MSI Gaming 7 User Manual

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6-3 Troubleshooting
6-3-1	 Frequently	Asked	Questions
To read more FAQs for your motherboard, please go to the Support & Downloads\FAQ page on GIGABYTE's 
website.
Q:	 Why	is	the	light	of	my	keyboard/optical	mouse	still	on	after	the	computer	shuts	down?	A: Some motherboards provide a small amount of standby power after the computer shuts down and that's why the light is still on. 
Q:	 How	do	I	clear	the	CMOS	values?A:	 For 	motherboards 	that 	have 	a 	Clear 	CMOS 	button, 	press 	this 	button 	to 	clear 	the 	CMOS 	values 	(before 	doing 	this, 	please	 turn	off	the	 computer	 and	unplug	 the	power	 cord).	For	motherboards	 that	have	 a	Clear	 CMOS	 jumper,	 refer	to	the instructions in Chapter 1 to short the jumper to clear the CMOS values. If your board doesn't have this jumper/but-ton, refer to the instructions on the motherboard battery in Chapter 1. You can temporarily remove the battery from the battery holder to stop supplying power to the CMOS, which will clear the\
 CMOS values after about one minute.
Q:	 Why	do	I	still	get	a	weak	sound	even	though	I	have	turned	my	speaker	to	the	maximum	volume?A:	 Make	sure	your	speaker	is	equipped	with	an	internal	amplifier.	If	not,	try	a	speaker	with	power/amplifier.
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6-3-2 Troubleshooting Procedure
If you encounter any troubles during system startup, follow the troubleshooting procedure below to solve the 
problem.
START
A
Turn off the power. Remove all peripherals, connecting cables, and power  cord etc. 
Isolate the short circuit. 
Secure the CPU cooler on the CPU. Connect the CPU cooler power cable to the motherboard.
Correctly insert the memory into the memory socket.
(Continued...)
Ye s
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
No
No
No
Ye s
Ye s
Insert the graphics card. Connect the ATX main power cable and the 12V power cable. Turn on the power to start the computer.
Make sure the motherboard does not short-circuit with the chassis or other metal objects.
Check if the CPU cooler is attached to the CPU securely. Is the power connector of the CPU cooler connected to the CPU_FAN header		properly?
Check if the memory is installed properly on the memory slot.
Make sure the graphics card is securely seated in the expansion	 slot	and	 power	 connectors	 are	firmly	 attached.
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If the procedure above is unable to solve your problem, contact the plac\
e of purchase or local dealer 
for help. Or go to the Support & Downloads\Technical Support page to submit your question. Our 
customer service staff will reply you as soon as possible. 
The power supply, CPU or CPU socket might fail.
The keyboard or keyboard connector might fail.
END
A
Turn off the computer. Plug in the keyboard and mouse and restart the computer.
The graphics card,   expansion slot, or monitor might fail.
The hard drive, connector, or cable might fail.
No
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
No
No
Ye s
Ye s
Ye s
Reinstall the operating system. Reinstall other devices one by one (install	one	device	 at	one	 time	 and	then	 boot	the	system	 to	see	 if	the	device	works	successfully).
Press 	 	to 	enter 	BIOS 	Setup. 	Select 	"Load 	Optimized 	Defaults." Select "Save & Exit Setup" to save changes and exit BIOS Setup. 
Check if there is display on your monitor.
When	the	computer	is	turned	on,	is	the	CPU	cooler	running?
Check if the keyboard is working properly.
No
The	problem	is	verified	and	solved.Ye s
Turn	off 	the 	computer 	and 	connect 	the 	hard 	drive(s). 	Check 	if 	the 	system can boot successfully.
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6-4 Debug LED Codes
CodeDescription
10PEI Core is started. 
11Pre-memory	CPU	initialization	is	started.
12~14Reserved.
15Pre-memory	North-Bridge	initialization	is	started.
16~18Reserved.
19Pre-memory	South-Bridge	initialization	is	started.
1A~2AReserved.
2B~2FMemory	initialization.
31Memory installed.
32~36CPU	PEI	initialization.
37~3AIOH	PEI	initialization.
3B~3EPCH	PEI	initialization.
3F~4FReserved.
60DXE Core is started.
61NVRAM	initialization.
62Installation of the PCH runtime services.
63~67CPU	DXE	initialization	is	started.
68PCI	host	bridge	initialization	is	started.
