Multi-Tech Systems Multivoip Model Mvp400/800 Voice/fax Over Ip Networks User Guide

61 Chapter 4 - MultiVOIP Software
With Gatekeeper Enabled
Enabling the Gatekeeper option on the Phone Directory Database dialog box means that the
Gatekeeper acts as the central point for all calls within its zone and provides call control services to
registered endpoints. The Gatekeeper performs address translation from LAN aliases  to IP
addresses and provides bandwidth management where the network manager has specified a
threshold for the number of simultaneous conferences on the LAN.
Adding and/or...

62 MultiVOIP 400/800 User Guide
Changing IP Parameters
The IP Setup dialog box establishes the IP addressing for the local Ethernet LAN and defines the
Internet gateway address. The IP Setup dialog box is accessed by clicking the IP button on the
MultiVOIP 800 Setup menu.
With IP Setup dialog box displayed you can change the status of differential services, the Ethernet
Frame Type, the IP address and IP Mask of your H.323 endpoint, and the Gateway Address of the IP
address of the device connected to the...

63 Chapter 4 - MultiVOIP Software
Viewing Call Progress
The Call Progress dialog box is a read-only screen that displays the status of a call in progress. This
dialog box is accessed from the MultiVOIP 800 Setup menu by clicking the Call Progress button.
The ratio of Packets Lost versus Packets Received provides a general indication of the integrity of
the Internet connection. To reduce the frequency of lost packets, select a low-bit-rate coder, such as,
G.723 or Netcoder. In addition, enabling the...

64 MultiVOIP 400/800 User Guide
Applications Setup
Clicking the Others button on the Setup menu displays the Applications Setup dialog box. This
dialog box allows you to enable SNMP Agent (the default is disabled) and set up all the necessary
parameters; enable or disable various remote configuration methods such as TFTP (Trivial File
Transfer Protocol) Server, Web Server, Dumb Terminal Management, and Telnet Server; and assign
a Password to the MultiVOIP 400/800 for Internet security. These remote...

65 Chapter 4 - MultiVOIP Software
Viewing Statistics
The Statistics dialog box enables you to view statistics for major events of the MultiVOIP 400/800
operation. This dialog box is accessed by clicking the Statistics button on the MultiVOIP 800 Setup
menu.
Statistics can be a helpful troubleshooting tool. For example, viewing the Voice Channel statistics you
can see the attempted and completed calls, call duration, average call length, bytes/packets sent and
received, etc.
IP Statistics
IP is a...

66 MultiVOIP 400/800 User Guide
For the most part, these statistics are informational, and their use as a troubleshooting tool will be
contingent on the applications running in the upper layers. For example, if you were having problems
connecting to the MultiVOIP 400/800’s web server, you would look under the TCP section to see if
any connections are being established.  If not, that may indicate the web server is not enabled.  Or, if
you were having problems establishing a remote connection through TFTP,...

67 Chapter 4 - MultiVOIP Software
Viewing Logs
The Log Entries dialog box displays a chronological history of all calls into and out of this unit. This
dialog box is accessed from the Logs button on the Statistics dialog box.
The Log Entries dialog box displays each call as a sequentially numbered Event with the date, time,
duration of the call, the status of the call (Successful or Unsuccessful), Mode (Voice  or Fax), and the
from and to numbers.
Viewing Log Entry Details
The Log Entry Details dialog...

68 MultiVOIP 400/800 User Guide
Viewing Channel Totals
The Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted and
Completed numbers for each channel on this MultiVOIP 400/800.  The Total Connected Time for the
channel is also displayed.  This can provide you with a sense of successful call completions on each
channel of the unit.
Reports
A report of the contents of the Log Entries dialog box can be generated using the Windows Notepad
accessory and then printed from your...

69 Chapter 4 - MultiVOIP Software
Upgrade Procedures
Whenever you upgrade your version of the MultiVOIP 400/800 software, you must first install the new
software on your PC. Then, download the Firmware, the Factory Defaults, the Voice Coders, and/or
the H.323 stack  to upgrade the MultiVOIP 400/800 itself.
Before starting the upgrade process, view the current configuration and write down important data
such as your IP address, and voice channel configurations; these settings must be put back in place...

70 MultiVOIP 400/800 User Guide
Download Coders
 If you have obtained a new coders file, do the following:
Win3.1 users - In the Program Manager, double-click the Download Coders icon in the MultiVOIP
400/800 program group. The Open dialog box appears displaying the file list containing a single file,
coders.hst.
Win2000/NT/98/95 users - Click Programs | MultiVOIP 800 | Download Coders. The Open dialog
box appears displaying the file list containing a single file, coders.hst.
After you select the...