Mitsubishi 638, C10 Series Home-theater Television Owners Guide

							 Appendices 31
For assistance call 1(800) 332-2119
  Reset Name When to Use How to Use Resulting Action
 
System ResetIf the TV does not turn 
on or off, does not 
respond to the remote 
control or control-
panel buttons, or has 
audio but no video.Press and hold the POWER button on 
the control panel for ten seconds.The TV will turn off and power 
on.  Any changes you made 
most recently, before using
 
SYSTEM RESET, may be lost.
Reset AllTo reset all consumer-
accessible settings 
and all memories to 
the original factory 
defaults.Press 
MENU and go to Setup > 
Reset All.
CAUTION:  All owner-performed 
setups and adjustments will be 
erased.The TV will return to the default 
condition and will start the 
guided setup.  All memory and 
settings outlined in this Owner’s 
Guide will need to be set again.
Appendix B:  Troubleshooting, continued
General TV Operation
Symptom Remarks
  1.A fan is running even while the TV is 
powered off.The room is too warm.  When the TV is off, internal components con-
tinue to draw power and must be cooled by the fan.
  2.
The TV remote control does not work. Check that the batteries are fresh and installed correctly.
Be no more than 20 feet from the TV when using the remote control. 
Reset the remote control.  See    “Care of the Remote Control,” page 29 .
  3.When I try to use the remote control, the 
POWER key blinks five times.Replace the batteries.
  4.TV does not respond to the remote 
control or to control-panel buttons and 
TV will not power on or off.Unplug the AC power cord for 10 seconds. 
Press and hold the  
POWER button on the control panel to perform 
system reset.
  5.
When a device is selected from the 
inputs menu, the screen is blue or black 
or the screen saver appeared (no signal 
source). Make sure the selected device is turned on.
 Begin play of the device.
  6.You cannot access a channel.Use number keys instead of  CHANNEL  / .
Be sure the channel you want to view is in memory. 
Check that the TV is switched to the correct device or antenna for  
that channel by pressing the 
INPUT key.
Make sure the channel is not locked in the  Channel Locks menu.
If you cannot tune to a virtual digital channel even though the TV  
has already memorized digital channels, tune to the physical (RF) 
channel number used by the broadcaster.  The virtual channel will 
then be automatically added to memory.  See  “Adding a Channel,” 
page 24  for more on RF channels.
You may be trying to tune to an analog channel that is no longer  
broadcasting.
  7.
Rating restrictions are not working.Open the Locks menu and:
 Verify that the ratings locks are active.
 Rating restrictions apply only to content on the 
antenna input. 
						

							32 Appendices
For assistance call 1(800) 332-2119
Appendix B:  Troubleshooting, continued
  Picture
Symptom Remarks
  1.Picture does not look like a 
high-definition picture.Not all signals are high-definition signals.  To receive high-definition pro-
gramming from your cable or satellite provider, you must subscribe to the 
provider’s high-definition service.   Some over-the-air broadcasts are in 
high-de nition and can be received with a high-quality antenna suited to your 
location.
  2.TV has sound but no picture. Check that all video inputs are plugged in firmly.
Press and hold the  
POWER button on the control panel for ten seconds to 
perform System Reset.
  3.Picture has become dimmer.  The lamp is nearing the end of its life.  Order a new lamp.
 Adjust picture brightness and contrast to maximum levels.
  4.Picture from an HDMI input is 
noisy (poor quality).Upgrade a Category 1 (unmarked) HDMI cable to a high-speed HDMI cable.
  5.The image from a computer 
appears distorted when viewed 
on the TV.Normal TV operation.  The TV does not correct distortion in the picture  
from a computer because the correction process may cut off the edges 
of the image.
The picture shape may be wrong for the image.  Press  
FORMAT to change.
TV  Power On/Off
Symptom Remarks
  1.TV takes an excessively long 
time to power on.When powered on, the TV needs time to boot up, just as a computer does.  
Also, the TV’s lamp requires a few moments to heat up to full brightness.
  2.You cannot program the TV to 
turn on automatically (Timer 
function)The TV may be locked. 
The clock may not be set. 
  3.TV turned itself off.Green light on the front panel is blinking
Momentary power fluctuation caused the TV to turn off to prevent  
damage.  Wait for the green light to stop flashing and turn the TV on again.
 If the TV does not stay on, press the  
POWER button on the control panel 
for at least eight seconds to perform System Reset.  If this happens fre-
quently, obtain an AC line power conditioner/surge protector.
An unusual digital signal may have been received, triggering a protection circuit.   
Wait for the light to stop flashing and turn TV on.
Amber light on the front panel is lit
 Internal TV temperature has exceeded proper levels.  Cool the room.
 The TV has overheated.  Clear blocked air vents and ensure at least four 
inches of clearance on all sides of the TV.
  4.TV will not power off. Press the 
POWER button on the control panel for ten seconds to perform 
System Reset. 
						

