Merlin Classic Mail Instructions Manual
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![Page 12
Company Greeting: Thank you for calling [YOUR COMPANY NAME].
Top-Level Menu:
Call Routing Worksheet
Day Operation
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a MailboxMailbox Number:
(No...](http://img.usermanuals.tech/thumb/5727/83807/w64_merlin-classic-mail-1-5-design-package-merlin-206-410-820-plus_d-11.png "Page 12
Company Greeting: Thank you for calling [YOUR COMPANY NAME].
Top-Level Menu:
Call Routing Worksheet
Day Operation
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a MailboxMailbox Number:
(No...")
![Page 14
Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS].
Top-Level Menu:
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8 ....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:...](http://img.usermanuals.tech/thumb/5727/83807/w64_merlin-classic-mail-1-5-design-package-merlin-206-410-820-plus_d-13.png "Page 14
Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS].
Top-Level Menu:
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8 ....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:...")
Secondary Method - Time Shared Access If vacant Tel.Co. ports are not available to provide dedicated voice mail access, existing telephone line an be interposed with the Classic Mail to provide time-shared access to voice mail. The mailbox owner selects an interposed line and enter the voice mail access code. Using this method, voice mail access is time-shared with inbound and outbound calls. The least busy telephone lines should be used for time-shared voice and access. Classic Mail Design Package - 21
Hybrid Method - Dedicated/Time-Shared Access A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using available vacant Tel.Co. ports for dedicated access in addition to interposed connection to provide the maximum number voice mail access connections. Vacant Tel.Co. ports are used first followed by interposing the least busy telephone lines. Classic Mail Design Package - Page 22