NEC Electra Multiline Telephone User Guide

							STATION BUSY/NO ANSWER
OPTIONS
$TOMATIC CALLBACK
ANSWER
When calling a busy multiline telephone:
b Dial Automatic Callback code Q
F Replace,handset
When both telephones are idle
originating telephone rings:
b Lift handset
F Call is placed automatically
CALLBACK REQUEST
SET
When calling a busy or unanswered
multiline telephone:
F Dial Callback Request code #
F Replace handset
ANSWER
Receive display and/or Feature
(FNC) LED message indication:
ä Lift handset
b Dial #; request originator is
automatically called
b Repeat above procedure to respond to additional messages
NOTE: Callback messages are automatically canceled once the originating \
station is called.
TONE OVERRIDE
SETANSWER
When calling a busy multiline telephone:With a call in progress:
F Dial Tone Override code 5b Receive tone override signal *
to send tone
b Press Hold
b Wait for signalled party to answerF Converse with second party
* If handsfree, a visual indication only (2) will be provided on the telephone’s display.
NOTE: An Override Tone will be sent each time “*“is pressed.
STEP CALL
When calling a busy telephone:
F Dial 2  to advance to the next station number in that 1 O’s group 
						

							STATION BUSY/NO ANSWER
OPTIONS (Continued)
VOICE OVER
ORIGINATE
When calling a busy telephone:
F Dial Voice Over code S
F Announce message
ANSWER
With a call in progress:
b Receive Voice Over
announcement
b Press Hold
F Converse with Voice Over
originator
b Press Answer key to alternate
between parties
WHISPER PAGE
With a call in progress:
b Receive Voice Over
announcement
b Press Feature (FNC)
b Dial 65
b Converse with Voice Over originator while monitoring first
call
b Press Feature (FNC)
F Dial Ss
F Converse with first caller while
monitoring Voice Over originator
NOTE:  The Whisper Page Access Code may be assigned to a  Feature Access Key orOne Touch Key.
CO/PBX DIALING OPTIONS
SAVE & REPEAT
SAVE
With an originating outside call
in progress:
b Press Feature (FNC)
F Dial 9; called number is stored
F Replace handset
REPEAT
F Lift handset
b Press Redial (LNR/SPD)
F Dial I#; call is placed 
						

							CO/PBX DIALING OPTIONS
(Continued)
STORE & REPEAT
STORE
W ith an outside call
in progress:
b Press Feature (FNC)
k Dial  7
REPEAT
b Lift handset
b Press Redial (LNR/SPD)
b Dial  #I; call is placed
b Dial number to be stored
b Press Feature (FNC)
b Complete conversation and
replace handset
NOTE:  Store & Repeat and Save & Repeat features cannot be used simultaneously
AUTOMATIC REDIAL
After originating a busy or unanswered outside call:
b Press Speaker
F Replace handset
b Press Feature (FNC)
’b Press Redial (LNR/SPD)
F Call is repeatedly dialed until answered, canceled or the
maximum number of redial attempts is reached
F Lift handset when the called party answers
NOTE 1: Press  Speaker  to cancel Automatic Redial.
NOTE 2:  System programming determines waiting time and number of redial attempts\
.
CALLER ID
ANSWERPLACING CALLER ID CALLS
Receive incoming ringing orb Press SCROLL repeatedly until
transferred outside call: desired number is displayed
F Review telephone display forb Lift handset to automatically dial
calling party’s name or number displayed number
F Answer call accordinglyb Converse
NOTE 1: Caller ID will be displayed even when station is busy or in DND mode, al\
lowing theuser to identify the incoming call.
NOTE 2:  On a system-wide basis, the last 10 calls received with Caller ID inform\
ation are
stored and are accessible with the  SCROLL key
NOTE 3: Least Cost Routing (LCR) is required to automatically dial Caller ID c\
alls,
NOTE  4:Press lit 
Line Key  to review calling party’s name or number while the call is in
progress. 
						

							CALL PICKUP SYSTEM
Upon hearing ringing at another
telephone:
F Lift handset
F Dial Call Pickup code:
D All Callsm
D CO/PBX Lines*
D Night Call Piokupss
b Converse
CALL PICKUP DIRECT
Upon hearing ringing or voice
announcement at another telephone:
F Lift handset
b Dial Call Pickup Direct code 67
b Dial station number of the
telephone to be answered
b Converse
PAGING
b Lift handset
b Dial Paging code:
InfernalExternal
D All Zones
 51DAII int. & ext.59
D Zone A52.D All Zones55
D Zone B53D Zone A35
D Zone C54D Zone B57
D Zone C58
b Page
F Wait for Meet-Me Answer or replace handset
MEET-ME ANSWER
b Lift handset
b Dial Meet-Me Answer code:
D Internal page5*
D External page5#
b Converse
BACKGROUND MUSIC
SET/CANCEL
b Press Feature (FNC)
b Dial BGM On/Off code 26
NOTE: A BGM key may be assigned in system programming to set/cancel the \
BackgroundMusic feature. 
						