							 Appendices 33
For assistance call 1(800) 332-2119
Appendix B:  Troubleshooting, continued
Sound 
Symptom Remarks
  1.There is no sound even when 
the volume is turned up.
 Check if the MUTE key is on.
Sound > Analog Listen To  setting may be set to 
SAP (analog 
program from the 
ANT input) but no SAP is being broadcast.
Sound > Language setting for a digital program may be set to an 
unavailable language.
 Check that the  Sound > TV Speaker option is set to 
ON to hear sound from 
the TV speakers.
 If using an A /V receiver, check that the Sound > TV Speaker option is set to 
OFF to hear sound from the A /V receiver speakers.

Press and hold the POWER button on the control panel for 10 seconds to 
perform System Reset.
  2.The sound does not match the 
screen picture.The TV’s Sound > Analog Listen To setting may be set to SAP 
(analog 
program from the 
antenna input).
  3.The sound from my A /V 
receiver does not match the 
screen picture (I should hear 
the correct audio from my A /V 
receiver).Check that 
DIGITAL AUDIO OUTPUT on TV’s main panel is connected to the 
A /V receiver.
Without this connection, devices connected only to the TV (and not the A /V 
receiver) can be heard only from the TV speakers.  Note that this includes the 
ANT input and any device sending audio to the TV only.
LICENSOR’S SUPPLIERS DO NOT MAKE OR PASS ON TO END USER OR ANY OTHER THIRD PARTY, ANY 
EXPRESS, IMPLIED OR STATUTORY WARRANTY OR REPRESENTATION ON BEHALF OF SUCH SUPPLIERS, 
INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABIL-
ITY OR FITNESS FOR A PARTICULAR PURPOSE.
Digital Light Processing
® and DLP® are registered trademarks of Texas Instruments.
Manufactured under license from Dolby Laboratories.  Dolby is a trademark of Dolby Laboratories.
ENERGY STAR
® and the ENERGY STAR mark are registered U.S. marks.  ENERGY STAR is a registered mark owned 
by the U.S. government.
HDMI®
, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI 
Licensing LLC in the United States and other countries.
The software in this TV is based in part on the work of the Independent JPEG Group, copyright © 1991-1998, Thomas 
G. Lane, all rights reserved.
Trademark and License Information 
						

