NEC Neax 2000 Ivs Callcenterworx Acd Features And Specifications

							CallCenter
WorX 127
ACD Features and Specifications
INDEX
priority 
............................................. 33, 88
remove from ...........................................30
split .......................................................89
suspended in ...........................................89
UCD ......................................................31
queue depth ................................ 7, 25, 40, 90, 99
tally-oh code ................................. 104, 107
queue depth display ...........................................44
queue percentage ..............................................89
R
R.I.P. ..............................................................62
ready mode .....................................19, 33, 34, 55
forced ..................................................106
recover call, see call recover
release call 
.......................................................93
S
shift duration ............................................ 62, 104
silent monitor, see monitor - silent
skip percent 
.....................................................29
split
attribute 
..................................................74
call forward ..................... 11, 16, 27, 29, 35
change with tally-oh code ........................106
definition ................................................95
do not disturb ..........................................47
name display ...........................................99
primary ..................................................35
queue .....................................................89
secondary ...............................................35
selection during logon ....................... 73, 100
transfer to ......................................... 38, 43
stranded call ...................................................101
supervisor ............................................ 71, 85, 98
T
tally codes .....................................................102
tally-oh codes 14, 44, 67, 74, 79, 99, 100, 103–104, 
...................................................... 117, 119
connection displays ..................................45
tenant ..............................................................70
three-way conference ............................. 13, 65, 68
time and date tally-oh display ............................105
time in queue ............................... 8, 37, 43, 44, 99
tally-oh code ................................. 104, 107
time of week, see week schedule
transfer
from attendant 
................................... 12, 39
priority ...................................................88
to split ............................................. 38, 87
trouble report .................................................113
trunk trouble ..................................................113U
UCD queue ..................................................... 31
unlock position .............................................. 106
V
version ......................................................... 109
volume control ........................................114, 115
W
week schedule .................................... 35, 81, 112
work mode ......................................... 41, 61, 116
after call ................................................ 19
after logon ............................................. 20
automatic ........................................17, 117
forced ................................................. 106
pending ................................................. 19
restricted ............................................. 117
total time ........................................62, 104
work timeout .............................. 19, 55, 116, 119
tally-oh disable ..................................... 105
working agent - tally-oh code .................... 105, 107
Z
zip tone ............................................. 15, 64, 120 
						

							128CallCenter
WorX 
ACD Features and Specifications
INDEX