69IOH	DXE	initialization.
6AIOH	SMM	initialization.
6B~6FReserved.
70PCH	DXE	initialization.
71PCH	SMM	initialization.
72PCH	devices	initialization.
73~77PCH	DXE	initialization	(PCH	module	specific).
78ACPI	Core	initialization.
79CSM	initialization	is	started.
7A~7FReserved for AMI use.
80~8FReserved	for	OEM	use	(OEM	DXE	initialization	codes).
90Phase	transfer	to	BDS	(Boot	Device	Selection)	from	DXE.
91Issue event to connect drivers.
Regular	Boot
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CodeDescription
92PCI	Bus	initialization	is	started.
93PCI	Bus	hot	plug	initialization.
94PCI Bus enumeration for detecting how many resources are requested.
95Check PCI device requested resources.
96Assign PCI device resources.
97Console	Output	devices	connect	(ex.	Monitor	is	lighted).
98Console	input	devices	connect	(ex.	PS2/USB	keyboard/mouse	are	activated).
99Super	IO	initialization.
9AUSB	initialization	is	started.
9BIssue	reset	during	USB	initialization	process.
9CDetect and install all currently connected USB devices. 
9DActivated all currently connected USB devices.
9E~9FReserved.
A0IDE	initialization	is	started.
A1Issue	reset	during	IDE	initialization	process.
A2Detect and install all currently connected IDE devices.
A3Activated all currently connected IDE devices.
A4SCSI	initialization	is	started.
A5Issue	reset	during	SCSI	initialization	process.
A6Detect and install all currently connected SCSI devices.
A7Activated all currently connected SCSI devices.
A8Verify password if needed.
A9BIOS Setup is started.
AAReserved.
ABWait user command in BIOS Setup.
ACReserved.
ADIssue Ready To Boot event for OS Boot.
AEBoot to Legacy OS.
AFExit Boot Services.
B0Runtime AP installation begins.
B1Runtime AP installation ends.
B2Legacy	Option	ROM	initialization.
B3System reset if needed.
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CodeDescription
B4USB device hot plug-in.
B5PCI device hot plug.
B6Clean-up of NVRAM.
B7Reconfigure	NVRAM	settings.
B8~BFReserved.
C0~CFReserved.
CodeDescription
E0S3	Resume	is	started	(called	from	DXE	IPL).
E1Fill boot script data for S3 resume.
E2Initializes	VGA	for	S3	resume.
E3OS S3 wake vector call.
S3	Resume
CodeDescription
F0Recovery	mode	will	be	triggered	due	to	invalid	firmware	volume	detection.
F1Recovery mode will be triggered by user decision.
F2Recovery is started.
F3Recovery	firmware	image	is	found.
F4Recovery	firmware	image	is	loaded.
F5~F7Reserved for future AMI progress codes.
Recovery
CodeDescription
50~55Memory	initialization	error	occurs.
56Invalid CPU type or speed.
57CPU mismatch.
58CPU self test failed or possible CPU cache error.
59CPU micro-code is not found or micro-code update is failed.
5AInternal CPU error.
5BReset PPI is failed.
5C~5FReserved.
D0CPU	initialization	error.
D1IOH	initialization	error.
Error
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CodeDescription
D2PCH	initialization	error.
D3Some of the Architectural Protocols are not available.
D4PCI resource allocation error. Out of Resources.
D5No	Space	for	Legacy	Option	ROM	initialization.
D6No Console Output Devices are found.
D7No Console Input Devices are found.
D8It is an invalid password.
D9~DACan't load Boot Option.
DBFlash update is failed.
DCReset protocol is failed.
DE~DFReserved.
E8S3 resume is failed.
E9S3 Resume PPI is not found.
EAS3 Resume Boot Script is invalid.
EBS3 OS Wake call is failed.
EC~EFReserved.
F8Recovery PPI is invalid.
Recovery capsule is not found.
FAInvalid recovery capsule.
FB~FFReserved.
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Regulatory	Statements
Regulatory	NoticesThis document must not be copied without our written permission, and the contents there of must not be imparted to	a	third	 party	 nor	be	used	 for	any	 unauthorized	 purpose.	Contravention	 will	be	prosecuted.	 We	believe	 that	the	information contained herein was accurate in all respects at the time of\
 printing. GIGABYTE cannot, however, assume any responsibility for errors or omissions in this text. Also note that the information in this document is subject to change without notice and should not be construed as a commit\
ment by GIGABYTE.
