NEC Np1200 Lcd Projector Users Manual

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8. Appendix
9 TravelCare Guide
TravelCare - a service for international travelers
This	product	 is	eligible	 for	“TravelCare”,	 NEC’s	unique	 international	warranty.Please	 note	that	TravelCare	 coverage	differs	in	part	 from	 coverage	under	the	warranty	included	with	the	product.
Services offered with TravelCare
This	warranty	 allows	customers	 to	receive	 service	on	their	 product	 at	the	NEC	 and	NEC-designated	 service	stations	 in	the	 countries	 listed	herein	when	temporarily	 traveling	internationally	 for	business	 or	plea-sure.For	 details	 on	services	 offered	by	the	 different	 service	stations,	 please	refer	to	the	 “List	of	TravelCare	Outlets” 	below.
1 Repair servicesThe	product	 will	be	repaired	 and	delivered	 within	10	business	 days,	not	including	shipping	time.During	the	term	 of	warranty,	 the	cost	 of	maintenance	 parts,	labor	costs	for	repairs	 and	shipping	 costs	within	 the	service	 station’s	 cov-erage	area	are	covered	by	the	warranty.
2 Replacement product rental serviceIf	the	 customer	 desires,	he	or	she	 can	rent	 a	replacement	 product	while	the	original	product	is	being	repaired.Fee:	US$200	for	12	daysThis	 fee	must	 be	paid	 at	the	 local	 service	 station	in	cash	 or	credit	card. The	 US$200	 rental	fee	is	non-refundable	 even	if	the	 customer	 rents	it	less	than	12	days	before	returning.The	replacement	product	will	be	delivered	within	3	business	days.If	the	 customer	 did	not	 return	 the	replacement	 product	within	12	days,	the	customer	will	be	charged	the	price	of	the	unit.If	the	 customer	 returned	the	replacement	 product	in	a	faulty	 or	damaged	condition,	the	repair	cost	will	be	charged	to	the	customer.Note	that	this	service	 is	not	 offered	 in	all	 countries	 and	regions. 	Please	refer	to	the	 “List	of	TravelCare	Outlets”.In	addition,	 this	replacement	 product	rental	service	 is	not	 offered	after	the	product’s	warranty	has	expired.
Term of warranty
1
a.	 Upon	 presentation	 of	the	 warranty	 or	receipt	 received	 upon	purchase:
	 Valid	for	the	 term	 indicated	 on	the	 warranty	 or	the	 normal	 term	of	warranty	for	the	country	of	purchase.
b.	 When	only	the	product	is	brought	in:
	 Valid	 for	a	period	 of	within	 14	months	 of	the	 date	 of	manufac-ture	indicated	by	the	serial	number	attached	to	the	product.
2	 When	a	product	whose	term	of	warranty	is	expired	is	brought	in:
	 Repairs	 will	be	offered	 for	a	fee. 	In	 this	 case	 the	customer	 is	not	eligible	for	the	replacement	product	rental	service.
3	 In	 the	following	 cases,	repairs	 may	be	charged,	 even	if	the	 product’s	warranty	is	still	in	effect:
1)	 If	 the	term	 of	warranty,	 model	name,	 serial	number	 and	name	of	the	 store	 of	purchase	 are	not	indicated	 on	the	 warranty	 or	have	been	altered.
2)	 Problems	 or	damage	 caused	by	dropping	 or	shocks	 during	shipment	 or	movement	 by	the	 customer	 or	by	 improper	 han-dling	by	the	customers.
3)	 Problems	 or	damage	 caused	by	improper	 usage	or	unwarrant-able	alterations	or	repairs	by	the	customer.
4)	 Problems	 or	damage	 caused	by	fire,	 salt	damage,	 gas	dam-age,	 earthquakes,	 lightning	damage,	 storm	or	flood	 damage	 or	other	natural	 disasters	 or	such	 external	 factors	as	dust,	 ciga-rette	smoke,	abnormal	voltage,	etc.
5)	 Problems	 or	damage	 caused	by	use	 in	hot	 or	humid	 places,	 in	vehicles,	boats	or	ships,	etc.
6)	 Problems	 or	damage	 caused	by	expendable	 supplies	or	de-vices	 connected	 to	the	 product	 other	than	those	 designated	 by	NEC.
7)	 Problems	 caused	by	natural	 consumption,	 wear	or	deteriora-tion	of	parts	under	normal	usage	conditions.
8)	 Problems	 or	damage	 to	lamps	 and	other	 expendable	 supplies,	included	parts	or	optional	parts.
