Motorola Razr Users Guide

							59 Connect & transfer
Google Drive™Google Drive is everywhere you are—on the web, in your 
home, at the office, and on the go. Your files are 
protected in your Google account.
If you don’t have 
Drive
, you can download it for free. 
Ta p  A p p s  >
Play Store
, tap and search on 
Google Drive.
Find it: Apps  >
Drive
[email protected] Drive
Shared with me
Starred
Recent
Offline
My Drive
Share, send, 
rename,
download
offline, & more. Back
SearchLocalLayersDirectionsMenu
 Create: To create a new doc, tap Menu  >
New
.
 Download or share: Tap  next to a file to share it, 
make it available offline, and more. Tap 
Offline
 to show 
offline documents on your smartphone.
 Upload from your smartphone: Ta p  M e n u  
>
New...
 >Upload
 to choose a song, file, picture, or 
other file to upload.
 Upload from your computer: On your computer, log 
into http://drive.google.com
 to create or upload files 
and documents.
 Refresh a file list: Tap Menu  >
Refresh
 in a file list 
to show changes from other users or your computer.
Smartphone & tabletYour Android™ smartphone and tablet can work together, 
to help you get the most out of both:
 Your cloud: Access to all your stuff on both devices. 
See “Your cloud” on page 58.
 Transfer media and files: Upload files to your “Google 
Drive™” on page 59 from any Android device on your 
Google account, or you can copy files to your 
smartphone’s memory card and transfer it to other 
devices with “Memory card & file management” on 
page 56. 
						

							60Connect & transfer Smartphone hotspot: If you have a Wi-Fi tablet, turn 
your smartphone into a Wi-Fi hotspot to let your tablet 
access the internet anywhere—see “Wi-Fi hotspot” on 
page 55.
 Bluetooth® accessories: If you have a Bluetooth 
keyboard or other accessories to use with your tablet, 
remember you can use them with your smartphone 
too. To connect them, see “Bluetooth® wireless” on 
page 53.DLNA™ media devicesUse DLNA Certified computers, 
TVs, and other devices to show 
the videos and pictures stored on 
your smartphone.   1Make sure your smartphone is connected to a Wi-Fi 
network that has another DLNA Certified device.
2Ta p  A p p s  >
Gallery
, then open the picture or 
video you want to show.
3Tap   at the top of the screen.
Your smartphone searches for DLNA devices on your 
network.
4Choose a device to connect.
For more about DLNA devices, visit www.dlna.org
.
Virtual Private Networks (VPN)A VPN lets you access files on a secured network (like an 
office network with a firewall). Contact the network 
administrator to ask for VPN settings, and any additional 
apps or other requirements.
To enter VPN settings, tap Menu  >
System settings
 
>
More...
 >VPN
. Choose the type of VPN and enter 
settings from the network administrator. The network is 
stored in the VPN
 list so that you can select it whenever 
you need to connect.
Mobile networkYou should not need to change any network settings. 
Contact Verizon Wireless for help.
Ta p  M e n u  >
System settings
 >More...
 >Mobile 
networks
 to show network settings options. 
						

							61 Protect
Airplane modeUse airplane mode to turn all your wireless connections 
off—useful when flying. Press and hold the Power key 
>Airplane mode
.
Note: When you select airplane mode, all wireless 
services are disabled. You can then turn Wi-Fi and/or 
Bluetooth® power back on, if permitted by your airline. 
Other wireless voice and data services (such as calls and 
text messages) remain off in airplane mode. Emergency 
calls to your region’s emergency number can still be 
made.
ProtectQuick start: ProtectMake sure your information is protected, in case your 
smartphone is lost or stolen.
Find it: Ta p  M e n u  >
System settings
 >Security & 
Screen Lock
The easiest way to protect your smartphone is to use Screen lock
. You can choose facial recognition, a pattern, 
or a PIN to unlock your smartphone.
Security & Screen Lock
Screen lockSlideData encryptionProtect the data on your phone or memory cardSCREEN SECURITY
ENCRYPTION
SIM CARD LOCKOwner info
Set up SIM card lockPASSWORDSMake passwords visibleAllow Bluetooth bypassAllow Voice Commands to be launched
via Bluetooth Multi-function button
while device is locked
Your info can show on
the lock screen. Change your screen lock to 
use a slide, facial recognition, 
a pattern, PIN, password, or 
no lock.See the passwords you enter.Encrypt the data stored on 
your smartphone or microSD 
memory card. 
						

