Miele W 2839 User Manual

							Cleaning the filter in the water
inlet
The washing machine has a filter to
protect the water inlet valve.
The accessible filter in the union in the
open end of the inlet hose should be
checked every six months, or more
often if there are frequent interruptions
to the external water supply.First turn off the stopcock.
Unscrew the threaded union
connecting the free end of the inlet
hose to the stopcock.
Remove the rubber seal1from the
spigot nut.
Hold the free end of the inlet hose
upside down. The plastic filter2will
fall out.
Clean the plastic filter.

Put the filter and seal back in the
reverse order and reconnect the
hose.
Turn on the stopcock and check the
connection is watertight. If water drips
out, tighten the connection.
Neverforget to put the filter back in
place after cleaning.
Cleaning and care
41 
						

							With the help of the following notes, minor faults in the performance of the
machine, some of which may result from incorrect operation, can be put right
without contacting the Service Department.
Repair work to electrical appliances should only be carried out by a
suitably qualified person in strict accordance with current local and national
safety regulations. Repairs and other work by unqualified persons could be
dangerous. The manufacturer cannot be held liable for unauthorised work.
The programme does not start
Problem Possible cause Remedy
The display remains
dark and the indicator
lights for the
programme buttons
are not lit up.There is no power to
the machine.Check whether
– the mains plug is plugged
in and switched on.
– the fuse or circuit breaker
has tripped.
You are asked to enter
a code.Access via a code has
been activated.Enter the code and confirm
the entry. Deactivate the
code if you do not wish this
message to appear in the
display the next time the
machine is switched on.
The display is dark.The display has
switched off
automatically to save
energy (Standby
mode).Press a button. Standby
comes to an end.
Problem solving guide
42 
						

							Fault messages in the display
Problem Possible cause Remedy
Fault
Check drainage
system–The water outlet is
blocked or
restricted.
–The drain hose has
been fixed too high.–Clean the drain filter and
the drain pump.
–The maximum delivery
head is 1 m.
Fault
Water intake
Open stopcockThe water inlet is
blocked or restricted.Check whether
–the stopcock is opened
properly.
–the inlet hose is kinked.
– the water pressure is too
low.
Waterproof system
activated
Close the stopcockThe water protection
system has reacted.– Close the stopcock.
– Call the Service
Department.
Technical fault.
Call the Service
DepartmentThere is a fault. Start the programme again.
If the fault message
appears again, contact the
Service Department.
The following flashes in
the display:
Anti-crease
alternately with
Check detergent
Excessive foam has
built up during
washing.Use less detergent next
time and follow the
manufacturer's instructions
on dosage given on the
packaging.
To switch off the fault message: Switch the machine off with thebutton.
Problem solving guide
43 
						

							Problems with the load size indicator or calibrating to zero
Problem Possible cause Remedy
The display indicates
a load of

						

							General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.The machine feet are not
level.Level the machine (see
"Installation and
connection").
The laundry has not
been spun properly and
is still wet.The machine detected an
imbalance during the final
spin and reduced the
spin speed automatically.Include both large and
small items in the load as
this will give better
distribution.
The laundry has not
been spun satisfactorily.The spin speed selected
was too low.Select a higher spin
speed next time.
The pump makes
strange noises.This is not a fault! These noises occur at the end of
a pump sequence as a normal part of the operation.
There is a lot of
detergent residue in the
detergent drawer.The water pressure is too
low.– Clean the water inlet
filter.
– Select Water plus.
Powder detergent used
with water softeners can
be sticky.Add washing powder
and then add the water
softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in thecompartment.The siphon tube is not
correctly positioned, or is
clogged up.Clean the siphon, (see
“Cleaning and care -
Cleaning the detergent
dispenser drawer”).
The display is in a
different language.A different language has
been selected inSettings
Language
.Set the language you
want. The flag symbol
will guide you.
When laundry is dry it
feels hard to the touch.Too vigorous wash
action.Programme in gentle
action and more water.
Not enough detergent
used.Increase detergent dose
to prevent limescale
build up in laundry.
No fabric conditioner
used.Use fabric conditioner in
last rinse.
Power cutOnce power has been restored, switch the washing
machine on with thebutton to continue the
programme.
Problem solving guide
45 
						