							34 Trademark and License Information
For assistance call 1(800) 332-2119
Mitsubishi TV Software
END-USER LICENSE AGREEMENT FOR EMBEDDED SOFTWARE
IMPORTANT – READ CAREFULLY: This License Agreement is a legal agreement between you (either an individual or an entity) and 
Mitsubishi Digital Electronics America, Inc. (MDEA) for all software pre installed and/or provided along with this television (“Software”).  By 
utilizing this television and Software, you agree to be bound by the terms of this License Agreement.
The Software is protected by United States copyright laws and international treaty provisions, as well as other intellectual property laws 
and treaties.  The Software is licensed, not sold.
1.  LICENSE GRANT.  MDEA grants you a non-exclusive, non-transferable, limited right and license to use one copy of the Software 
only with the Mitsubishi television model that included this owner’s guide and owned by you.
2. RIGHTS AND LIMITATIONS.
Software Not for Resale.  You may not resell or otherwise transfer for value the Software, except in conjunction with a sale of the T V that 
Software has been pre installed.
Prohibition on Reverse Engineering, Decompilation and Disassembly.  The Software contains trade secrets or other proprietary material 
in its human perceivable form and to protect them, you may not reverse engineer, decompile, or disassemble, or otherwise reduce the 
Software to any human perceivable form, except to the extent that the foregoing restriction is expressly prohibited by applicable law.
Separation of Components.  The Software is licensed as a single product.  Its component parts may not be separated for use on more 
than one T V.
No Rental.  You may not rent, lease, lend, or sublicense the Software.
Trademarks.  This License Agreement does not grant you any rights to any trademarks of MDEA.
3. VIOLATIONS.  You understand that any use, copying or transfer of the Software, except as permitted pursuant to this License, 
may subject you to serious criminal and civil penalties including damages and an award to MDEA of attorneys’ fees in connection with any 
violation of this License.  You further understand that you may be held legally responsible for any copyright infringement or other violation 
of intellectual property rights that is caused, encouraged, or induced by your failure to abide by the terms of the License.  This license 
is effective until terminated, and will terminate immediately without notice from MDEA or judicial resolution if you fail to comply with any 
provision of this License.
4. COPYRIGHT.  All title and intellectual property rights in and to the Software (including but not limited to any images, photographs, 
animations, video, audio, music, text, and “applets” incorporated into the Software), and any accompanying printed materials are owned 
by or licensed to MDEA.  All title and intellectual property rights in and to the content which may be accessed through use of the Software 
is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and 
treaties.  This License Agreement grants you no rights to use such content, except that you own the media on which the Software is 
recorded, but MDEA and its licensors retain ownership of the Software itself.  All rights not expressly granted are reserved by MDEA.
5. EXPORT RESTRICTIONS.  MDEA is licensing the Software for use within the United States.  You agree that you will not 
export or re-export the Software.  You specifically agree not to export or re-export the Software: (i) to any country to which the U.S. has 
embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, 
North Korea, Sudan, and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the Software 
back to such country; (ii) to any person or entity who you know or have reason to know will utilize the Software in the design, development, 
or production of nuclear, chemical, or biological weapons; or (iii) to any person or entity who has been prohibited from participating in 
U.S. export transactions by any federal agency of the U.S. government.  You warrant and represent that neither the BX A nor any other U.S. 
federal agency has suspended, revoked, or denied your export privileges.
6. DISCLAIMER OF WARRANTY.  EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE OR IN THE LIMITED WARRANTY 
APPLICABLE TO THE TV, MDEA MAKES NO OTHER WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE SOFTWARE 
AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, WITH 
RESPECT TO THE SOFTWARE.  ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES 
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED BY MDEA.  IN 
NO EVENT SHALL MDEA BE LIABLE TO YOU OR ANY THIRD PARTIES, IN CONTRACT, IN TORT OR OTHERWISE, FOR ANY 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE.   BECAUSE SOME 
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY 
NOT APPLY TO YOU.
7.  LIMITATION OF LIABILITY.  MDEA SHALL NOT, UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY THIRD 
PARTIES FOR ANY DAMAGES OF ANY NATURE, WHETHER INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR 
OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS FOR LOST PROFITS, LOSS OF GOOD WILL OR EXPENDITURES 
MADE OR COMMITTED FOR IN RELIANCE ON THE CONTINUATION OF THIS LICENSE.  YOU AGREE THAT NEITHER MDEA’S 
BREACH OF THIS LICENSE NOR ITS FAILURE TO REPAIR A DEFECT, ERROR OR BUG SHALL CONSTITUTE A FAILURE OF THE 
ESSENTIAL PURPOSE OF THIS LICENSE.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION 
OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  MDEA’s 
liability to you for direct damages for any cause whatsoever and regardless of the form of the action, will be limited to the money 
paid by you for the TV (based on fair market value of the TV ) that caused the damages.
8.  GENERAL.  This License Agreement will be governed by the laws of the State of California.
WARNING:  This product contains chemicals known to the State of California to cause cancer and/or birth defects 
or other reproductive harm.  
						

							  Trademark and License Information 35
For assistance call 1(800) 332-2119
If you are interested in obtaining open source code for this product, please contact Mitsubishi at 
(800) 332-2119.  A nominal handling and mailing charge may apply.
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							36 Trademark and License Information
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							  Trademark and License Information 37
For assistance call 1(800) 332-2119
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LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF 
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil 
liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee. 
						

