Mitsubishi L75–A81, L75–A91 Television Owners Guide

							 Appendices 79
In the U.S. call 1(877) 675-2224 for assistance.
Appendix E:  Troubleshooting, continued
General TV Operation
SymptomRemarks
 1.A fan is running even while the TV is powered 
of f.
The room is too warm.  When the TV is off, internal components 
continue to draw power and must be cooled by the fan.
 2.The TV remote control does not work.Check that the batteries are fresh and installed correctly.•	
Check that the control mode on the remote is set to TV.•	
Be no more than 20 feet from the TV when using the remote control.•	
Program the remote control to operate the TV or other device.•	
Reset the remote control.•	
 3.When I try to use the remote control, the 
POWER key blinks five times.
Replace the batteries.
 4.TV does not respond to the remote control or 
to control-panel buttons and TV will not power 
on or off.
Unplug the AC power cord for 10 seconds.•	
Press and hold the POWER button on the control panel to •	
perform system reset.
 5.When a device is selected from the Activity 
menu, the screen is blue or black (no signal 
source).
•	 Make	sure	the	selected	device	is	turned	on.
•	 Begin	play	of	the	device.
 6.You have forgotten your Lock menu pass code.See “Bypassing the Parental Lock”, Appendix B.
 7.Rating restrictions are not working.Open the Lock > Parental Lock menu and:
•	 Verify	that	the	ratings	locks	are	active.
•	 Check	the	Lock	Time/Unlock	Time	to	check	if	rating	restric-
tions are disabled.
•	 Rating	restrictions	apply	only	to	content	on	the	ANT	input.
 8.On-screen displays appear each time you 
change a function.
Normal TV operation.
 9.A warning message appeared on screen 
stating, “TV will shut down in a few seconds.  
Please check if the air flow is blocked.”
•	 Internal	TV		temperature	has	exceeded	proper	levels.		Cool	
the room.
•	 The	TV	has	overheated.		Clear	blocked	air	vents	and	ensure	
at least four inches of clearance on all sides of the TV.
 10.I have turned on CEC for my HDMI devices but 
control is erratic and I wish to disable it.
First •	turn off the TV’s HDMI control for the specific device.  
Open the Inputs > HDMI Control menu, select the device, 
select Off.
Disable CEC on the device itself.  See the device’s instruc-•	
tions.
If the problem persists, do the following:•	
Disconnect the device from the TV.1. 
Open the Inputs > Name menu and select Delete for the 2. 
device.
Reconnect the device to the TV and Auto Input Sensing 3. 
will recognize the device with CEC disabled. 
						

							80 Appendices
In Canada call 1(800) 450-6487 for assistance.
Appendix E:  Troubleshooting, continued
TV Power On/Off
SymptomRemarks
 1.TV takes an excessively long time to power 
on.
When powered on, the TV needs time to boot up, just as a com-
puter does.
 2.You cannot program the TV to turn on auto-
matically (Timer function)
The TV may be locked.•	
The clock may not be set.•	
 3.TV turned itself off and the light on the front 
panel started to blink.
Momentary power fluctuation caused the TV to turn off to •	
prevent damage.  Wait for the light to stop flashing and turn 
the TV on again.
 If the TV does not stay on, press the POWER button on the •	
control panel for at least eight seconds to perform System 
Reset.  If this happens frequently, obtain an AC line power 
conditioner/surge protector.
An unusual digital signal may have been received, triggering a •	
protection circuit.  Wait for the light to stop flashing and turn TV 
on.
 4.TV will not power off.Press the POWER button on the control panel for ten seconds 
to perform System Reset.
TV Channels (from the ANT input)
SymptomRemarks
 1.The TV takes several seconds to respond to 
channel changes.
It is normal for digital channels to take longer to tune in.•	
Press ENTER after entering a channel number to avoid •	
delays.
Use a 4-digit number for an over-the-air digital channel.•	
Use a 6-digit number for digital cable channels if your cable •	
service is able to recognize 6-digit channel numbers.
 2.You cannot access a channel.Use number keys instead of CHANNEL Up/Down.•	
Be sure the channel you want to view is in memory.•	
Check that the TV is switched to the correct device or •	
antenna for that channel by pressing the ACTIVITY key.
Make sure the Lock > Parent menu lock is set to Off.•	
If you cannot tune to a virtual digital channel even though the •	
TV has already memorized digital channels, tune to the physi-
cal channel number used by the broadcaster.  The virtual 
channel will then be automatically added to memory.
You may be trying to tune to an analog channel that is no •	
longer broadcasting.
 3.When ChannelView list is displayed, informa-
tion appears incomplete
Press INFO to update the display for the highlighted channel.•	
Program information is displayed only for the currently tuned •	
channel.
Available information is sent from the broadcaster or cable •	
provider.  No other data is available.
Make sure the TV clock is set correctly.•	 
						