							CALL FORWARD ALL CALLS (CF/A)
DO NOT DISTURB (DND)
SET
b Press Feature (FNC)
b Dial Call Forward All/DND set
code 
60
b Select operation:
D DND: Press Feature (FNC)
CANCEL
b Press Feature (FNC)
b Dial Call Forward  AIl/DND cancel
code 
Ss
b Press Feature (FNC)
D Call Forward All: Dial destination
station 
number or voice mail and press
Feature (FNC)
NOTE 1:  The Feature (FNC)  LED will flash intermittently when your telephone is in Call
Forward/DND.
NOTE  2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE  3: If 
Call Forward All and Do Not Disturb are both set, the feature set last is ac\
tivated.
NOTE 4:  A 
CFA/DND key may be assigned in system programming to set/cancel this feature.
When setting Call Forward All, a destination station must be entered. A lit LED indicates\
 thatCall ForwardAII/Do Not Disturb is set.
CALL FORWARD BUSY/
NO ANSWER (B/NA)
SET
b Press Speaker
b Dial Call Forward  B/NA set
code 
43
b Dial destination station number
or voice mail
CANCEL
b Press Speaker
b Dial Call Forward cancel
code 
44
b Press Speaker
b Press Speaker
NOTE 1:  The Feature (FNC)  LED will flash intermittently when your telephone is in Call Forward.
NOTE  2: While set, Call Forward All will override Call Forward Busy/No Answer setting.
NOTE  3: A CF 
B/NA key may be assigned in system programming to set/cancel this feature.
When setting Call Forward Busy/No Answer, a destination station must be \
entered. A lit LED
indicates that CF 
B/NA is set.
CALL FORWARD DESTINATION
l ~~*~ee~~ee~~~~*~e~~a*eeeeeaee~~amaae~~
FROM DESTINATION STATION
SETCANCEL
b Press Speakerb Press Speaker
b Dial Call Forward All Destinationb Dial Call Forward All Destination
set code  
47cancel code  48
b Dial your station numberb Dial your station number
b Dial destination station number or
voice mail
b Press Speaker
b Press Speaker 
						

							CUSTOMIZED MESSAGE
From a display telephone:
b Press Feature (FNC)
b Dial Customized Message code 73
b Dial 5 to scroll through messages
b Dial  # to select message
b Dial return date and time if required (Month/Day, Hour/Minute, using
4-digit, 
24-hour clock)
b Press Feature (FNC)
NOTE:  When your telephone  is set for  Do Not Disturb,  other display telephones will receive
your message upon calling your station.
STATION OUTGOING LOCKOUT
CHANGING LOCKOUT CODE
b Press Speaker
b Dial Lockout Change access code  _
b Dial current Lockout code
b Dial new Lockout code
b Press Speaker
NOTE I: By default, Lockout code is set at 0000000000 (10 zeros).
NOTE 2:  When Lockout code is set for the first time, station is automatically re\
stricted.
NOTE  3: Lockout code may be a maximum of 10 digits.
If the new Lockout code is less than 10
digits, press the  Speaker to enter.
NOTE  4: When set, Station Outgoing Lockout restricts 
a// outgoing calls.
SET/CANCEL STATION OUTGOING LOCKOUT
b Press Speaker
b Dial Station Lockout
D Set codeD Cancel code1
b Dial Lockout code
b Press Speaker 
						

							ACCOUNT CODE ENTRY
With an outside call in progress:With an outside call on hold:
b Press Feature (FNC)b Dial Account Code Entry Code -
b Dial 66b Dial Account Code (16 digits maximum)
b Dial Account Code (16 digits maximum)b Retrieve held call
b Press Feature (FNC)
NOTE 1: The outside party will not hear digits being dialed.
NOTE 2:  The Account Code Entry Code may be assigned to a.  Feature Access Key or
One Touch Key.
ACCOUNT CODE FORCED/VERIFIED
To place an outside call:
b Lift handset
b Dial Forced Account access code
b Dial Forced Account Code(up to 13 digits)
b Dial trunk access code i e 9 and outside numberL
NOTE:When calling from a station that is assigned the  Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialed Account \
Code is verified.
DISA PASSWORD
SETTING YOUR DISA PASSWORD
b Lift handset
b Dial DISA Password set access code ~
b Dial your DISA ID code ~
b Dial your current DISA password ~
Default 0000000000 (10 zeros)
b Dial your new DISA password j
b Replace handset
NOTE 1:  Password may be a maximum of 10 digits.If the new password is less than 10 digits,replace the handset to enter.
NOTE 2: It is recommended that your DISA password be 10 digits and be changed frequently to
prevent unauthorized use. 
						

