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    Product Update
         
    82000280, Rev A.
            
    Oct. 11, 2002
    MVP-210/410/810
    MVP-2400/2410
    MVP-3000/3010
    CONTENTS: A. Introduction
    B. Feature Descriptions
    C. Revised “Phone/IP Starter Configuration”
         procedure for MultiVOIP Quick Start Guide
    A. Introduction -- What’s new in the MultiVOIP 4.03/6.03
    Software Release
    This product update describes release-version 4.03 of the digital MultiVOIP software and
    release-version 6.03 of the analog MultiVOIP software.  It is a supplement to the MultiVOIP
    Quick Start Guide (document # 82000251).  All features and revisions introduced in the
    4.03/6.03 software release are described fully in the User Guide that is included on the
    MultiVOIP product CD.
    This update covers only those features that you encounter when doing a quick setup of a
    voip unit, as summarized below.
    New Feature Summary
    1. Web Browser GUIAfter an IP address has been locally
    assigned to the voip, configuration,
    management, and operation can be done
    over the IP network using the web
    browser interface instead of the
    Windows GUI.
    2. SysLog Server Functionality in
    the MultiVOIP unitNew capability for event logging within
    the voip system.
    3. Supplementary Services
    Features (H.450)
    For H.323 operation only.
    Not applicable to SIP.
    Adds functionality of:
    Call Hold,
    Call Transfer,
    Call Waiting, and
    Call Name Identification
    4. Call Forwarding (H.450)
    For H.323 operation only.
    Not applicable to SIP.
    Forwarding can be general or based on
    specified condition (like a busy line or no
    answer after a specified number of
    rings).
    We offer more details on each feature in the Feature Descriptions section (Section B).
    Section C is an updated version of the “Phone/IP Starter Configuration” procedure.
    It replaces and supersedes the procedure found on pages 14 and 15 of the MultiVOIP
    Quick Start Guide (document #82000251).  Revised procedure steps are marked “NEW.” 
    						
    							MultiVOIP 4.03/6.03 Product Update Feature Descriptions
    8209xxyyPage 2
    B. Feature Descriptions
    1. Web Browser Interface
    Beginning with the 4.03/6.03 software release, you can configure and control the
    MultiVOIP unit with a graphic user interface (GUI) based on the common web browser
    platform (InternetExplorer6 or Netscape6 – or higher).
    An IP address must first be assigned locally using the Windows GUI.  Thereafter, all
    additional configuration can be done via the web GUI.
    While its appearance differs slightly, the content and organization of the web GUI is
    essentially the same as that of the Windows GUI (except for logging).
    The primary advantage of the web GUI is remote access for control and configuration.  The
    controller PC and the MultiVOIP unit itself must both be connected to the same IP network
    and their IP addresses must be known.
    Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP
    Windows GUI at any time.  However, you must log out of the web browser GUI before
    using the MultiVOIP Windows GUI.
    See steps 3 & 4 in the “Revised Phone/IP Starter Configuration” procedure (Section C). 
    						
    							MultiVOIP 4.03/6.03 Product Update Feature Descriptions
    8209xxyyPage 3
    B. Feature Descriptions (continued)
    2. SysLog Server Functions
    Beginning with the 4.03/6.03 software release, MultiTech has built SysLog Server
    functionality into the software of the MultiVOIP units.  SysLog is a de facto standard for
    logging events in network communication systems.
    The SysLog Server resides in the MultiVOIP unit itself.  To implement this functionality,
    you will need a SysLog client program (sometimes referred to as a “daemon”).  SysLog
    client programs, both paid and freeware, can be obtained from Kiwi Enterprises, among
    other firms.  See www.kiwisyslog.com.  SysLog client programs essentially give you a
    means of structuring console messages for convenience and ease of use.
    MultiTech Systems does not endorse any particular SysLog client program.  SysLog client
    programs by any qualified provider should suffice for use with MultiVOIP units.  Kiwi’s
    brief description of their SysLog program indicates the  typical scope of such programs.
    “Kiwi Syslog Daemon is a freeware Syslog Daemon for the
    Windows platform. It receives, logs, displays and forwards
    Syslog messages from hosts such as routers, switches, Unix hosts
    and any other syslog enabled device. There are many
    customisable options available.”
    See step 10 in the “Revised Phone/IP Starter Configuration” procedure (Section C). 
    						