9)	 Other	conditions	 stipulated	in	the	 warranty	 included	with	the	product	also	apply.
NOTE: The  product  can  be  used  overseas  with  voltages  indicated  in  the  rat-ing  label  on  the  product  by  using  a  power  cable  suited  for  the  standards  and power source voltage of the country in which the product is being used.
List of TravelCare Outlets
This	list	applies	as	of	July	1,	2009.For	the	most	up-to-date	information,	please	refer	to	the	websites	of	the	service	stations	in	the	various	countries	on	the	List	of	 TravelCare	Outlets	or	to	the	NEC	website	at	http://www.nec-display.com/global/index.html
In EuropeNEC	Europe	Ltd.	/	European	Technical	CentreAddress:	 Unit	G,	Stafford	Park	12,	 Telford	TF3	3BJ,	U.K.Telephone:	 +44	1952	237000Fax	Line:	 +44	1952	237006Email	Address:	 [email protected]	Address:	http://www.neceur.com
(Regions	Covered)EU:	 Austria*,	Belgium*,	Bulgaria*,	Czech	Republic*,	Cyprus*,	Denmark*,	Estonia*,	Finland*,	France*,	Germany*,	Greece*,	Hungary*,	Ireland*,	Italy*,	Latvia*,	Lithuania*,	Luxembourg*,	Malta*,	 The	Netherlands*,	Poland*,	Portu-gal*,	Romania*,	Slovakia*,	Slovenia*,	Spain*,	Sweden*	and	the	United	Kingdom*EEA:	 Norway*,	Iceland	and	Liechtenstein
In North AmericaNEC	Display	Solutions	of	America,	Inc.Address:	 500	Park	Boulevard,	Suite	1100	Itasca,	Illinois	60143,	U.S.A.Telephone:	 +1	800	836	0655Fax	Line:	 +1	800	356	2415Email	Address:	 [email protected]	Address:	http://www.necdisplay.com/
(Regions	Covered)U.S.A.	*,	Canada*
In OceaniaAWA	Limited.Address:	 151	Arthur	Street	 Homebush	West	NSW	2140	AustraliaCustomer	Call	CentreTelephone:	 0297647777Fax	Line:	 1300772688Email	Address:	 [email protected]
For	Travel	Care	service,	while	customer	is	in	Australia,	the	cus-tomer	will	contact	AWA	on	1300366144,	select	Option	4. 	If	you	want	to	book	warranty	service	by	email	customer	goes	to: 	[email protected].
(Regions	Covered)Australia
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered. 
						

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8. Appendix
NEC	Corporation	of	Malaysia	Sdn.	Bhd.Address:	 33rd	Floor,	Menara	 TA	One,	22,	Jalan	P.	Ram-lee,	50250	Kuala	Lumpur,	MalaysiaTelephone:	 +6	03	2178	3600	(ISDN)Fax	Line:	 +6	03	2178	3789Email	Address:	 [email protected]	Address:	http://www.necarecenter.com
(Regions	Covered)Malaysia
Hyosung	ITX	Co.,	Ltd.Address:	 1st	Fl.,	Ire	B/D. 	#2,	4Ga,	Yangpyeng-Dong,	Youngdeungpo-Gu,	Seoul,	Korea	150-967Telephone:	 +82	2	2163	4193Fax	Line:	 +82	2	2163	4196Email	Address:	 [email protected]
(Regions	Covered)South	Korea
Lenso	Communication	Co.,	Ltd.Address:	 292	Lenso	House	4,	1st	Floor,	Srinakarin	Road,	Huamark,	Bangkapi,	Bangkok	10240,	ThailandTelephone:	 +66	2	375	2425Fax	Line:	 +66	2	375	2434Email	Address:	 [email protected]	Address:	http://www.lensocom.com/
(Regions	Covered)Thailand
e-flex	L.L.C. 	Address:	 Al	Suwaidi	Road,	Rashidiya	43500	Dubai	 United	Arab	EmiratesTelephone:	 +971	4	2861533Fax	Line:	 +971	4	2861544Email	Address:	 [email protected]
(Regions	Covered)United	Arab	Emirates
Samir	Photographic	SuppliesAddress:	 P.O.Box	599,	Jeddah	21421,	Saudi	ArabiaTelephone:	 +966	2	6828219Fax	Line:	 +966	2	6830820Email	Address:	 [email protected]
(Regions	Covered)Saudi	Arabia
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered.
