Midway Touch Master Infinity Upright Operation Manual
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CHAPTER Wiring WARNING: Failure to reconnect all ground wires or replace metal shields and covers with each mounting screw installed and securely tightened may result in radio frequency interference. 2 6 13 45
Wiring - 2 Midway Amusement Games, LLC CABINET WIRING DIAGRAM
Touchmaster® Infinity Upright Wiring - 3 POWER WIRING DIAGRAM
Wiring - 4 Midway Amusement Games, LLC NOTES ____________________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________
CHAPTER Troubleshooting CAUTION : Do not remove or install any connector when power is turned on. Doing so will damage the CPU board assembly or the hard disk drive and void the warranty. This Video Game Machine uses complex electronic components that are sensitive to static electricity. The following precautions must be observed and followed prior to handling any electronics. • Ensure that the AC power to the Video Game Machine is turned off prior to servicing. • Discharge any static electricity build up in your body by touching any unpainted metal on the Video Game Machine. Do this before touching or handling electronic assemblies. • Handle electronic assemblies by their edges and store them in an anti-static area when not in use or when being transported. • Do not touch, remove, or connect any electronic assemblies when AC power is on. Doing so will damage electronic assemblies and void the warranty. • Always replace ground wires, shields, safety covers, etc. when maintenance or service is completed. Ensure that all ground and mounting screws are installed and tightened firmly. 213 456
Troubleshooting - 2 Midway Amusement Games, LLC Video Game Machine Does Not Start Symptom Problem Suggested Solution • Machine appears non-functional. • No audio • No fan • No video display Lack of electricity 1. Check that power switch is on. 2. Verify that line cord is plugged in. 3. Try another power outlet. 4. Reset circuit breaker at rear of cabinet. Poor AC connection 1. Check airflow out of cabinet near fan. (Lack of airflow suggests DC power is not available from power supply.) 2. Turn off AC power. 3. Remove line cord cable clamp. 4. Test line cord, power plug and IEC connector for breaks or damage. 5. Verify continuity of each wire in cord. 6. Fully seat IEC connector into mating cabinet receptacle. 7. Replace cable clamp and its screw. 8. Ensure cabinet wiring harness connectors are fully seated in corresponding AC power wiring harness connectors. 9. Verify AC wire connections at power supply terminals. Faulty fuse 1. Remove fuse by turning ¼ turn counterclockwise. 2. Replace fuse with exact same type if necessary. Faulty AC line filter 1. Examine AC line fuse on Power Supply Board Assembly. 2. Replace faulty fuse with identical fuse of proper voltage and current rating. 3. Connect line cord and verify operation. 4. Fully seat AC plug in outlet. 5. Verify AC line voltage is present. 6. Turn AC power on. 7. Check DC wiring harness and connectors if fuse breaks again.
Touchmaster® Infinity Upright Troubleshooting- 3 Startup Problems Continued Symptom Problem Suggested Solution • Machine appears non-functional, but currency acceptor price indicator is illuminated. Poor connection 1. Turn AC power off. Unplug AC line cord. Remove Rear Door and electronics cover. 2. Inspect CPU Board Assembly. 3. Ensure DC Power connector is attached and fully seated onto mating board connector. 4. Check other wiring connectors in same way. Poor DC power 1. Turn AC power on. 2. Using 20-Volt DC range on a digital voltmeter, measure DC voltages present at power connector pins. Refer to Cabinet W iring Diagram for specific wiring information and voltage limits. Poor AC power 1. Using 2-Volt AC range on a digital voltmeter, measure same DC voltages as above. 2. A reading here indicates that power supply voltages are unstable and may contain ripple or noise. System errors 1. Verify that Video Game Machine completes Power- Up Self-Test sequence without errors. 2. Note errors and/or failures found during tests. 3. Open upper cash door and enter Menu System by pressing TEST pushbutton. 4. From MAIN MENU, choose DIAGNOSTICS MENU , then VIDEO TEST . 5. Perform tests, then proceed to HARDW ARE TEST , and SOFTW ARE TEST . 6. Use these tests to check function of components and software.