							 Appendices 81
In the U.S. call 1(877) 675-2224 for assistance.
Appendix E:  Troubleshooting, continued
Picture
SymptomRemarks
 1.Picture does not look like a high-definition 
picture.
Not all signals are high-definition signals.  To receive high-defini-
tion programming from your cable or satellite provider, you must 
subscribe to the provider’s high-definition service.   Some over-
the-air broadcasts are in high-definition and can be received with 
a high-quality antenna suited to your location.
 2.TV has sound but no picture.Check that all video inputs are plugged in firmly.•	
Press and hold the POWER button on the control panel for •	
ten seconds to perform System Reset.
 3.There is a large black or gray rectangle on 
the screen.
The TV’s analog closed captioning has been set to “text” mode 
in the Captions menu.  Turn off because there is no text informa-
tion being broadcast.
 4.You cannot view a picture when playing a 
VHS tape.
Check your VCR’s owner’s guide for further troubleshooting. 
 5.VCR or DVD player’s on-screen menus jitter 
up and down.
Stop playback.  Possible cause:  Many VCRs and DVD players 
provide on-screen menus at only half-resolution that may 
appear to jitter up and down.
 6.When viewing a stopped VCR, white lines 
are rolling on the screen.
•	 Turn	off	video	mute	for	the	VCR.
•	 Begin	playing	the	tape.
•	 Change	the	VCR	input	from	Line	1	to	the	VCR	antenna	input.
 7.A color program appears as a black and 
white image, or the colors are dim, or the 
screen is black.
The PerfectColor color balance has been incorrectly set.  Reset 
the PerfectColor balance.
 8.Picture from an HDMI input is noisy (poor 
quality).
Upgrade a Category 1 (unmarked) HDMI cable to a Category 2 
high-speed HDMI cable.
 9.The image from a computer appears dis-
torted when viewed on the TV.
Normal TV operation.  The TV does not correct distortion in •	
the picture from a computer because the correction process 
may cut off the edges of the image.
The aspect ratio may be wrong for the image.  Press MORE •	
and then 0 (FORMAT) to change.
Sound 
SymptomRemarks
 1.There is no sound even when the 
volume is turned up.
•	 Check	if	the	MUTE	key	is	on.
•	 Analog	program	from	the	ANT	input:		The	TV’s	“Listen	to:”	setting	
may be set to SAP but no SAP is being broadcast.
•	 Digital	program	from	the	ANT	input:		The	TV’s	“Language”	setting	
may be set to a language not available for the current program.
•	 Check	that	the	Speakers	option	is	set	to	TV	to	hear	sound	from	
the TV speakers.  Possibly sound is being sent to one of the audio 
outputs for an A /V receiver or headphones.
•	 If	using	an	A /V	receiver,	check	that	the	Speakers	option	is	set	to	AV	
Receiver to hear sound from the A /V receiver speakers.
•	Press and hold the POWER button on the control panel for 10 
seconds to perform System Reset. 
						

