Merlin Classic Mail Instructions Manual

Company Greetings
Day Greeting:
i Note:If Call Routing is required, skip this step and proceed to Call Routing - Day Operation.
Thank you for calling [Company Name]...
Night Greeting:
i Note:If Call Routing is required, skip this step and proceed to Call Routing - Night Operation.
Thank you for calling [Company Name]. Our business hours are [business hours]...
Classic Mail Design Package - page 11 

Company Greeting: Thank you for calling [YOUR COMPANY NAME].
Top-Level Menu:
Call Routing Worksheet
Day Operation
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a MailboxMailbox Number:
(No...

i Note:To design additional routes, reproduce this page.
Day
Selector Code Key #
q
q
q
q
q
qHear a Message
(Annoucement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Day
Selector Code Key #
Hear a Message
(Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)Intercom Number:
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail Design Package - Page 13 

Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS].
Top-Level Menu:
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8 ....
Key Routes:
Define the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:...

i Note:To design additional routes, reproduce this page.
Night
Selector Code Key #
q
q
q
q
q
qHear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Night
Selector Code Key #
Hear a Message
(Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail Design Package - Page 15 

Mailbox Assignment Sheet
Mailbox OwnerNo.Mailbox OwnerNo.
10
910
11911
12
912
13913
14914
15915
16
916
17
917
18918
19919
20920
21
921
22922
23
923
24
924
25
925
26
926
27
927
28928
29
929
900930
901
931
902932
903933
904934
905935
906
936
907
937
908
938
909939
Classic Mail Design Package - Page 16 

Mailbox OwnerNo.Mailbox OwnerNo.
940970
941
971
942
972
943
973
944974
945975
946
976
947
977
948
978
949
979
950980
951
981
952982
953983
954
984
955985
956986
957
987
958
988
959989
960
990
961
991
962
932
963
993
964994
965
995
966
996
967997
968998
969999
Classic Mail Design Package - Page 17 

Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation and
Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice
Terminal is connected. A Telehone Emulation connection is electronically identical to a Merlin attendant console.
The Classic Mail has the ability to use this Telephone Emulation....

Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on
outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The
Classic Mail interacts with a caller, offering a menu of choices and taking action on the callers selections. A
caller may indicate which menu choices they would like to select by pressing the touch tone key that
corresponds with the desired selection. The Classic Mail...

Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin
Control Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail
interposed jacks to the vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by
selecting one of these lines and pressing the voice mail access key.
Classic Mail Design Package - Page 20