MSI Kt4avl Manual
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A-14 MS-6712 ATX Mainboard Testing the Connected Speakers MSI Reminds You... 6 speakers appear on the “Speaker Test” window only when you select “6-Channel Mode” in the “No. of Speakers” column. If you select “4-Channel Mode”, only 4 speakers appear on the window. To ensure that 4- or 6-channel audio operation works properly, you may need to test each connected speaker to make sure every speaker work properly. If any speaker fails to sound, then check whether the cable is inserted firmly to the connector or replace the bad speakers with good ones. Testing Each Speaker 1. Click the audio icon from the window tray at the lower-right corner of the screen. 2. Click the Speaker Test tab. 3. The following window appears. Select the speaker which you want to test by clicking it. Subwoofer Front Right Rear Right Center Front Left Rear Left
A-15 Using 4- or 6-Channel Audio Function 4. While you are testing the speakers in 6-Channel Mode, if the sound com- ing from the center speaker and subwoofer is swapped, you should select Swap Center/Subwoofer Output to readjust these two channels. Select this function
A-16 MS-6712 ATX Mainboard Playing KaraOK The KaraOK function will automatically remove human voice (lyrics) and leave melody for you to sing the song. Note that this function applies only for 2-channel audio operation. Playing KaraOK 1.Click the audio icon from the window tray at the lower-right corner of the screen. 2.In the Sound Effect tab, select Voice Cancellation under “KaraOK.” 3.Click OK to close this window. 2 3
T-1 Troubleshooting Troubleshooting Troubleshooting Q: How do I know that the product that I have is from MSI? A: All MSI product starts with the character MS-XXXX or Marketing Name (MS-XXXX) wherein XXXX refers to numbers. You should be able to find the Model number in between the PCI slots. For Example: MS-6368 or 845E Max (MS-6566E) Q: How do I identify the BIOS version? A: Upon boot-up, the 1st line appearing after the memory count is the BIOS version. It is usually in the format: A6380MS V1.0 091096 where: 1st digit refers to BIOS maker as A = AMI(R) W = AWARD(R) 2nd - 5th digit refers to the model number. 6th - 7th digit refers to the customer as MS = all standard customers. V1.0 refers to the BIOS version. 091096 refers to the date this BIOS is released. Q: Does BIOS update need to be done by one version sequentially (3.0-->3.1- ->3.2-->3.3) or can I update directly to the last version (3.3)? A: You can update directly to the latest one Q: Should I update my BIOS, once a new BIOS is released? A: A new BIOS is usually released due to the following reasons: 1. New function is supported 2. New BIOS source code 3. Bugs are found 4. Customer-specific request When we release a new BIOS, theres usually a release note attached which lists the reason for the release. Refer to this release note and decide
T-2 MS-6712 ATX Mainboard for yourself if upgrading to the new BIOS will be worth it. A word of advice, though, do not upgrade to the new BIOS, unless you really have to. Q: How can I update my BIOS? A: For Award BIOS, refer to http://www.msi.com.tw/html/support/bios/ note/award.htm For AMI BIOS, refer to http://www.msi.com.tw/html/support/bios/note/ ami.htm For user using non-FAT system, refer to http://www.msi.com.tw/html/ support/bios/note/ntfs.htm Q: After flashing the BIOS, my system for unknown reason dont want to boot, what should I do? A: Normally, this should not happen unless you flashed the wrong BIOS or some other reasons. Suggestions: 1. try the BIOS boot recovery feature as described in http://www.msi. com.tw/html/support/bios/note/boot.htm 2. try to clear the CMOS If problem still persists, you would need to purchase new BIOS chip from Websites like www.flashbios.org where you can order a new BIOS or you can also contact MSI office near your place to purchase new BIOS chip http://www.msi.com.tw/html/contact/contact.htm Q: Why my motherboard BIOS sticker is Phoenix BIOS but when I boot up my system I saw that Award BIOS is being used? A: Phoenix & Award already merged as one company. All MSI motherboard using Award BIOS comes with Phoenix logo sticker. Q: Where can I find the BIOS for my motherboard? A: 1. For Server motherboard, refer to http://www.msi.com.tw/program/
T-3 Troubleshooting sup port/bios/bos/spt_bos_list.php?kind=3 2. For Desktop motherboard, refer to http://www.msi.com.tw/program/ support/bios/bos/spt_bos_list.php?kind=1 Note: The BIOS is subdivided as Socket478, SocketA, Socket 470 & Archives If your board is socket478 based board, then you should be able to find your board under the socket478 area If in case you cannot find your board, then refer to http://www.msi.com. tw/program/support/bios/bos/spt_bos_list.php? kind=1&CHIP=Archives&ID=4 and find your board according to the CPU type 3. For Optical product firmware, refer to http://www.msi.com.tw/pro- gram/support/driver/dvr/spt_dvr_list.php?part=4 Q: Where can I find MSI developed software such as Fuzzy Logic or PC Alert? A: Refer to http://www.msi.com.tw/program/support/software/swr/ spt_swr_list.php Q: Where can I find the manual? A: 1. For Desktop motherboard, refer to http://www.msi.com.tw/program/ support/manual/mnu/spt_mnu_list.php Note: The manual is subdivided as Socket478, SocketA, Socket 470 & Archives If your board is socket478 based board, then you should be able to find your board under the socket478 area If in case you cannot find your board, then refer to http://www.msi.com. tw/program/support/manual/mnu/spt_mnu_list.php? kind=1&CHIP=Archives&ID=4 & find your board according to the CPU type
