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Lucent Technologies Message Manager Quick Reference Guide
Lucent Technologies Message Manager Quick Reference Guide
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BENEFITS OF MESSAGE MANAGER RELEASE 4.5 More flexibility Message Manager is now designed specifically for Windows ’95 and Windows NT. You can use the right mouse button to access mini-menus of common tasks, roll the cursor over buttons and messages for immediate help, and use long file names for attached files. Enhanced fax features With these great new fax features you can send a fax to many recipients with a personalized cover page for each person, forward selected pages of a multipage fax, and customize the default cover page with your company’s name and logo. Easier to use Now you can quickly change Message Manager settings on the Options form, print text messages and faxes with the Quick Print button, and change the names of Personal Folders just by clicking on them. Send multiple Workbench messages If you’re working offline, you can create several messages, store them in your Workbenchfolder, and then send them all at once next time you log in. SITE-SPECIFIC INFORMATION Contact your system administrator for this information. AUDIX Server ID _______________________________ Extension _____________________________________ Default Password _______________________________ Fax Prefix _____________________________________ Help Number __________________________________ Lucent Technologies 1001 Murphy Ranch Road Milpitas, CA, USA 95035-7912 http://www.lucent.com ©Copyright 1999 Octel Communications Corporation, a subsidiary of Lucent Technologies. All rights reserved. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Octel Communications Corporation, a subsidiary of Lucent Technologies. All other trademarks are the properties of their respective owners. Printed in USA. 06/1999 Doc. #: 585-310-776 Issue: 1 Message Manager QUICK REFERENCE GUIDE
MESSAGE MANAGER BASICS MEDIA COMPONENTS You can include the following types of media in Message Manager messages. Create, send, receive, and store voice messages. Create, send, receive, and store faxes. Create, send, receive, and store textmessages. Attach, send, and receive multiple binary files. FOLDERS AND STORAGE SPACE Messages in your Personal folders, Workbench, and Wastebasket are located on your PC. All the other folders and the messages they contain are located on the AUDIX server. You control the messages stored on your PC. Messages stored on the server decrease your available mailbox storage space and will be deleted after a time determined by your AUDIX administrator. GETTING HELP AND ADDITIONAL INFORMATION For task-based online help, select Contentsfrom the Help menu, click the Helpbutton, or press F1. MESSAGE MANAGER QUICK STEPS CREATING A MESSAGE 1. Click the Create a Messagebutton. 2. In the Subjectfield, enter a brief description, if you wish. 3. In the Enter Addressfield, type the name or telephone number of a recipient, and press Enter. Repeat for each recipient. 4. Click the component you want to include. (See Media Componentsabove.) 5. Click Send, Schedule Delivery, Save in Workbench, orCancel. PLAYING OR VIEWING A MESSAGE 1. Click any folder to see a list of messages. 2. Select the message description to highlight it. 3. Click the component you want to play or view. (See Media Componentsabove.) For voice messages, the message plays. For text or fax messages, the viewer displays. For file attachments, the Attached file(s) dialog box displays. REPLYING TO A MESSAGE 1. Click the Reply to Senderbutton. 2. On the Create Messagescreen, select which original components to include in your reply. 3. Follow the Creating a Messagesteps. FORWARDING A MESSAGE 1. Click the Forward Messagebutton. 2. On the Create Messagescreen, the original components are selected to forward. You may de-select one or more components. 3. Follow the Creating a Messagesteps. CREATING A FAX This feature may not be available on all systems. Contact your system administrator if you have questions. Although Message Manager receives, sends, and stores faxes, new faxes are created in other Windows applications that have print capabilities. 1. Use any other Windows application to create the document you want to fax. 2. On the application’s Filemenu, select Print. 3. In the Print dialog box, select the Message Manager Fax Print Driver, and click OK. The Message Manager application launches. 4. Follow the Creating a Messagesteps. CHANGING YOUR PERSONAL GREETINGS 1. Click the Manage Personal Greetingsbutton. 2. On the Personal Greetingsscreen, click the button next to the greeting you want to change. 3. When the audio palette displays, record the new greeting. 4. Type a description for the greeting, and click OK. CHECKING THE STATUS OF OUTGOING MESSAGES 1. Click the Outgoingfolder to see a list of the messages sent from your AUDIX account. The Status column indicates whether each message is Scheduled, Delivered, Accessed, or Failed. 2. Double-click any message to view or print the Message Delivery Report. USING THE WORKBENCH FOLDER If you begin to create a message but want to finish it later, save it to the Workbenchfolder. If you lose your AUDIX connection while creating a message, the message is automatically saved to the Workbench folder. 1. Click the Workbenchfolder to see a list of saved messages. 2. Select the message you want to edit or send. 3. Click the Edit Workbench Messagesbutton. 4. Follow the Creating a Messagesteps.