							82 Appendices
In Canada call 1(800) 450-6487 for assistance.
Appendix E:  Troubleshooting, continued
Sound 
SymptomRemarks
 2.The sound does not match the screen 
picture.
The TV’s “Listen to:” setting may be set to SAP (analog program from 
the ANT input).
 3.The sound from my A /V receiver does 
not match the screen picture (I should 
hear the correct audio from my A /V 
receiver).
Check that DIGITAL AUDIO OUTPUT and/or AVR AUDIO •	
OUTPUT on TV’s main panel is connected to the A /V receiver.
Without this connection, devices connected only to the TV (and 
not the A /V receiver) can be heard only from the TV speakers.  
Note that this includes the ANT input, a device (such as a 
camcorder) connected to the convenience panel, and any other 
device sending audio to the TV only.
If using a NetCommand-controlled A /V receiver, NetCommand •	
may be selecting the wrong A /V receiver audio input.  Check the 
A /V receiver’s NetCommand setup in the Inputs > AVR menu.
 4.Cannot select an audio-only device; it 
does not appear in the Activity menu.
Plug an unused video plug into the Y/ V I D E O jack to activate Auto 
Input Sensing and make the audio device selectable in the Activity 
menu.
.5.Sound is coming from the TV speakers 
instead of the A /V receiver.
Disconnect headphones.  Connect the TV’s AUDIO OUT to the A /V 
receiver and select AV Receiver from the New Device Found screen.
NetCommand IR Control (L75-A91)
SymptomRemarks
 1.Cannot see the menu from the A /V Receiver.A /V Receiver Set Up for Audio-Only Switching•	
The A /V Receiver is not connected to any video input of the 
TV.  To check the A /V Receiver menu, temporarily plug into 
an unused input of the TV, such as Input 3.  Exit the New 
Device Found screen and select Input 3 from the Activity 
menu. Press MENU on the A /V receiver’s remote control.
A /V Receiver Set Up for Audio and Video Switching over •	
HDMI
Use the MENU key on the A /V receiver’s remote control.
A /V Receiver with •	HDMI Control
Switch the remote control to AUDIO mode.  Press the 
MORE key and then 1 (Menu).
 2.NetCommand unable to learn specific device 
keys.
A /V Device does not use IR format for remote control •	
signal. ITT and RF formats cannot be learned.
Room lighting may affect the signal.  Have the remotes very •	
close (6 inches or less) to the TV during Learning.
If learning a Mitsubishi remote control, make sure mode is •	
not set to TV.
Some, but not all, device key functions can be learned by •	
NetCommand.  For example, POWER and PLAY may be 
learned, but other functions may not.
The signal from the remote control may not be strong •	
enough.  Insert fresh batteries and try Learning again. 
						

							 Appendices 83
In the U.S. call 1(877) 675-2224 for assistance.
Appendix E:  Troubleshooting, continued
NetCommand IR Control (L75-A91)
SymptomRemarks
 3.The A /V receiver is the selected audio source 
but there is no sound.
A /V Receiver Set Up for Audio-Only Switching•	
Check to see if the A /V Receiver power is turned on. -
With A /V receiver power turned on, redisplay the Activ- -
ity menu and press ENTER to allow NetCommand to 
correctly select the A /V Receiver input.
Incorrect setup in the Inputs > AVR menu.  Check the  -
device connection assigned in the AVR menu.
A /V Receiver Set Up for Audio and Video Switching over •	
HDMI
Check to see if the A /V Receiver power is turned on. -
If the device is connected only to the TV (e.g., on ANT  -
or a front panel input), verify that the TV’s AUDIO 
OUTPUT is connected to the A /V receiver.
The A /V receiver is not switching properly because  -
you have not learned the IR codes for the A /V receiver 
inputs to which your devices are connected.
 4.There is no sound from the A /V receiver 
for my DVD player or other surround sound 
device even though I learned the IR code for 
the A /V receiver’s DVD input or other input.
(A /V Receiver Set Up for Audio-Only Switch-
ing)
NetCommand A /V receiver setup for the DVD player or digital 
surround sound device or other device is not switching prop-
erly.  See “Case 2:  Automatic A /V Receiver Switching to a Sur-
round Sound Device,” page 59, and perform A /V receiver setup 
for a digital surround sound device.
 5.There is no sound or picture from the A /V 
receiver for my DVD player or other device 
connected to the A /V receiver; the A /V 
receiver should be sending video to the TV 
over an HDMI cable.
(A /V Receiver Set Up for Audio and Video 
Switching over HDMI)
The NetCommand A /V receiver setup is not switching audio 
and video inputs properly because you did not “learn” the A /V 
receiver’s IR codes for the device inputs.  See “Case 3:  Auto-
matic Audio and Video Switching via HDMI,” page 60.
 6.I’ve selected my DVD player or other sur-
round sound device in combination with the 
TV speakers but hear no sound from the TV 
speakers.
A /V Receiver Set Up for Audio-Only Switching•	
If you have only an audio connection from the device to the 
A /V receiver, a physical audio connection from the device 
to the TV is also required.
Connect the left and right audio output from the device  -
to the appropriate TV audio input.  Now you can hear 
audio from the device through either the TV speakers or 
the A /V receiver.
To switch audio sources, press MORE 9 (Audio), press  -
  to show the Speakers option, then press  to 
select AV Receiver or TV.
A /V Receiver Set Up for Audio and Video Switching over HDMI•	
With your DVD player connected to the A /V receiver, only 
video is passed from the A /V receiver to the TV because of 
copy-protection restrictions on the HDMI signal
 7.I “learned” the RECORD key for my VCR/DVR 
but when I pressed the RECORD key, the 
VCR/DVR did not record anything.
Check that the VCR or DVR is receiving a signal directly from 
your cable box or satellite receiver. 
						