T-4 MS-6712 ATX Mainboard 2. For VGA card, refer to http://www.msi.com.tw/program/support/ manual/mnu/spt_mnu_list.php?kind=3 Note: The manual is subdivided as Geforce4, Geforce3, Geforce2 & Archives If your VGA is Geforce4 based card, then you should be able to find your card under the Geforce4 area If in case you cannot find your card, then refer to http://www.msi.com. tw/program/support/manual/mnu/spt_mnu_list.php? kind=2&CHIP=Archives&ID=4 & find your card according to the chipset type 2. For Server motherboard, refer to http://www.msi.com.tw/program/ support/manual/mnu/spt_mnu_list.php?kind=3 3. For peripherals like PC2PC bliuetooth or TV Tuner, refer to http:// www.msi.com.tw/program/support/manual/mnu/spt_mnu_list.php?kind=7 Q: Where can I find the drivers? A: Please refer to the following suggestions: 1. Try the BIOS boot recov- ery feature as described in http://www.msi.com.tw/support/bios/boot.htm 2. Try to clear the CMOS If problem still persists, ask your reseller for new BIOS chip or contact one of MSI office near your place for new BIOS chip http://www.msi.com.tw/contact/main.htm Q: Should I update my BIOS, once a new BIOS is released? A: 1. For Desktop motherboard, refer to http://www.msi.com.tw/program/ support/driver/dvr/spt_dvr_list.php where the drivers are divided accord- ing to chipset, on-board LAN, on-board VGA, on-board audio, on-board IDE, on-board SCSI & etc. 2. For VGA card, refer to http://www.msi.com.tw/program/support/driver/ dvr/spt_dvr_list.php?part=2 where the drivers are divided according to video drivers, capture drivers & others 3. For Server motherboard, refer to http://www.msi.com.tw/program/
T-5 Troubleshooting support/driver/dvr/spt_dvr_list.php?part=3 4. For Optical product firmware, refer to http://www.msi.com.tw/pro- gram/support/driver/dvr/spt_dvr_list.php?part=4 5. For MSI special product like bluetooth or TV tuner, refer to http:// www.msi.com.tw/program/support/driver/dvr/spt_dvr_list.php?part=5 Q: How can I know what CPU can my motherboard support? A: 1. For Server motherboard, refer to http://www.msi.com.tw/program/ support/cpu_support/cpu/spt_cpu_list.php?kind=3 2. For Desktop motherboard, refer to http://www.msi.com.tw/program/ support/cpu_support/cpu/spt_cpu_list.php?kind=1 Note: The BIOS is subdivided as Socket478, SocketA, Socket 470 & Archives If your board is socket478 based board, then you should be able to find your board under the socket478 area If in case you cannot find your board, then refer to http://www.msi.com. tw/program/support/cpu_support/cpu/spt_cpu_list.php? kind=1&CHIP=Archives&ID=4 & find your board according to the CPU type Note: On some CPU table you will see N/A, N/A means not applicable or not supported Q: Where can I get my motherboard repaired since it is not working? A: The normal procedure is to contact your reseller (the place you bought the board from) for repair/exchange If the reseller for some reason like bank- rupt cannot be contacted, then contact MSI distributor http://www.msi. com.tw/program/contact/where2buy/ or MSI office near your place http:// www.msi.com.tw/html/contact/contact.htm Q: My reseller went bankrupt, where can I send back my board for repair? A: Contact MSI distributor http://www.msi.com.tw/program/contact/ where2buy/ or MSI office near your place http://www.msi.com.tw/html/con- tact/contact.htm
T-6 MS-6712 ATX Mainboard Q: How long is MSI motherboard warranty? A: MSI normally gives 2 years warranty to its direct customer & distributors. But each distributors & reseller will have a different warranty policy. So it is advisable you check with your reseller about their warranty policy. Q: How can I find MSI distributor in my country? A: Refer to http://www.msi.com.tw/program/contact/where2buy/ Select the country & you will find MSI distributor in that country. If in case you cannot find the country listed, then it means MSI still don¡¦t have distributor in the said country Q: How can I find MSI office near my country? A: Refer to http://www.msi.com.tw/html/contact/contact.htm For more information of each MSI ?subsidiary company, please move your mouse arrow to the + symbol. Q: My system cannot boot up, what shall I do? A: There are many possibilities on why the system cannot boot up, please refer to below suggestions to see if ti helps or not. If after trying below suggestions problem still persists, then take the motherboard to the place you bought from & have them take a look to make sure if the motherboard is faulty or not Suggestions: Make sure the motherboard was installed properly to the chassis (the board should not touch the chassis) Make sure all the components (memory, CPU, AGP & power supply connectors etc.) are properly installed Clear CMOS Change to another power supply Change to another memory Change to another AGP card
T-7 Troubleshooting Q: What should I do if my motherboard have compatibility issue with PCI cards? A: Suggestions Remove all the unnecessary devices & try to find the source of the problem Disable all on-board device like audio, RAID or others apply & see if it is due to resource conflict Move the PCI card to different PCI slots Update the card BIOS or drivers Update the motherboard BIOS Q: What should I do if my MSI VGA card have compatibility issue with an- other brand of motherboard? A: Update the video driver Update the motherboard driver or BIOS