MESSAGE MANAGER BASICS MEDIA COMPONENTS You can include the following types of media in Message Manager messages. Create, send, receive, and store voice messages. Create, send, receive, and store faxes. Create, send, receive, and store textmessages. Attach, send, and receive multiple binary files. FOLDERS AND STORAGE SPACE Messages in your Personal folders, Workbench, and Wastebasket are located on your PC. All the other folders and the messages they contain are located on the AUDIX server. You control the messages stored on your PC. Messages stored on the server decrease your available mailbox storage space and will be deleted after a time determined by your AUDIX administrator. GETTING HELP AND ADDITIONAL INFORMATION For task-based online help, select Contentsfrom the Help menu, click the Helpbutton, or press F1. MESSAGE MANAGER QUICK STEPS CREATING A MESSAGE 1. Click the Create a Messagebutton. 2. In the Subjectfield, enter a brief description, if you wish. 3. In the Enter Addressfield, type the name or telephone number of a recipient, and press Enter. Repeat for each recipient. 4. Click the component you want to include. (See Media Componentsabove.) 5. Click Send, Schedule Delivery, Save in Workbench, orCancel. PLAYING OR VIEWING A MESSAGE 1. Click any folder to see a list of messages. 2. Select the message description to highlight it. 3. Click the component you want to play or view. (See Media Componentsabove.) For voice messages, the message plays. For text or fax messages, the viewer displays. For file attachments, the Attached file(s) dialog box displays. REPLYING TO A MESSAGE 1. Click the Reply to Senderbutton. 2. On the Create Messagescreen, select which original components to include in your reply. 3. Follow the Creating a Messagesteps. FORWARDING A MESSAGE 1. Click the Forward Messagebutton. 2. On the Create Messagescreen, the original components are selected to forward. You may de-select one or more components. 3. Follow the Creating a Messagesteps. CREATING A FAX This feature may not be available on all systems. Contact your system administrator if you have questions. Although Message Manager receives, sends, and stores faxes, new faxes are created in other Windows applications that have print capabilities. 1. Use any other Windows application to create the document you want to fax. 2. On the application’s Filemenu, select Print. 3. In the Print dialog box, select the Message Manager Fax Print Driver, and click OK. The Message Manager application launches. 4. Follow the Creating a Messagesteps. CHANGING YOUR PERSONAL GREETINGS 1. Click the Manage Personal Greetingsbutton. 2. On the Personal Greetingsscreen, click the button next to the greeting you want to change. 3. When the audio palette displays, record the new greeting. 4. Type a description for the greeting, and click OK. CHECKING THE STATUS OF OUTGOING MESSAGES 1. Click the Outgoingfolder to see a list of the messages sent from your AUDIX account. The Status column indicates whether each message is Scheduled, Delivered, Accessed, or Failed. 2. Double-click any message to view or print the Message Delivery Report. USING THE WORKBENCH FOLDER If you begin to create a message but want to finish it later, save it to the Workbenchfolder. If you lose your AUDIX connection while creating a message, the message is automatically saved to the Workbench folder. 1. Click the Workbenchfolder to see a list of saved messages. 2. Select the message you want to edit or send. 3. Click the Edit Workbench Messagesbutton. 4. Follow the Creating a Messagesteps.
BENEFITS OF MESSAGE MANAGER RELEASE 4.5 More flexibility Message Manager is now designed specifically for Windows ’95 and Windows NT. You can use the right mouse button to access mini-menus of common tasks, roll the cursor over buttons and messages for immediate help, and use long file names for attached files. Enhanced fax features With these great new fax features you can send a fax to many recipients with a personalized cover page for each person, forward selected pages of a multipage fax, and customize the default cover page with your company’s name and logo. Easier to use Now you can quickly change Message Manager settings on the Options form, print text messages and faxes with the Quick Print button, and change the names of Personal Folders just by clicking on them. Send multiple Workbench messages If you’re working offline, you can create several messages, store them in your Workbenchfolder, and then send them all at once next time you log in. SITE-SPECIFIC INFORMATION Contact your system administrator for this information. AUDIX Server ID _______________________________ Extension _____________________________________ Default Password _______________________________ Fax Prefix _____________________________________ Help Number __________________________________ Lucent Technologies 1001 Murphy Ranch Road Milpitas, CA, USA 95035-7912 http://www.lucent.com ©Copyright 1999 Octel Communications Corporation, a subsidiary of Lucent Technologies. All rights reserved. All trademarks identified by ® and ™ are registered trademarks or trademarks respectively, of Octel Communications Corporation, a subsidiary of Lucent Technologies. All other trademarks are the properties of their respective owners. Printed in USA. 06/1999 Doc. #: 585-310-776 Issue: 1 Message Manager QUICK REFERENCE GUIDE