							62ProtectTips & tricks Face unlock: Unlock your smartphone by looking at it! 
Tap Menu  >
System settings
 >Security & Screen 
Lock
 >Screen lock
 >Face Unlock
 and follow the 
prompts.
 Forgotten pattern, PIN, or password: If you forget 
your pattern, PIN, or password, you can enter your 
Google™ account email and password to unlock the 
smartphone (see “Can’t unlock?” on page 62.
Screen lockTo keep your smartphone secure, you can make the 
touchscreen lock when it goes to sleep.
Find it: Tap Menu  >
System settings
 >Security & 
Screen Lock
 >Screen lock
, then select the lock type:

None
: Turn off the screen lock.

Default
: Tap  and flick to
Unlock
.

Face Unlock
: Look at your smartphone to unlock it.
Follow the prompts to capture your face and enter a 
PIN or password (for backup or to change the lock 
setting). When the screen is dark, press the 
Power key, then frame your face in the square at the 
bottom to unlock.
Note: This feature is less secure than a pattern, PIN, or 
password.

Pattern
: Draw a pattern to unlock.
PIN
: Enter four to sixteen digits to unlock.

Password
: enter four to sixteen letters, digits, or 
symbols to unlock.
To change when your touchscreen goes to sleep, see 
“Power key” on page 16.
Note: You can make emergency calls on a locked 
smartphone (see “Emergency calls” on page 26). A 
locked smartphone still rings, but you need to unlock it 
to answer.
Can’t unlock?Face unl ock: If your smartphone doesn’t recognize your 
face, you’ll be prompted to enter your backup pattern or 
PIN code to unlock it.
Pattern, PIN, or password: If you forget your pattern, 
PIN, or password, you can enter your Google™ account 
email and password to unlock the smartphone.
If you don’t have a Google account on your smartphone, 
contact Verizon Wireless to have your device factory 
reset.
Warning: A factory reset will delete all data on your 
smartphone. 
						

							63 Protect
SIM lockNote: Your smartphone’s four-digit SIM PIN code is 
originally set to 1111. You should change this code to 
keep your smartphone secure.
Caution: If you enter an incorrect SIM PIN code three 
times, your smartphone locks your SIM card and asks for 
your PIN unlock code. Contact Verizon Wireless for your 
PIN unlock code.
To set a SIM card PIN that you must enter when you turn 
on your smartphone:
Find it: Tap Menu  >
System settings
 >Security & 
Screen Lock
 >Set up SIM card lock
 >Lock SIM card
To set your SIM PIN, enter a 4-digit code. To change your 
code, choose 
Change SIM PIN
.
Encrypt your smartphoneCaution: If you forget your encryption code, you cannot 
recover the data stored on your smartphone or memory 
card. Encrypting your files can take an hour or more. 
Leave your smartphone plugged in, and be careful not to 
interrupt the process.
Encryption protects the accounts, settings, apps, and 
files on your smartphone, so that people cannot access 
them if your smartphone is stolen.
To encrypt your smartphone and require a PIN or 
password whenever you turn on your smartphone:
Find it: Ta p  M e n u  >
System settings
 >Security & 
Screen Lock
 >Data encryption
Backup & restoreYour Google™ account data is backed up online. So, if 
you reset or replace your smartphone, just log into your 
Google account to restore the contacts, events, and 
other details you synced with the account. To choose 
what syncs with the account, tap Menu  >
System 
settings
 >Google
, tap your Google account, and check 
things to sync. Please note that text messages, call logs, 
and items stored on your smartphone will not be 
restored. To restore your Google Play™ Store apps, see 
“Take Care of your apps” on page 12.
ResetTo reset your smartphone to factory settings and erase all 
the data on your smartphone, tap Menu  >
System 
settings
 >Privacy
 >Factory Data Reset
 >Reset Phone
.
Warning: All downloaded apps and user data on your 
smartphone will be deleted. Data on your micro SIM card 
and microSD memory card will not be deleted. 
						