							38 Warrant y
For assistance call 1(800) 332-2119
Mi tsubishi Home-Theater Television Limited Warranty
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. (“MDEA”) warrants as follows to the original purchaser of this 
television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects 
arising from improper workmanship and/or material:
a. Parts.  The lenticular (i.e. front picture) screen is warranted against defects in materials and workmanship for a 
period of thirty (30) days from the date of the original purchase at retail.  The lamp and all other parts (except any soft-
ware incorporated into this television) are warranted for a period of one (1) year from the date of the original purchase 
at retail. We will repair or replace, at our option, any defective part without charge for the part.  Parts used for replace-
ment may be replaced with those of like kind and quality and may be new or remanufactured.  Parts used for replace-
ment are warranted for the remainder of the original warranty period.
b. Embedded Software.  MDEA warrants that all software incorporated into this television set (the “Embedded 
Software”) will perform in accordance with the functional description of Embedded Software in all material respects, 
but MDEA does not warrant that the Embedded Software is error-free. The limited warranty contained in this section 
shall continue for a period of one (1) year from the date of the original purchase at retail.  If, after prompt notice within 
the warranty period, MDEA determines that the Embedded Software has failed to perform in accordance with such 
functional description in all material respects and if such failure is not due to accident, misuse, modification or misap-
plication of the Embedded Software, then MDEA shall modify or replace the nonconforming Embedded Software at 
no charge to you, which at MDEA’s sole discretion may be fulfilled by means of modification or replacement software 
contained on a replacement memory card for Customer installation.  The foregoing shall be MDEA’s sole obligation 
to you under this limited warranty.  All rights under this limited warranty on the Embedded Software also subject to 
your acceptance of and compliance with the terms of the Software License Agreement applicable to this television, 
and this limited warranty on the Embedded Software shall be null and void if the Embedded Software is modified or 
changed in any manner except as specifically authorized by MDEA.
c. Labor.  For thirty (30) days after the original purchase at retail, we will repair or replace, at our option, the lenticu-
lar screen if it proves defective.  For certain items that are designed to be replaced by the consumer, including (but 
not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all other 
parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge for 
one (1) year from the original date of purchase at retail.
d. Notice.  To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within 
the applicable warranty time period.
e. This DLP Projection Television uses a single DLP chip to create the screen image. This technology creates the 
image using small dots, or picture elements (pixels).  Your DLP Projection TV is manufactured to a high level of perfor-
mance and quality, in fact, 99.99% perfect in the number of properly functioning pixels.  As in other display technol-
ogy, sometimes a pixel is continuously active, inactive or the incorrect color.  Our standard is clear; MDEA warrants 
only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and 
correct customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your 
MITSUBISHI dealer, by writing at the address provided below, calling MDEA at the 800-332-2119, or by using the 
support feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your 
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center. 
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any 
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be 
provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service. 
Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE 
OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However, 
please return the Owner Registration Card so that we can contact you should a question of safety arise which could 
affect you. 
						

							 Warrant y 39
For assistance call 1(800) 332-2119
d. To obtain a replacement lamp, order the lamp directly from the MDEA Parts Department at (800) 553-7278.
2. THIS LIMITED WARRANTY DOES NOT COVER:
a. Up to .01% pixel outages (small dot picture elements that are dark or incorrectly illuminated).
b.  Damage to the lenticular screen or Fresnel lens, screen frame, cosmetic damage or to any other damage where 
such damage is caused by unauthorized modification, alteration, repairs to or service of the product by anyone other 
than an authorized MITSUBISHI service center; physical abuse to or misuse of the product (including any failure to 
carry out any maintenance as described in the Owner’s Guide including air vent cleaning or any product damaged 
by excessive physical or electrical stress); any products that have had a serial number or any part thereof altered, 
defaced or removed; product use in any manner contrary to the Owner’s Guide; freight damage; or any damage 
caused by acts of God or other factors beyond the reasonable control of MDEA, such as power surge damage 
caused by electrical system or lightning.  This limited warranty also excludes service calls where no defect in the 
product covered under this warranty is found, service calls related to unsatisfactory audio or visual reception or signal 
unless caused by a defect in the product that is covered under this limited warranty, all costs, expenses or any other 
damages arising from product installation, or set-ups, any adjustments of user controls (including contrast, bright-
ness, color, tint, fine tuning, sharpness), other adjustment necessary to prepare the unit for display or use, connection 
with any external audio receiver, antenna, cable or satellite systems, or service of products purchased or serviced 
outside the U.S.A.  Please consult the operating instructions contained in the Owner’s Guide furnished with the 
product for information regarding user controls.
3. ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY WHICH, BUT FOR THIS PROVISION, 
MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED. THE IMPLIED 
WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY 
LIMITED TO A TERM OF ONE YEAR.
4. UNDER NO CIRCUMSTANCES SHALL MDEA BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY 
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF BREACH OF WARRANTY, 
BREACH OF CONTRACT, OR OTHERWISE.
5. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of inciden-
tal, special, or consequential damages, so the above limitations or exclusions may not apply to you.
6. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to 
state.
7. In the event of any dispute under this limited warranty, jurisdiction and venue for resolving that dispute will be in the 
state where the television was purchased and the laws of such state will govern.
MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC.
9351 Jeronimo Road
Irvine, CA 92618-1904 
						

							Website:
www.mitsubishi-tv.com
E-mail:
[email protected]
Call Consumer Relations for operational or connection assistance at
800-332-2119
To order replacement or additional
remote controls or lamp cartridges
Visit our website www.mitsuparts.com
or call
800-553-7278
SYSTEM RESET
If the TV does not respond to the remote control, 
control-panel buttons, or will not power on/off, press 
and hold the 
POWER button on the control panel for 
ten seconds.
The TV will turn off.  Power on the TV and the green LED 
will flash quickly for about one minute.  Recent setting 
changes 
may be lost.
V4 3/ V4 3C
© 2010 Mitsubishi Digital Electronics America, Inc.  853B710B30