Motorola SB6141 DOCSIS 30 Cable Modem User Guide

							 
 
 
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User Guide 
Motorola SURFboard® 
SB6141 DOCSIS® 3.0 Cable Modem 
 
  
						

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©2011 Motorola Mobility, Inc. All rights reserved.   
 
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All 
other product or service names are the property of their respective owners. No part of this publication may be 
reproduced in any form or by any means or used to make any derivativ e work (such as translation, transformation, or 
adaptation) without written permission from Motorola Mobility, Inc.  
 
Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without 
obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides 
this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of 
merchantability and fitness for  a particular purpose. Motorola Mobility may make improvements or changes in the 
product(s) described in this manual at any time.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

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i 
Safety and Regulatory Information  
 
IMPORTANT SAFETY INSTRUCTIONS 
Read This Before You Begin — When  using your equipment, basic safety precautions should always be followed to reduce the risk of 
fire, electric shock, and injury to persons, including the following:   
•  Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety 
precautions. Retain the instructions for future reference.  
•  This device must be installed and used in strict accordance with manufacturer’s instructions, as des cribed in the user documentation 
that is included with the device.  
•  Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this 
device.  
•  To prevent fire or shock hazard, do not expose t his device to rain or moisture. The device must not be exposed to dripping or splashing. 
Do not place objects filled with liquids, such as vases, on the device.  
•  This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure 
regulatory and safety compliance, use only the provided power and interface cables and install them properly.   
•  Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies 
with all applicable device safety requirements of the country of use.  
•  Installation of this device must be in accordance with national wiring codes and conform to local regulations.  
•  Operate this device only from the type of power source  indicated on the device’s marking label. If you are not sure of the type of power 
supplied to your home, consult your dealer or local power company.  
•  Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overlo aded AC outlets, extension cords, 
frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.  
•  Route power supply cords so that they are not likely to be walked on or pinched by items pl aced upon or against them. Pay particular 
attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from t he 
device.  
•  Place this device in a location that is close enough to an electrical outlet t o accommodate the length of the power cord. 
•  Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.  
•  Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the 
blades exposed.  
•  Place this device on a stable surface.  
•  Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth- grounded coaxial cable-TV 
wall outlet.  
•  Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the 
cable modem or user’s PC.  
•  It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. Th is is to avoid 
damaging the device by local lightning strikes and other electrical surges.  
•  Postpone installation until there is no risk of thunderstorm or lightning activity in the area.  
•  Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a 
swimming pool.  
•  Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and 
humidity and keep the device free from vibration and dust.  
•  Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the  device or 
use forced air to remove dust.   
						

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• For added protection, unplug the device from the wall outlet and disconnect the  cables to avoid damage to this device due to lightning 
and power surges.  
•  Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the 
device is in safe operating condition.  
•  Do not open  the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. 
Refer all servicing to qualified service personnel.  
•  This device should not be used in an environment that exceeds 5 0º C (104º F). 
 
SAVE TH ESE INSTRUCTIONS  
Note to CATV System Installer  —  This reminder is provided to call the CATV system installer’s attention to Section 820.93  of the 
National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable s hield shall be 
connected to the grounding system of the building, as close to the point of cable entry as practical.  
 
FCC STATEMENTS 
FCC Interference Statement  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the F CC Rules. 
These limits are designed to provide reasonable protection against har mful interference in a residential environment. This equipment 
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, m ay cause 
harmful interference to radio communications. However, ther e is no guarantee that interference will not occur in a particular installation. 
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and 
on, the user is encouraged to try to correct the interference by one or more of the following measures:  
•  Reorient or relocate the receiving antenna.  
•  Increase the separation between the device and receiver.  
•  Connect the equipment into an outlet on a circuit different from that to which the recei ver is connected. 
•  Consult the dealer or an experienced radio/TV technician for help.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may  not cause 
harmful interference, and (2) This  device must accept any interference received, including interference that may cause undesired 
operation.  
FCC CAUTION:  Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to 
operate the equipment.   
FCC DECLARATION OF CONFORMITY  
Motorola Mobility, Inc, 101 Tournament Drive, Horsham, PA 19044, 1- 215-323-1000, declares that the SURFboard SB6141 DOCSIS 3.0 
Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.  
INDUS TRY CANADA (IC) STATEMENT  
This Class B digital apparatus complies with Canadian ICES -003.  
Cet appareil numérique de la classe B est conforme à la norme NMB -003 du Canada.  
CARING FOR THE ENVIRONMENT BY RECYCLING 
 