							64Want more?Want more?Get more!There’s more help, updates, and information right here:
 Tutorials & Help: Get guided tutorials and help 
topics—tap Apps  >
Help
 and select a tab.
 Updates: Get smartphone updates, PC software, 
online help, guides, and more at 
www.motorola.com/mydroidrazr.
 Accessories: Find accessories for your smartphone at 
www.motorola.com/mobility
.
 Apps: Tap Apps  >
Play Store
.
 Get the latest news, apps, tips & tricks, videos 
and so much more—join us on:
YouTube™www.youtube.com/motorola
Facebook®www.facebook.com/motorolaTw i t t e rwww.twitter.com/motomobileGoogle+™ www.google.com/+
Tips & tricks Google™ help: In Google™ apps like Gmail™, Google 
Play™ Store, and Google Maps, tap Menu  >
Help
. 
You can also view the Google help centers online at 
www.google.com/support
.
TroubleshootingCrash recoveryIn the unlikely event that your smartphone stops 
responding to touches and key presses, try a forced 
reboot—press and hold both the Power key and the 
Volume Down key for about 10 seconds. If necessar y, 
hold the Power key to turn your smartphone back on.Service & repairsIf you have questions or need assistance, we’re here to 
help.
Go to www.motorola.com/repair
 (United States) or 
www.motorola.com/support
 (Canada), where you can 
select from a number of customer care options. You can 
also contact the Motorola Customer Support Center at: 
1-800-734-5870 (United States), 1-888-390-6456 
(TTY/TDD United States for hearing impaired), or 
1-800-461-4575 (Canada). 
						

							65 Troubleshooting
Safety, Regulatory & LegalBattery Use & SafetyBattery Use & Safet yThe following battery use and safety information applies to all Motorola mobile devices. 
If 
your mobile device uses a non-removable main battery
 (as stated in your product 
information), 
details related to handling and replacing your battery should be 
disregarded—the battery should only be replaced by a Motorola-approved service facility, 
and 
any attempt to remove or replace your battery, unless performed by a service 
representative, may damage the product and void your warranty
.
Important: Handle and store batteries properly to avoid injury or damage.
 Most battery 
safety issues arise from improper handling of batteries, and particularly from the continued 
use of damaged batteries.
DON’Ts
 Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the 
form of your battery.
 Don’t use tools, sharp objects, or excessive force to insert or remove the battery 
as this can damage the battery.
 Don’t let the mobile device or battery come in contact with liquids.*
 Liquids can get 
into the mobile device’s circuits, leading to corrosion.
 Don’t allow the battery to touch metal objects.
 If metal objects, such as jewelry, stay 
in prolonged contact with the battery contact points, the battery could become very hot.
 Don’t place your mobile device or battery near a heat source.*
 High temperatures 
can cause the battery to swell, leak, or malfunction.
 Don’t dry a wet or damp battery with an appliance or heat source
, such as a hair 
dryer or microwave oven.
DOs
 Do avoid leaving your mobile device in your car in high temperatures.*
 Do avoid dropping the mobile device or battery.*
 Dropping these items, especially on 
a hard surface, can potentially cause damage.*
 Do contact your service provider or Motorola if your mobile device or battery has 
been damaged in any of the ways listed here.
* Note:
 Always make sure that any battery, connector and compartment covers are closed and 
secure to avoid direct exposure of the battery to any of these conditions, even if your product 
information states that your 
mobile device
 can resist damage from these conditions.
Important: Motorola recommends you always use Motorola-branded batteries and 
chargers for quality assurance and safeguards.
 Motorola’s warranty does not cover 
damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you 
identify authentic Motorola batteries from non-original or counterfeit batteries (that may not 
have adequate safety protection), Motorola provides holograms on its batteries. You should 
confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as 
Invalid Battery
 or Unable to Charge
, take 
the following steps:
Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;If there is no hologram, the battery is not a Motorola battery;If there is a hologram, replace the battery and try charging it again;If the message remains, contact a Motorola authorized service center.Wa rni ng : 
Use of a non-Motorola battery or charger may present a risk of fire, explosion, 
leakage, or other hazard.
Proper and safe battery disposal and recycling:
 Proper battery disposal is not only 
important for safety, it benefits the environment. You can recycle your used batteries in many 
retail or service provider locations. Additional information on proper disposal and recycling can 
be found at 
www.motorola.com/recycling
Disposal:
 Promptly dispose of used batteries in accordance with local regulations. 
Contact your local recycling center or national recycling organizations for more 
information on how to dispose of batteries.
Wa rni ng : 
Never dispose of batteries in a fire because they may explode.
Battery ChargingBa tter y Ch argin gNotes for charging your product’s battery:
During charging, keep your battery and charger near room temperature for efficient battery 
charging.New batteries are not fully charged.New batteries or batteries stored for a long time may take more time to charge.Motorola batteries and charging systems have circuitry that protects the battery from 
damage from overcharging.
032375o 
						