Visual	Group	Ltd.Address:	 28	 Walls	Road	Penrose	 Auckland	 New	ZealandTelephone:	 095250740Fax	Line:	 095809607Email	Address:	 [email protected]
(Regions	Covered)New	Zealand
In Asia and Middle EastNEC	Display	Solutions,	Ltd.Address:	 686-1,	Nishioi,	Oi-Machi,	Ashigarakami-Gun,	Kanagawa	258-0017,	JapanTelephone:	 +81	465	85	2369Fax	Line:	 +81	465	85	2393Email	Address:	 [email protected]	Address:	http://www.nec-pj.com
(Regions	Covered)Japan*
NEC	Solutions	(China)	Co.,Ltd.Address:	 Rm	1903,	Shining	Building,	35	Xueyuan	Rd,	 Haidian	District	Beijing	100083,	P.R.C.Telephone:	 +8610	82317788Fax	Line:	 +8610	82331722Email	Address:	 [email protected]	[email protected]	Address:	http://www.necsl.com.cn
(Regions	Covered)China
NEC	Hong	Kong	Ltd.Address:	 25/F.,	 The	Metropolis	Tower,	10	Metropolis	Drive,	Hunghom,	Kowloon,	Hong	KongTelephone:	 +852	2369	0335Fax	Line:	 +852	2795	6618Email	Address:	 [email protected]	 [email protected]	Address:	http://www.nec.com.hk
(Regions	Covered)Hong	Kong
NEC	Taiwan	Ltd.Address:	 7F,	No.167,	SEC.2,	Nan	King	East	Road,	Taipei,	 Taiwan,	R.O.C.Telephone:	 +886	2	8500	1700Fax	Line:	 +886	2	8500	1420Email	Address:	 [email protected]	Address:	http://www.nec.com.tw
(Regions	Covered)Taiwan
NEC	Asia	Pte.Ltd.Address:	 401	Commonwealth	Drive,	#07-02,	Haw	Par	Technocentre,	Singapore	149598Telephone:	 +65	6	273	8333Fax	Line:	 +65	6	274	2226Email	Address:	 [email protected]	Address:	http://www.nec.com.sg/home.php
(Regions	Covered)Singapore 
						

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8. Appendix
TO:	NEC	or	NEC’s	Authorized	Service	Station:	FM: 
	 (Company	&	Name	with	signature)	
Dear	Sir	(s),	
I	would	 like	to	apply	 your	TravelCare	 Service	Program	 based	on	attached	 registration	 and	qualification	 sheet	and	agree	 with	
your	following	 conditions,	 and	also	 the	Service	 fee	will	 be	charged	 to	my	 credit	 card	account,	 if	I	don’t	 return	 the	Loan	 units	
within	the	specified	period. 	I	also	confirm	following	information	is	correct. 					Regards. 
Application Sheet for TravelCare Service Program
P-1/				,	
Country,	
product	purchased	:
User’s	Company	Name	:
User’s	Company	Address	:	
Phone	No.,	Fax	No.	:
User’s	Name	:
User’s	Address	:
Phone	No.,	Fax	No.	:
Local	Contact	office	:
Local	Contact	office	Address	:
Phone	No.,	Fax	No.	:
User’s	Model	Name	:
Date	of	Purchase	:
Serial	No.	on	cabinet	:
Problem	of	units	per	User	:
Required	Service	:	 (1)	Repair	and	Return	 (2)	Loan	unit	
Requested	period	of	Loan	unit	:
Payment	method	:	(1)	Credit	Card	 	 (2)	Travelers	Cheque	 (3)	Cash
In	Case	of	Credit	Card	:	
Card	No.	w/Valid	Date	:
Date:						/							/							, 
						

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8. Appendix
5.	Loan	Service	Charges	and	Conditions:Upon	 acceptance	 of	this	 NEC	 Projector,	 Customer	 agrees	to	assume	liability	for	this	loan	unit.
The	 current	 cost	of	use	 of	this	 loan	 unit	is	$200.00	 USD	for	12	calen-dar	days.If	Customer	 does	not	return	 the	unit	 within	 the	12	calendar	 days,	Cus-tomer	 will	be	charged	 the	next	 highest	 cost	up	to	and	 including	 the	full	list	price	 to	Credit	 Cards,	 which	price	will	be	informed	 by	NEC	 Autho-rized	 Service	 Stations. 	Please	 see	the	attached	 listing	of	contacts	 for	each	country	to	arrange	for	pickup	of	the	loan	unit.