							84 Trademark and License Information
In Canada call 1(800) 450-6487 for assistance.
LICENSOR’S SUPPLIERS DO NOT MAKE OR PASS ON TO END USER OR ANY OTHER THIRD PARTY, ANY 
EXPRESS, IMPLIED OR STATUTORY WARRANTY OR REPRESENTATION ON BEHALF OF SUCH SUPPLIERS, 
INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABIL-
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Digital Light Processing® and DLP® are registered trademarks of Texas Instruments.
Manufactured under license from Dolby Laboratories.  Dolby is a trademark of Dolby Laboratories.
HDMI™ the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI 
Licensing LLC.
  Imaging Science Foundation Certified Calibration Controls
The software in this TV is based in part on the work of the Independent JPEG Group, copyright © 1991-1998, Thomas 
G. Lane, all rights reserved.
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Inc.
Trademark and License Information 
						

							 Trademark and License Information 85
In the U.S. call 1(877) 675-2224 for assistance.
Mitsubishi TV Software
END-USER LICENSE AGREEMENT FOR EMBEDDED SOFTWARE
IMPORTANT – READ CAREFULLY: This License Agreement is a legal agreement between you (either an individual or an entity) and 
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only with the Mitsubishi television model that included this owner’s guide and owned by you.
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							86 Trademark and License Information
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GNU General Public License
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							 Trademark and License Information 87
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NO WARRANTY
11.  BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLI-CABLE L AW.  EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICUL AR PURPOSE.  THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.  SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
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							88 Warranty
In Canada call 1(800) 450-6487 for assistance.
Mitsubishi LASERVUE® Television Limited Warranty (U.S.A. only)
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. (“MDEA”) warrants as follows to the original purchaser of this 
television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects 
arising from improper workmanship and/or material:
a. Parts.  All parts (except any software incorporated into this television and Lenticular screen surface) are warranted 
for a period of one (1) year from the date of the original purchase at retail. We will repair or replace, at our option, any 
defective part without charge for the part.  Lenticular (i.e. front picture) screen surface is warranted against defect in 
materials and workmanship for a period of thirty (30) days from the date of the original purchase at retail. Parts used 
for replacement may be replaced with those of like kind and quality and may be new or remanufactured.  Parts used 
for replacement are warranted for the remainder of the original warranty period.
b. Embedded Software.  MDEA warrants that all software incorporated into this television set (the “Embedded 
Software”) will perform in accordance with the functional description of Embedded Software in all material respects, 
but MDEA does not warrant that the Embedded Software is error-free.  MDEA also does not warrant that the 
Embedded Software will be compatible under HDMI CEC software standards with products produced by any other 
manufacturer.  The limited warranty contained in this section shall continue for a period of one (1) year from the 
date of the original purchase at retail.  If, after prompt notice within the warranty period, MDEA determines that the 
Embedded Software has failed to perform in accordance with such functional description in all material respects and 
if such failure is not due to accident, misuse, modification or misapplication of the Embedded Software, then MDEA 
shall modify or replace the nonconforming Embedded Software at no charge to you, which at MDEA’s sole discretion 
may be fulfilled by means of modification or replacement software contained on a replacement memory card for 
Customer installation.  The foregoing shall be MDEA’s sole obligation to you under this limited warranty.  All rights 
under this limited warranty on the Embedded Software also subject to your acceptance of and compliance with the 
terms of the Software License Agreement applicable to this television, and this limited warranty on the Embedded 
Software shall be null and void if the Embedded Software is modified or changed in any manner except as specifically 
authorized by MDEA.
c. Labor.  For thirty (30) days after the original purchase at retail, we will repair or replace, at our option the Lenticular 
Screen if the surface proves defective.  For certain items that are designed to be replaced by the consumer, including 
(but not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all 
other parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge 
for one (1) year from the original date of purchase at retail.
d. Notice.  To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within 
the applicable warranty time period.
e. This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image 
using small dots, or picture elements (pixels).  Your LASERVUE TV is manufactured to a high level of performance 
and quality, in fact, 99.99% perfect in the number of properly functioning pixels.  As in other display technology, 
sometimes a pixel is continuously active, inactive or the incorrect color.  Our standard is clear; MDEA warrants only 
that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and correct 
customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your 
MITSUBISHI dealer, by writing at the address provided below, calling MDEA at 800-332-2119, or by using the support 
feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your 
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center. 
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any 
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be 
provided without charge.