							66Safety, Regulatory & LegalThird Party AccessoriesThi rd Party AccessoriesUse of third party accessories, including but not limited to batteries, chargers, headsets, 
covers, cases, screen protectors and memory cards, may impact your mobile device’s 
performance. In some circumstances, third party accessories can be dangerous and may void 
your mobile device’s warranty. For a list of Motorola accessories, visit www.motorola.com/productsDriving PrecautionsDriving PrecautionsResponsible and safe driving is your primary responsibility when behind the wheel of a vehicle. 
Using a mobile device or accessory for a call or other application while driving may cause 
distraction, and may be prohibited or restricted in certain areas—always obey the laws and 
regulations on the use of these products.While driving, NEVER:
Type, read, enter or review texts, emails, or any other written data.Surf the web.Input navigation information.Perform any other functions that divert your attention from driving.While driving, ALWAYS:
Keep your eyes on the road.Use a handsfree device if available or required by law in your area.Enter destination information into a navigation device 
before
 driving.
Use voice activated features (such as voice dial) and speaking features (such as audible 
directions), if available.Obey all local laws and regulations for the use of mobile devices and accessories in the 
vehicle.End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” at www.motorola.com/callsmart
 (in English only).
Seizures, Blackouts & EyestrainSe iz ures,  Blackou ts & Eye strai nTo reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a 
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one 
before) when exposed to flashing lights or light patterns, such as when playing video games, 
or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures, 
blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.If you or someone in your family has experienced seizures or blackouts, please consult with 
your physician before using an application that produces flashing-light effects on your mobile 
device.
Caution About High Volume UsageHi gh Vo lumeWa rni n g: 
Exposure to loud noise from any source for extended periods of time 
may affect your hearing. The louder the volume sound level, the less time is 
required before your hearing could be affected. To protect your hearing:
Limit the amount of time you use headsets or headphones at high volume.Avoid turning up the volume to block out noisy surroundings.Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or 
fullness in your ears, ringing in your ears, or muffled speech, you should stop listening to the 
device through your headset or headphones and have your hearing checked.
For more information about hearing, see our website at http://direct.motorola.com/hellomoto/nss/AcousticSafety.asp
 (in English only).
Repetitive MotionRe petiti ve Mo ti onWhen you repetitively perform actions such as pressing keys or entering finger-written 
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck, or 
other parts of your body. If you continue to have discomfort during or after such use, stop use 
and see a physician.ChildrenChil drenKeep your mobile device and its accessories away from small children.
 These 
products are not toys and may be hazardous to small children. For example:
A choking hazard may exist for small, detachable parts.Improper use could result in loud sounds, possibly causing hearing injury.Improperly handled batteries could overheat and cause a burn.Supervise access for older children.
 Similar to a computer, if an older child does use your 
mobile device, you may want to monitor their access to help prevent:
Exposure to inappropriate apps or content.Improper use of apps or content.Loss of data. 
						