If	you	 return	 to	their	 country	 of	origin	 with	the	loan	 unit,	you	will	be	charged	additional	freight	to	return	the	unit	to	the	loaning	country.
Thank	you	for	your	understanding	of	this	program.
Condition of your TravelCare Service Program
Enduser	 is	requested	 to	understand	 following	condition	 of	TravelCare	Service	 Program	 and	complete	 the	necessary	 information	 on	the	 ap-plication	sheet.
1. Service Options:There	 are	3	types	 of	“Service” 	available. 	Enduser	 has	to	understand	following	condition	and	is	required	to	fill	in	the	Application	Sheet. 	
1)	Repair	and	Return:
	 The	’Faulty	 unit’	is	 sent	 or	collected	 from	the	customer. 	It	 is	 re-paired	 and	retur ned	 within	10	days	 to	the	 customer,	 excluding	transport	time. 	
	 There	may	have	 a	case,	 repair	 and	return	 can’t	be	done	 by	NEC	Authorized 	Service 	Station, 	because 	of 	shortage 	of 	spare 	parts 	due	to	same	model	is	not	sold	in	the	territory.
2)	Repair	 and	Return	 with	Loan: 	(This	 service	 is	limited	 to	some	 Ser-vice	Stations)
	 This	 service	 is	offered	 to	the	 Enduser,	 who	cannot	 wait	until	 their	unit	is	repaired.
	 The	 customer	 can	borrow	 a	unit	 for	$200	 up	to	12	 days. 	Customer	then	 sends	 in	inoperable	 unit	to	nearest	 NEC	Authorized	 Service	Station	for	service. 	In	 order	 to	prevent	 collection	 problem,	Enduser	is	required	to	fill	in	Application	Sheet. 	
	 Enduser	needs	to	confirm	 the	availability	 of	the	 Service	 to	NEC	 Au-thorized	Service	Stations.
3)	Loan	Only:
	 For	 this	service,	 NEC	Authorized	 Service	Station	supplies	 the	cus-tomer	 with	a	loan	 unit	for	US$200	 up	to	12	 days. 	Customer	 keeps	the	inoperable	 unit	and	 when	 customer	 returns	home,	customer	arranges	to	have	the	projector	serviced	in	the	home	country.
2. Warranty Exclusions:This	program	 does	not	apply	 if	the	 Projector’s	 serial	number	 has	been	defaced,	modified	or	removed. 	If,	in	the	 judgement	 of	NEC	 Authorized	 Service	Station	or	its	 agent	 the	defects	 or	failures	 result	from	any	cause	 other	than	fair	wear	 and	tear	or	NEC	neglect,	or	fault	including	the	following	without	limitation:
1)	Accidents,	 transpor tation,	 neglect,	misuse,	abuse,	water,	dust,	smoke	 or	default	 of	or	 by	 the	 Customer	 its	employees	 or	agents	 or	any	third	party;
2)	Failure	 or	fluctuation	 of	electrical	 power,	electrical	 circuitry,	air	con-ditioning,	 humidity	control	or	other	 environmental	 conditions	such	as	use	it	in	smoking	area; 	
3)	Any	fault	in	the	 attachments	 or	associated	 products	or	components	(whether	 or	not	 supplied	 by	NEC	 or	its	 agents	 which	do	not	 form	part	of	the	Product	covered	by	this	warranty);
4)	Any	 act	of	God,	 fire,	flood,	 war,	act	of	violence	 or	any	 similar	 occur-rence;
5)	Any	 attempt	 by	any	 person	 other	than	any	person	 authorized	 by	NEC	to	adjust,	modify,	repair,	install	or	service	the	product.
6)	Any	Cross-border	charges	such	as,	duty,	insurance,	tax	etc.
3.	Charges	for	 Warranty	Exclusions	and	Out	of	 Warranty	Case:In	case	 faulty	 unit	is	under	 warranty	 exclusions	 case	or	under	 Out	of	Warranty	 period,	NEC	Authorized	 Service	Station	will	Inform	 estima-tion	of	actual	service	cost	to	the	Enduser	with	reason.
4.	Dead	on	Arrival	(DOA): 	Enduser	must	take	this	issue	 up	with	 their	 original	 supplier	 in	the	country	of	purchase.NEC	 Authorized	 Service	Station	will	repair	 the	DOA	 unit	as	a	War-ranty	repair,	but	will	not	exchange	DOA	unit	with	new	units. 	 
						

							©	NEC	Display	Solutions,	Ltd.	2009	 7N951381