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Multi-Tech Systems Voice Over IP Technology Guide
Multi-Tech Systems Voice Over IP Technology Guide
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VOIP Terms bad frame interpolation interpolates lost/corrupted packets by using the previously received voice frames. It increases voice quality by making the voice transmission more robust in bursty error environments. compression is used at anywhere from 1:1 to 12:1 ratios in VOIP applications to consume less bandwidth and leave more for data or other voice/fax communications. The voice quality may decrease with increased compression ratios. DiffServ (Differentiated Services) is a quality of service protocol that prioritizes IP voice and data traffic to help preserve voice quality even when network traffic is heavy. dynamic jitter buffer collects voice packets, stores them, and shifts them to the voice processor in evenly spaced intervals to reduce any distortion in the sound. E&M (Ear and Mouth) is the interface on a VOIP device that allows it to be connected to analog PBX trunk ports (tie lines). forward error correction increases voice quality by recovering lost or corrupted packets. FXO (foreign exchange office) is the interface on a VOIP device for connecting to an analog PBX extension. FXS (foreign exchange station) is the interface on a VOIP device for connecting directly to phones, faxes, and CO ports on PBXs or key telephone systems. H.323 is an industry-standard call setup protocol designed to standardize VOIP communications between other H.323 telephony solutions. ITU G.723, G.726/G.729 and G.711 are some of the standards developed for compression technologies. latency is the average “travel” time it takes for a packet to pass through a network. The lower the latency, the better the voice quality. PSTN is the public switched telephone network that traditionally routes voice calls from one location to another. SIP (Session Initiation Protocol) is a signaling protocol for Internet conferencing, telephony, multimedia and other types of communications over the Internet. 9
Copyright © 2002 by Multi-Tech Systems, Inc. All rights reserved. 4/02 86000461 Trademarks: MultiVOIP, Multi-Tech, and the Multi-Tech logo: Multi-Tech Systems, Inc. / All other products or technologies are the trademarks or registered trademarks of their respective holders. / Model numbers, product specifications, and prices are subject to change without notice. WORLD HEADQUARTERSTel: (763) 785-3500 (800) 328-9717 www.multitech.com MULTI-TECH SYSTEMS (FRANCE) Tel: +(33) 1-64 61 09 81MULTI-TECH SYSTEMS ( UK)Tel: +(44) 118 959 7774 Who’s Multi-Tech? Success is about communication. Multi-Tech is about making it easier. We create better ways of sharing information — remotely and over the Internet. Multi-Tech solutions set the standard for efficient and effective communication in an information-hungry age. Our products are known for their reliability, performance and flexibility. With Internet access, remote access and telephony products, Multi-Tech is creating a world where technically, everything’s possible. At Multi-Tech we’ve built our reputation on reliable products and our customer-centric approach — listening to our customers and anticipating their needs. We also continue to offer full-service technical support at no additional cost to you; a policy almost unheard of in the industry. We provide unlimited telephone technical support and 24-hour web site support. You can rest assured that assistance and support are just a phone call away. You’ll find responsive, technically savvy professionals eager to answer your questions.