When you see this symbol on a Motorola product, do not dispose of the product with residential or 
commercial waste.  
Recycling your Motorola Equipment  
Please do not dispose of this produc t with your residential or commercial waste. Some countries or regions, 
such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. 
Contact your local authorities for information about practices established  for your region. If collection systems 
are not available, call Motorola Customer Service for assistance.  Please visit  www.motorola.com/recycle  for 
instructions on recycling.   
						

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Contents  
Safety and Regulatory Information  ......................................................................................................................  i 
Getting Started ......................................................................................................................................................  1 
Inside the Box .........................................................................................................................................................  1 
Minimum System Requirements ............................................................................................................................  1 
Contact Information .................................................................................................................................................  1 
Product Overview ..................................................................................................................................................  2 
Front Panel ..............................................................................................................................................................  2 
Rear Panel ...............................................................................................................................................................  3 
MAC Label ...............................................................................................................................................................  3 
Connecting the Modem ........................................................................................................................................  4 
Testing the Connections .........................................................................................................................................  4 
Wall Mounting the Modem .....................................................................................................................................  5 
Wall Mounting Template .........................................................................................................................................  6 
Connecting to the Internet ...................................................................................................................................  7 
Configuring TCP/IP for Windows 7 .........................................................................................................................  7 
Configuring TCP/IP for Windows Vista ....................................................................................................................  8 
Configuring TCP/IP for Windows XP  .......................................................................................................................  8 
Renewing the IP Address in Windows 7 or Vista ...................................................................................................  9 
Renewing the IP Address in Windows XP ..............................................................................................................  9 
Verifying the IP Address in Windows 7 or Vista ......................................................................................................  9 
Verifying the IP Address in Windows XP  ..............................................................................................................  10 
Monitoring Your Modem ....................................................................................................................................  11 
Starting the Modem Configuration Manager ........................................................................................................  11 
Restoring Your Modem Settings ...........................................................................................................................  12 
Troubleshooting ..................................................................................................................................................  13 
Solutions ................................................................................................................................................................  13 
Front Panel Icons and Error Conditions .................................................................................................................  14 
Product Specifications ........................................................................................................................................  15 
Warranty Information .........................................................................................................................................  17 
 
 
  
						

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1 
Getting Started 
 
The  Motorola  SURFboard
®  SB61 41 DOCSIS® 3.0  Cable M odem  provides high- speed access to the 
Internet and other online services.  
You can use your  high-speed cable modem to directly connect one PC  in your ho me or business to the 
Internet.  
This guide provides a  product overview and instructions for installing and configuring the SB61 41. 
Inside the Box  
Before installing  the modem,  check that the following  items are included  in the box with the modem .  If 
any items are  missing, please contact Motorola Broadband Technical S upport at 1-877- 466- 8646.   
ITEM   DESCRIPTION  
Power Supply 
 
Provides power to the modem  using an 
electrical outlet  
10/100/1000 Base-T 
Ethernet Cable   Standard Cat
egory 5 , or higher, cable for 
connecting to the network  
Software License & 
Regulatory Card 
 Contains software license, warranty, and 
safety information for the 
modem 
SB6141 Install Sheet  
 
Provides basic information for  connecting 
the  modem  
Minimum System Requirements  
The SB6141  is compatible with the following operating systems:  
• Windows® 7   
• Windows Vista™, Service Pack 1 or later  
• Windows XP, Service Pack 2 or later  
• Mac® 10.4 or later (Ethernet connection only)  
• UNIX® (Ethernet connection only)  
• Linux® (Ethernet connection only)  
Contact Information 
For additional  product information,  please  visit the Motorola support website at  
www.motorola.com/us/support . 
 