    							MultiVOIP 4.03/6.03 Product Update Feature Descriptions
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    B. Feature Descriptions (continued)
    3. Supplementary Services (H.450 Features)
    The H.450 standard brings to voip telephony more of the premium features found in PSTN
    and PBX telephony. With the 4.03/6.03 release, MultiTech introduces four of these H.450
    features: Call Transfer, Call Hold, Call Waiting, and Call Name Identification (not the same
    as Caller ID).  Note that the first three features are closely related.  All of these H.450
    features are supported for H.323 operation only and are not supported for SIP.
    Call Transfer.  Call Transfer allows one party to re-connect the party with whom they
    have been speaking to a third party.  The first party is disconnected when the third
    party becomes connected. Feature is invoked by a programmable phone keypad
    sequence (for example, #7).
    Call Hold. Call Hold allows one party to maintain an idle (non-talking) connection with
    another party while receiving another call (Call Waiting), while  initiating another call
    (Call Transfer), or while performing some other call management function.  Feature is
    invoked by a programmable phone keypad sequence (for example, *2#).
    Call Waiting.  Call Waiting notifies an engaged caller of an incoming call and allows
    them to receive a call from a third party while the party with whom they have been
    speaking is put on hold.  Feature is invoked by a programmable phone keypad
    sequence (for example, #459).
    Call Name Identification.  When enabled for a given voip unit (the ‘home’ voip), this
    feature gives notice to remote voips involved in calls.  Notification goes to the remote
    voip administrator, not to individual phone stations.  When the home voip is the caller,
    a plain English descriptor will be sent to the remote (callee) voip identifying the channel
    over which the call is being originated (for example, “Calling Party - Omaha Sales Office
    Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could
    say that, as well (for example “Calling Party - Harold Smith in Omaha”).  When the
    home voip receives a call from any remote voip, the home voip sends a status message
    back to that caller.  This message confirms that the home voip’s phone channel is either
    busy or ringing or that a connection has been made (for example, “Busy Party - Omaha
    Sales Office Line ”).  These messages appear in the Statistics – Call Progress screen of
    the remote voip.
    See step 11 in the “Revised Phone/IP Starter Configuration” procedure (Section C). 
    						
    							MultiVOIP 4.03/6.03 Product Update Feature Descriptions
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    B. Feature Descriptions (continued)
    4. Call Forwarding.
    Like the Call Forwarding feature commonly available over the PSTN, this premium H.450
    feature allows call traffic to a particular station to be directed to a different station.  The
    conditions for forwarding are configurable (like forwarding when the line is busy or when
    there’s no answer).  Like other H.450 features, Call Forwarding is supported only for
    H.323 operation and not for SIP.
    See step 11 in the “Revised Phone/IP Starter Configuration procedure (Section C). 
    						
    							MultiVOIP 4.03/6.03 Product Update Revised Configuration Procedure
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    C. Revised “Phone/IP Starter Configuration”
         procedure for MultiVOIP Quick Start Guide
    This procedure replaces and supersedes the procedure found on pages 14 and 15 of the
    MultiVOIP Quick Start Guide (document #82000251).
    Full details here:  
    MVP2400
    MVP2410
    MVP3010Chapter 5:   Technical Configuration for Digital T1/E1
    MultiVOIPs (User Guide)
    MVP210
    MVP410
    MVP810Chapter 6:   Technical Configuration for
    Analog MultiVOIPs (User Guide)
    1. Open MultiVOIP program:  Start | MultiVOIP xxx | Configuration.
    2. Go to Configuration | IP.  Enter the IP parameters for your voip site.
    NEW3. Do you want to configure and operate the MultiVOIP unit using the web browser GUI?
    (It has the same functionality as the local Windows GUI, but offers remote access.)
    If NO, skip to step 5.
    If YES, continue with step 4.
    NEW4. Enable Web Browser GUI (Optional).  To do configuration and operation procedures
    using the web browser GUI, you must first enable it.  To do so, follow these steps.
    A. Be sure an IP address has
    been assigned to the
    MultiVOIP unit (this must be
    done in the MultiVOIP
    Windows GUI).E. Open web browser.
    (Note: The PC being used
    must be connected to and
    have an IP address on the
    same IP network that the
    voip is on.)
    B. Save Setup in Windows GUI.F. Browse to IP address of
    MultiVOIP unit.
    C. Close the MultiVOIP
    Windows GUI.G. If username and password
    have been established, enter
    them when prompted by
    voip.
    D. Install Java program from
    MultiVOIP product CD.
    NOTE: Required on first use of
    Web Browser GUI only.
    H. Use web browser GUI to
    configure or operate voip.
    Need more
    info?
    See “Web Browser Interface” in Operation &
    Maintenance chapter of User Guide (on CD).
    Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP
    Windows GUI at any time.  However, you must log out of the web browser GUI
    before using the MultiVOIP Windows GUI. 
    						
