  complete  the  necessary  information  on  the  ap -
plication sheet.
1. Service Options:
There  are  3  types  of  “Service”  available.  Enduser  has  to  understand 
following condition and is required to fill in the Application Sheet. 
1)  Repair and Return:
 The  ’Faulty  unit’  is  sent  or  collected  from  the  customer.  It  is  re-
paired  and  retur ned  within  10  days  to  the  customer,  excluding 
transport time. 
  There  may  have  a  case,  repair  and  return  can’t  be  done  by  NEC Authorized 	Service	 Station,	 because	 of	shortage	 of	spare	 parts	due	to same model is not sold in the territory.
2)	Repair	 and	Return	 with	Loan: 	(This	 service	 is	limited	 to	some	 Ser-
vice Stations)
  This  service  is  offered  to  the  Enduser,  who  cannot  wait  until  their unit is repaired.
	 The	 customer	 can	borrow	 a	unit	 for	$200	 up	to	12	 days. 	Customer	then	 sends	 in	inoperable	 unit	to	nearest	 NEC	Authorized	 Service	Station  for  service.  In  order  to  prevent  collection  problem,  Enduser 
is required to fill in Application Sheet. 
 Enduser needs to confirm the availability of the Service to NEC Au-thorized	Service	Stations.
3) Loan Only:
	 For	 this	service,	 NEC	Authorized	 Service	Station	supplies	 the	cus-tomer	 with	a	loan	 unit	for	US$200	 up	to	12	 days. 	Customer	 keeps	the  inoperable  unit  and  when  customer  returns  home,  customer 
arranges to have the projector serviced in the home country.
2. Warranty Exclusions:
This program does not apply if the Projector’s serial number has been 
defaced, modified or removed. 
If,	 in	the	 judgement	 of	NEC	 Authorized	 Service	Station	or	its	 agent	 the	defects or failures result from any cause other than fair wear and tear 
or NEC neglect, or fault including the following without limitation:
1) Accidents,  transpor tation,  neglect,  misuse,  abuse,  water,  dust, smoke or default of or by the Customer its employees or agents or 
any third party;
2)	Failure	 or	fluctuation	 of	electrical	 power,	electrical	 circuitry,	air	con-
ditioning,  humidity  control  or  other  environmental  conditions  such 
as use it in smoking area; 
3)  Any fault in the attachments or associated products or components (whether  or  not  supplied  by  NEC  or  its  agents  which  do  not  form 
part of the Product covered by this warranty);
4) Any act of God, fire, flood, war, act of violence or any similar occur-
rence;
5)	Any	 attempt	 by	any	 person	 other	than	any	person	 authorized	 by	NEC to adjust, modify, repair, install or service the product.
6) Any Cross-border charges such as, duty, insurance, tax etc.
3. Charges for Warranty Exclusions and Out of Warranty Case:
In  case  faulty  unit  is  under  warranty  exclusions  case  or  under  Out  of 
Warranty	 period,	NEC	Authorized	 Service	Station	will	Inform	 estima-
tion of actual service cost to the Enduser with reason.
4. Dead on Arrival (DOA): 
Enduser  must  take  this  issue  up  with  their  original  supplier  in  the 
country of purchase.
NEC	 Authorized	 Service	Station	will	repair	 the	DOA	 unit	as	a	War-
ranty repair, but will not exchange DOA unit with new units. 
  
						

							©	NEC	Display	Solutions,	Ltd.	2009	7N951461