							ACD/UCD
l eeeeee*eeeee*eeeeeeeeeeeeeeeeeeeeeeeee
LOG ONLOG OFF
b Press Speakerb Press Speaker
b Dial access code -b Dial access code ~
b Dial 1b Dial 2
b Press Speakerb Press Speaker
NOTE : A LOG  key may be assigned in system programming to Log On/Off from
the ACD/UCD group. A lit LED indicates that the station is logged-on.”
BREAK MODE
SETCANCEL
b Press Speakerb Press Speaker
b Dial 40F Dial 42
b Press Speakerb Press Speaker
NOTE 1:  Break Mode is only available while an agent is logged-on.
NOTE 2:  A Break  key may be assigned in system programming to set/cancel Break Mode.
A 
lit LED indicates that the station is in Break Mode.
ANSWERING CALL USING A HEADSET
b Press HEADSET to answer ’
b Converse
b Press HEADSET to hang up
VOLUME CONTROL
l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
OFF-HOOK RINGING RINGING VOLUME
VOLUMEb Press Speaker
b Lift handset
b Dial So
b Dial Off-Hook Ringing
Volume code 1
b Press V or A to set level
b Replace handset
b Dial 60
b Dial Ringing Volume code 1
b Press v or A to set level
b Press Speaker
NOTE 1:
 Press 7 or A during audible telephone activity to adjust handset or speaker vol\
ume
NOTE 2:  When the telephone is idle, 
7 or A is used to adjust display contrast. 
						

							PROGRAMMING
RESETTING Feature (FNC) LED
b Press Feature (FNC)
F Dial 99
F Press Feature (FNC)
MOTE: Resetting the  Feature (FNC)  LED will cancel Call Forward All Calls, Do Not Disturb andCallback Request settings.
STATION SPEED DIAL - DIAL ACCESS
b Press Feature (FNC)
b Press Redial (LNWSPD)
b Dial Speed Dial Memory location 80-99
F Dial trunk access code i.e. (if necessary)
F Dial telephone number to be stored
(24 digits maximum)
b Press Hold (if entering name) and
dial name of party (13 letters maximum)
b Press Feature (FNC)
NOTE 1:  Press Redial (LNR/SPD) t? insert a pause or  Recall to store a hookflash.
NOTE 2:  Refer to Character Entry Codes  when entering name of party
FEATURE ACCESS KEYS
STATION SPEED DI ALDSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS) FE
ATURE ACCESS
b Press Feature (FNC)b Press Feature (FNC)
b Press Redial (LNWSPD)b Press Redial (LNWSPD)
b Press Feature Access Keyb Press Feature Access Key
to be programmed to be programmed
F Dial 0F Dial 1 and station number to be
F Dial trunk access code i.e. (ifstored
necessary)
OR Dial feature access code to be
b Dial telephone number to be stored as indicated in the
stored (16 digits maximum)Quick Entry Guide
b Press Feature (FNC)b Press Feature (FNC)
NOTE 1: 
Press Redial (LNRKPD) to insert a pause and  Recall to inset? a hookflash.
NOTE  2: Busy Lamp Field status indication will be provided on keys programmed\
 for DSS. 
						

							ONE TOUCH KEYS
STATION SPEED DI ALDSS/BLF (STATIONS) AND
(OUTSIDE NUMBERS) FEATURE ACCESS
b Press Feature (FNC)b Press Feature (FNC)
b Press Redial (LNR/SPD)b Press Redial (LNR/SPD)
b Press One Touch Key to beb Press One Touch Key to be
programmed programmed
b Dial  Qb Dial  1 and station number to be
b Dial trunk access code i.e. (if stored
necessary)
OR Dial feature access code to be
b Dial telephone number to be stored as indicated in the
stored (16 digits maximum)
Quick Entry Guide
b Press Feature (FNC)b Press Feature (FNC)
NOTE 1:  Press Redial (LNR/SPD) to insert a pause and  Recall to insert a hookflash.
NOTE  2: Busy Lamp Field status indication will be provided on keys programmed\
 for DSS.