Our Commitment to Preserving the EnvironmentIn	addition	 to	high-efficiency	 performance,	all	GIGABYTE	 motherboards	 fulfill	European	 Union	regulations 	for	RoHS	 (Restriction	 of	Certain	 Hazardous	 Substances	 in	Electrical	 and	Electronic	 Equipment)	 and	WEEE	(Waste	 Electrical	 and	Electronic	 Equipment)	 environmental	 directives,	as	well	 as	most	 major	 worldwide	 safety	requirements.	 To	prevent	 releases	 of	harmful	 substances	 into	the	environment	 and	to	maximize	 the	use	 of	our	natural resources, GIGABYTE provides the following information on how you can responsibly recycle or reuse most of the materials in your "end of life" product.
Restriction	of	Hazardous	Substances	(RoHS)	Directive	StatementGIGABYTE	 products	have	not	intended	 to	add	 and	safe	 from	 hazardous	 substances	 (Cd,	Pb,	Hg,	 Cr+6,	 PBDE	and	PBB).	 The	parts	 and	components	 have	been	 carefully	 selected	 to	meet	 RoHS	 requirement.	 Moreover,	we	at	GIGABYTE are continuing our efforts to develop products that do not use internationally banned toxic c\
hemicals.
Waste	Electrical	&	Electronic	Equipment	(WEEE)	Directive	StatementGIGABYTE	 will	fulfill	 the	national	 laws	as	interpreted	 from	the	2002/96/EC	 WEEE	(Waste	 Electrical	 and	Electronic 	Equipment)	 directive.	The	WEEE	 Directive	 specifies	 the	treatment,	 collection,	recycling	and	disposal	 of	electric	and electronic devices and their components. Under the Directive, used equipment must be marked, collected separately, and disposed of properly.
WEEE Symbol StatementThe symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, the device should be taken to the waste collection centers for activation of the treatment, collection, recycling and disposal procedure. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve na\
tural resources and ensure that it is recycled in a manner that protects human\
 health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local	 government	 office,	your	household	 waste	disposal	 service	or	where	 you	purchased	 the	product	 for	details	of environmentally safe recycling. ŠWhen your electrical or electronic equipment is no longer useful to you, "take it back" to your \
local or regional waste collection administration for recycling. ŠIf you need further assistance in recycling, reusing in your "end of life" product, you may contact us at the Customer Care number listed in your product's user's manual and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving	 features	of	this	 product	 (where	applicable),	 recycling	the	inner	 and	outer	 packaging	 (including	shipping	containers)	 this	product	 was	delivered	 in,	and	 by	disposing	 of	or	 recycling	 used	batteries	 properly.	With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment,	 minimize	the	use	 of	landfills	 for	the	 disposal	 of	"end	 of	life"	 products,	 and	generally	 improve	our	quality	of	life	 by	ensuring	 that	potentially	 hazardous	 substances	 are	not	released	 into	the	environment	 and	are	disposed of properly.
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FCC	Notice	(U.S.A.	Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmf\
ul interference 
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy a\
nd, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular\
 installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by o\
ne or more of the following measures:
 ŠReorient or relocate the receiving antenna.
 ŠIncrease the separation between the equipment and receiver.
 ŠConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 ŠConsult a dealer or experienced TV/radio technician for help.
Canada,	Industry	Canada	(IC)	Notices	/	Canada,	avis	d'Industry	Canada	(IC)
 ŠThis Class B digital apparatus complies with Canadian ICES-003 and RSS-2\
10. 
 ŠOperation	is	subject	 to	the	 following	 two	conditions:	 (1)	this	 device	 may	not	cause	 interference,	 and	(2)	this	
device must accept any interference, including interference that may cau\
se undesired operation of the device.
 ŠCet appareil numérique de classe B est conforme aux normes canadienne\
s ICES-003 et RSS-210. 
 ŠSon	 fonctionnement	 est	soumis	 aux	deux	 conditions	 suivantes	:	(1)	 cet	 appareil	 ne	doit	 pas	causer 	
d'interférence	 et	(2)	 cet	 appareil	 doit	accepter	 toute	interférence,	 notamment	les	interférences	 qui	peuvent	
affecter son fonctionnement.
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Appendix