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Multi-Tech Systems Voice Over IP A Primer For Resellers Instructions Manual

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.19
Multi-Tech Pre-Sales and Post-Sales Support
At  Multi-Tech,  we  believe  our  resellers  are  truly  an  extension  of  our  sales  force. Therefore,  we’ve  put 
together a Voice over IP support program to provide you with both pre-sales and post-sales support. 
Optimum Reseller Program
Our pre-sales support starts with our Optimum Reseller program. Once you sign on, you will receive a 
complete  sales  kit  on  Multi-Tech  solutions....

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.20
Warranty and Overnight Replacement Service
The  MultiVOIP  product  warranty  is  two  years.  In  addition  to  our  warranty,  we  offer  an  Overnight 
Replacement  Service  to  eliminate  concerns  of  downtime  on  the  VOIP  network*.  The  Overnight 
Replacement Service provides the following benefi ts:
•Maximizes equipment reliability
•Streamlines problem resolution
•Includes all overnight shipping charges
•One-time fee
•2-year...

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.21
VOIP Glossary of Terms
Bad  Frame  Interpolation  -  Interpolates  lost/corrupted  packets  by  using  the  previously  received  voice  frames.  It 
increases voice quality by making the voice transmission more robust in bursty error environments.
Bandwidth  -  The  transmission  capacity  of  a  communications  line.  It  is  a  factor  in  determining  the  amount  of 
information and the speed at which a medium can transmit data or...

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.22
Internet Protocol (IP) - A protocol used to route data from its source to its destination in an Internet environment. It 
is a highly distributed protocol (each machine only worries about sending data to the next step in the route).
IP address (or Internet Address) - A 32-bit address used by IP data networks to uniquely identify the location of a 
device on a network. Normally printed in dotted decimal format (e.g. 129.128.44.227).
IP...

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.
Telnet - The TCP/IP standard network virtual terminal protocol that is used for remote terminal connection service 
and that also allows a user at one site to interact with systems at other sites as if that user terminal were directly 
connected to computers at those sites.
T1  - A  high-speed  (1.544M  bps)  digital  telephone  line  with  the  equivalent  of  24  individual  64K  bps  channels  time 
division multiplexed together. A T1 can...

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Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.24
Notes 

Page 27

Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.
MultiVOIP Voice Over IP 
Confi guration Guide
Headquarters Location:
City:                                      State/Prov.:              Country:                                             No. of remote locations           
1.Confi gure Number of Ports Needed:MultiVOIP Model:
A.Total monthly long distance bill:                   (Results from Line D = # of ports)
B.% intra-offi ce communication:                   rMVP130 (1 port)
(if...

Page 28

Copyright © 2003 Multi-Tech Systems, Inc.  All rights reserved.
Branch Offi ce Location:
City:                                                      State/Prov.:                  Country:                                     
1.Confi gure Number of Ports Needed:MultiVOIP Model:
A.Total monthly long distance bill:                   (Results from Line D = # of ports)
B.% intra-offi ce communication:                   rMVP130 (1 port)
(if unknown, the rule of thumb is 30%)   rMVP210 (< 2 ports)
C.Number of...

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