							An unsatisfactory wash result
Problem Possible cause Remedy
Liquid detergent
does not give the
required result.Liquid detergents
usually contain no
bleaching agents.
They do not remove
fruit, coffee and tea
stains.–Use a general purpose
detergent containing a
bleaching agent.
–Pour stain removers into
compartmentof the
dispenser drawer and liquid
detergent into a dispenser ball.
–Never put stain removers and
liquid detergent together in the
dispenser drawer.
Grey, greasy
particles cling to
washed laundry.Insufficient amounts of
detergent were used
to break down the
particles of grease in
heavily soiled laundry.– Use more detergent.
– Before washing the next load
run aCottons 75°Cprogramme
with powder detergent but
without a load.
A stale smell is in
the drum and on
laundry.Low temperature
washing.– Before washing the next load
run aCottons 75°Cprogramme
with powder detergent but
without a load.
White residues
which look like
powder detergent
are seen on dark
textiles after
washing.The detergent
contained compounds
(zeolites) to aid water
softening which are
not soluble in water.
They have ended up
on the laundry.–
Try and brush off the residues
with a soft brush once the
laundry is dry.
–
Wash dark textiles using a
detergent which contains no
zeolites. Liquid detergents
usually contain no zeolites.
–
Use theDark garments
programme.
Clothes are coming
out creased.The machine was
overloaded.–
Reduce quantity of clothes in
drum.
The wrong
programme was used.–
Check care labels and the
programme chart.
–
Use easy iron conditioners.
Problem solving guide
46 
						

							The door will not open
Possible cause Remedy
The machine is not
connected to the
electricity supply and/or is
not switched on.Insert the plug in the socket and switch on, and/or
switch the machine on with thebutton.
The safety lock has been
activated.Deactivate the safety lock as described in
"Changing the programme sequence - Safety
lock".
Access via a code has
been activated.Deactivate the code as described in "Settings
menu".
Power cut.Open the drum door as described in the next
section.
The door was not correctly
engaged.Press hard against the lock side of the drum door
and then press theDoorbutton.
There is still water in the
drum and the machine is
unable to drain.Clean the drain filter and drain pump as described
in the next section.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
47 
						

							Opening the drum door in the
event of a blocked drain outlet
and/or power failure
Switch the washing machine off.
1. Drain the machine
If the drain outlet is blocked,(up to 25
litres)of water will be retained in the
machine.
Caution: if laundry has been
washed at a high temperature, water
draining out of the machine will still
be hot. Danger of scalding!

Use a screwdriver to open the flap in
the machine plinth.

Pull the flap and the drain hose
attached to it out of the machine.

Point the drain hose into a suitable
container.Remove the stopper.
Once the flow of water ceases,
replace the stopper in the end of the
hose.
Problem solving guide
48 
						

							2. Open the drum door
Always make sure that the drum
is stationary before reaching into the
machine to remove laundry.
Reaching into a moving drum is
extremely dangerous.
Door hinged right
Use a screwdriver to push the
emergency door latch downwards
(see illustration). The drum door will
open.Door hinged left
Use a screwdriver to push the
emergency door latch downwards
(see illustration). The drum door will
open.
3. Clean the drain filter
There is a lever behind the detergent
drawer fascia panel.

Remove the lever.
Problem solving guide
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							The drain filter access flap is visible
when the drum door is open.
Use the lever to open the access
flap.

Unscrew the drain filter completely.Check that the impeller can turn
easily. Remove any foreign objects
(e.g. buttons, coins, etc.) and fluff.
Then clean the drain filter and the
drain filter housing.
Put the drain filter back in place and
secure.
Make sure the drain filter is
securely tightened. Otherwise there
is a risk of water leakage during use.
Problem solving guide
50