  
						

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2 
Product Overview  
 
Front Panel  
 
 LED ICON  FLASHING  ON 
1 
  Not applicable — 
icon does  not 
flash   G
reen : Power is properly connected  
2 
  Scanning for a downstream
 
(receive) channel connection  G
reen : Non -bonded downstream channel is connected   
Blue* : High-speed Internet connection with bonded 
downstream channels  
3 
  Scanning for an upstream (send) 
channel connecti
on  G
reen : Non -bonded upstream channel is connected  
Blue* : High-speed Internet connection with bonded 
upstream channels  
4 
  Scanning for an Internet 
connection
  G
reen : Startup process completed 
5 
  Transmitting or receiving data on 
Ethernet port
  Amber: 
A device,  PC, or hub is connected to the 
Ethernet (10Base- T) or Fast Ethernet (100Base- T) port 
Blue* : High -speed Gigabit Ethernet (1000Base- T) 
connection from the SB614 1 to your PC 
*Note : Bonded channel operation is not available in all locations. Your  service provider may implement 
bonded channels for high- speed Internet and Ethernet connections.  
Note : To increase the bandwidth available for receiving and transmitting data, your service provider 
may also implement bonded channels for RECEIVE and SEND c hannel connections. The LINK icon 
turns blue when a high- speed Gigabit Ethernet (GigE) connection is made.   
						

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Rear Panel  
 
 
       Port Name  Description 
1 
  Ethernet port for an RJ
-45 cable connection 
 
A green LED indicates a data connection is made  
2  
 
Coaxial cable connector  
3 
 
+12VDC Power connector  
 
MAC Label 
The SB61 41 Media Access Control (MAC) label is located on the bottom of the modem. It contai ns 
specific ID information for the  modem.  
To receive data service, you may have to provide the MAC address ( HFC MAC ID) and serial number 
located on the label to your Internet s ervice provider. 
 
  
						

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3 
Connecting the Modem  
 
 
This product is for indoor use only. Do not route the Ethernet cable outside 
of the building. Exposure of the cables to lightning could create a safety 
hazard and damage the product . 
 
Before installing the modem, choose a location where the PC and modem are preferably  near existing 
cable  and electrical wall  outlets. 
 
1.   Verify that the coaxial cable is connected to  a cable outlet or splitter.  
2.   Connect the other end of the coaxial cable  to the Cable connector on the modem.  
Hand- tighten the connectors to avoid damaging them.  
3.   Plug the power cord into the Power port on the modem.  
4.   Plug the other end of the power cord into an electrical outlet.   
5.   Connect the Ethernet cable to the Ethern et port on the modem. 
6.   Connect the other end of the Ethernet cable to the Ethernet port  on the PC . 
Testing the Connections  
Perform the following connectivity test t o verify that all the components were connected  properly: 
1.   Power on your PC  and then log on.  
2.   Check that the POWER, RECEIVE, SEND, and ONLINE front panel lights on the  modem are either 
ON or FLASHING. See  Front Panel for additional status information.  
  
						

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Wall Mounting the Modem  
 
You will need a screwdriver and two M3 (#6) screws.  
1.   Print the Wall Mounting Template .  
Note:  Y ou can mount the modem horizontally or vertically.  
2.   Remove all cables (power, coaxial, and Ethernet) from the modem.   
3.   Select a location to mount the modem.   
Notes:   
• Locate the unit according to local or national codes governing residential or business cable  TV 
and communications services.   
• Follow all local standards for installing a network interface unit/network interface device 
(NIU/NID).   
• It is recommended that you mount the modem to concrete, masonry, a wooden stud, or some 
other solid wall material. Use  anchor bolt s if necessary (for example, if you mount the unit on 
drywall).  
4.  Position and secure the wall mounting template on the wall to mark the holes.    
 
5.   Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). 
Note:  There must be .10 inch (2.5 mm) between the wall and underside of the screw head.  
6.   Insert the #6 screws in the holes and then attach the modem.   
7.   Verify the modem is still securely attached to the wall.  
8.   Reconnect the coaxial, Ethernet, power  cable s.  
9.   Plug the power cord into an electrical outlet.  
10.  A rrange the cables to prevent any safety hazards.  
 
Before drilling holes in the wall, check the structure for potential damage to water, 
gas, or electrical lines.