Troubleshooting - 4 Midway Amusement Games, LLC Currency Does Not Start Game Symptom Problem Suggested Solution • Machine does not accept currency or tokens. • Machine cannot be started. • Audio present • Video present Bad currency 1. Turn AC power off. Open upper and lower cash doors. 2. Empty cash box and DBV. 3. Inspect revenue for counterfeit currency. 4. Remove items that block path from coin mechanism to cash box. Blocked coin mechanism 1. Turn AC power off. Open upper and lower cash doors. 2. Check coin mechanism and DBV to ensure proper mounting. 3. Remove coin mechanism and DBV and clear currency path. Unleveled coin mechanism 1. Verify coin mechanism is level. 2. Ensure that connector is attached and fully seated. 3. Repair or replace mechanism if bent or damaged. 4. Ensure cables and wiring are connected to currency acceptor or coin mechanism. • Machine does not accept currency or tokens. • Audio present • Video present Software setting 1. Enter Menu System. At MAIN MENU, choose GAME/COINAGE SETUP. 2. Check maximum credit limit. • Machine accepts currency or tokens. • Machine does not start. • Audio present • Video present Faulty coin mechanism 1. Check coin mechanism and DBV to ensure proper mounting. 2. Verify that each release latch is in closed and locked position. 3. Test known good and bad coins and bills to see if mechanisms accepts and rejects currency correctly. 4. Enter Menu System. 5. From MAIN MENU, choose DIAGNOSTICS MENU , then HARDW ARE TEST , then SW ITCH TEST. 6. Use tests to confirm operation of each switch. Poor connection 1. Check that external coin door indicators (pricing, flashing arrows, etc.) are illuminated. 2. Check connectors and cables for wiring continuity from CPU board connector to coin door. 3. Turn AC power off. 4. Ensure No parts or wires are caught in hinges or switch contacts.
Touchmaster® Infinity Upright Troubleshooting- 5 Currency Problems Continued Symptom Problem Suggested Solution Incorrect program Examine currency acceptor for programmable features. Some devices require operator adjustment for each specific type of currency recognized. Refer to manufacturer’s literature for assistance in setting acceptor features to required values. Faulty switch Check for continuity in each suspect switch connection (Common to Normally Open or Common to Normally Closed). Replace faulty switches (bent levers, broken actuators, etc.). Defective mechanism Verify that each mechanism operates properly by placing in a known good unit. • Machine accepts currency or tokens. • Number of credits per coin or bill is incorrect. • Credits are sometimes not given for valid currency. System error 1. Open upper cash door. Enter Menu System by pressing the TEST pushbutton. 7. From MAIN MENU, choose DIAGNOSTICS MENU , then HARDW ARE TEST , then SW ITCH TEST. 2. Use these tests to confirm operation of each switch. Incorrect pulse width 1. From MAIN MENU, choose GAME/COINAGE SETUP and verify that currency acceptor is enabled. 2. Consult manufacturer’s literature and adjust pulse width to long setting. 3. Verify that currency acceptor operates correctly by placing in a known good unit. Incorrect acceptor program Refer to manufacturer’s literature. Set acceptor features to required values. Poor wiring Check that cabinet wiring is correct. Ensure that coin meter and coin switches are properly connected. Refer to Cabinet W iring Diagram for specific information. Defective acceptor Verify that each acceptor operates properly by placing in a known good unit.
Troubleshooting - 6 Midway Amusement Games, LLC Touchscreen Problems Symptom Problem Suggested Solution • Touchscreen is not accurate for two or more players. Dirty screen Clean cabinet often, especially Touchscreen area. It is not necessary to switch off AC power to clean Video Game Machine. Apply isopropyl alcohol and warm water to a clean cloth or sponge, then use this to wipe surface. Do not apply cleaner directly on unit. Liquids dripping into circuits can cause erratic operation. Turn off AC power. Remove monitor bezel. Clean Touchscreen, especially areas normally behind bezel. Overzealous touching W arn players to use only one finger at a time. Simultaneous touches confuse Touchscreen Controller. Players need grounding Some players find Touchscreen response improves when they touch the metal surface of cabinet with one hand as they operate the Touchscreen with other hand. • Touchscreen chooses incorrect items. • Touchscreen does not respond when certain areas are touched. Incorrect calibration 1. Open upper cash door. Enter Menu System by pressing TEST pushbutton. 2. From MAIN MENU, choose CALIBRATE TOUCHSCREEN . Calibrate, then test calibration. 3. Confirm that Touchscreen detects and properly tracks finger position in all areas of the screen. Bad controller Ensure Touchscreen Controller operates properly by placing in a known good unit. • Touch controls are intermittent or completely non- functional. • Machine starts normally. Poor connection 1. Open upper cash door. Enter Menu System by pressing TEST pushbutton. 2. From MAIN MENU, select DIAGNOSTICS MENU, then HARDW ARE TEST and then SW ITCH TEST . 3. Confirm operation of each switch in cabinet. CPU board power Remove Rear Door and Electronics Cover. Observe CPU Board Assembly while touching touch screen. Red LED glows if touch is sensed. Poor Controller power Green LED at end of Touchscreen Controller glows if voltage is in circuits. If the LED fails to glow, check power connection to Controller. Poor Controller connection 1. Turn AC power off. Remove Rear Door. 2. Check that Touchscreen Controller Cable is fully seated in connector of Touchscreen Controller. • Touchscreen does not calibrate. Bad controller or Touchscreen 1. Ensure that Touchscreen Controller operates properly by placing in a known good unit. 2. If Controller works, replace Touchscreen. • “Touch Controller Not Found” error message Poor connection 1. Turn AC power off. Remove Rear Door. 2. Check that Touchscreen Controller Cable is fully seated in connector of Touchscreen Controller. 3. Ensure Touchscreen Controller operates properly by placing in a known good unit.