    							MultiVOIP 4.03/6.03 Product Update Revised Configuration Procedure
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    C. Revised “Phone/IP Starter Configuration”
         procedure (continued)
    5. Go to Configuration | Voice/Fax.  Select Coder | “Automatic.”  At the right-hand side
    of the dialog box, click Default.  If you know any specific parameter values that will
    apply to your system, enter them.  Click Copy Channel.  Select Copy to All.  Click Copy.
    At main Voice/Fax Parameters screen, click OK to exit from the dialog box.
    6. Enter telephone system information.
    Analog MultiVOIPs
    MVP-210/410/810
    Digital MultiVOIPs
    MVP-2400/2410/3010
    Go to
    Configuration | Interface.
    Enter parameters obtained from
    phone company or PBX
    administrator.Go to
    Configuration | T1/E1/ISDN.
    Enter parameters obtained from
    phone company or PBX
    administrator.
    7. Go to Configuration | Regional Parameters.  Select the  Country/Region that fits your
    situation.  Click Default and confirm.  Click OK to exit from the dialog box.
    8. Do you want the phone-call logs produced by the MultiVOIP to be sent out by email (to
    your Voip Administrator or someone else)?
    If NO, skip to step 10.
    If YES, continue with step 9.
    9. Go to Configuration | SMTP.
    SMTP lets you send phone-call log records to the Voip Administrator by email.  Select
    Enable SMTP.
    You should have already obtained an email address for the MultiVOIP itself (this serves
    as the origination email account for email logs that the MultiVOIP can email out
    automatically).
    Enter this email address in the “Login Name” field.
    Type the password for this email account.
    Enter the IP address of the  email server where the MultiVOIP’s email account is located
    in the “Mail Server IP Address” field.
    Typically the  email log reports are sent to the Voip Administrator but they can be sent to
    any email address.  Decide where you want the email logs sent and enter that email
    address in the “Recipient Address” field. 
    						
    							MultiVOIP 4.03/6.03 Product Update Revised Configuration Procedure
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    C. Revised “Phone/IP Starter Configuration”
         procedure (continued)
    9. (continued) Whenever email log messages are sent out, they must have a standard
    Subject line.  Something like “Phone Logs for Voip N” is useful.  If you have more than
    one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a
    useful name or number for “N”).  In this “Subject” field, enter a useful subject title for the
    log messages.
    In the “Reply-To Address” field, enter the email address of your Voip Administrator.
    10. Go to Configuration | Logs.
    Select “Enable Console Messages.” (Not applicable if using Web GUI.)
    To allow log reports by email (if desired), click SMTP.  Click OK.
    NEWTo do logging with a SysLog client program, click on “SysLog Server – Enable” in the
    Logs screen.  To implement this function, you must install a SysLog client program.
    For more info, see the “SysLog Server Functions” section of the Operation &
    Maintenance chapter of the 
    User Guide.
    NEW11. Enable premium (H.450) telephony features.
         Go to Supplementary Services.  Select any features to be used.
    For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone
    user will press to invoke the feature.  For Call Name Identification, specify the
    allowed name types to be used and a caller-id descriptor.
         If Call Forwarding is to be used, enable this feature in the
    Add/Edit Inbound Phone Book screen.
    12. Go to Save Setup | Save and Reboot.  Click OK.  This will save the parameter values
    that you have just entered.
    The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved
    and loaded into the MultiVOIP.  Don’t do anything to the MultiVOIP until the “BOOT
    “LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the
    configuration settings you have made).
    END OF PROCEDURE.
    Document #
    82000280, Rev A.
    Issued:
    Oct. 11, 2002 
    						
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