							67 Safety, Regulatory & Legal
Glass PartsGlass PartsSome parts of your mobile device may be made of glass. This glass could break if the product 
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using 
your mobile device until the glass is replaced by a qualified service center.Operational WarningsOpera tion al Warni ngsObey all posted signs when using mobile devices in public areas.Potentially Explosive AreasPotentially explosive areas are often, but not always, posted and can include blasting areas, 
fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or 
storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or 
metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or 
charge batteries, unless it is a radio product type especially qualified for use in such areas and 
certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such 
areas, sparks can occur and cause an explosion or fire.Symbol KeyYour battery, charger, or mobile device may contain symbols, defined as follows:Symbol Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
Your battery or mobile device may require recycling in 
accordance with local laws. Contact your local regulatory 
authorities for more information.
Do not dispose of your battery or mobile device with your 
household waste. See “Recycling” for more information.
032374o032376o032375o
Radio Frequency (RF) EnergyRF Ene rgyExposure to RF EnergyYour mobile device contains a transmitter and receiver. When it is ON, it receives and 
transmits RF energy. When you communicate with your mobile device, the system handling 
your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country 
concerning exposure of human beings to RF energy.RF Energy Operational PrecautionsFor optimal mobile device performance, and to be sure that human exposure to RF energy does 
not exceed the guidelines set forth in the relevant standards, always follow these instructions 
and precautions:When placing or receiving a phone call, hold your mobile device just like you would a 
landline phone.If you wear the mobile device on your body, ensure that the device is positioned at least 
2.5 cm (1 inch) away from the body, and if you use an accessory case or holder, ensure it is 
free of any metal.RF Energy Interference/CompatibilityNearly every electronic device is subject to RF energy interference from external sources if 
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In some 
circumstances, your mobile device may cause interference with other devices.Do not use tools.
For indoor use only.
Listening at full volume to music or voice through a headset 
may damage your hearing.Symbol Definition 
						

							68Safety, Regulatory & LegalFollow Instructions to Avoid Interference ProblemsTurn off your mobile device in any location where posted notices instruct you to do so, such as 
hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your 
mobile device offers an airplane mode or similar feature, consult airline staff about using it 
in flight.Medical DevicesIf you have a medical device, including an implantable medical device such as a pacemaker or 
defibrillator, consult your healthcare provider and the device manufacturer’s directions before 
using this mobile device.
Persons with implantable medical devices should observe the following precautions:ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the implantable 
medical device when the mobile device is turned ON.DO NOT carry the mobile device in the breast pocket.Use the ear opposite the implantable medical device to minimize the potential for 
interference.Turn OFF the mobile device immediately if you have any reason to suspect that interference 
is taking place.Specific Absorption Rate (FCC & IC)SAR (FCC & IC)YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS 
FOR EXPOSURE TO RADIO WAVES.Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits 
for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal 
Communications Commission (FCC) and Industry Canada (IC). These limits include a substantial 
safety margin designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific 
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at 
its highest certified power level in all tested frequency bands. The highest SAR values under 
the FCC and IC guidelines for your device model are listed below:
Head SAR CDMA 1900, Wi-Fi, Bluetooth 1.45 W/kg
Body-worn SAR CDMA 1900, Wi-Fi, Bluetooth 0.71 W/kg
During use, the actual SAR values for your device are usually well below the values stated. 
This is because, for purposes of system efficiency and to minimize interference on the 
network, the operating power of your mobile device is automatically decreased when full 
power is not needed for the call. The lower the power output of the device, the lower its SAR 
value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting 
your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at 
www.motorola.com/rfhealth
.
European Union Directives Conformance 
StatementEU Conforma nceThe following CE compliance information is applicable to Motorola mobile devices that carry 
one of the following CE marks:
Hereby, Motorola declares that this product is in compliance with:The essential requirements and other relevant provisions of Directive 1999/5/ECAll other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in your product information): This device is 
restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency 
band.
The following gives an example of a typical Product Approval Number:
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE 
Directive) at 
www.motorola.com/rtte
 (in English only). To find your DoC, enter the 
Product Approval Number from your product’s label in the “Search” bar on the website.
0168 01680168 
Product 
Approval 
Number