Lucent Technologies Enterprise Communications Server Release7 Manual

Centralized Attendant Service 
65 Identifying Differences in a CAS Environment 
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DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
5
Centralized Attendant Service
Centralized Attendant Service (CAS) allows multi-switch systems at more than 
one location to consolidate console operators at one location. This location is 
“CAS main.” The other locations, typically without console operators, are CAS 
branches. 
Identifying Differences 
in a CAS...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Centralized Attendant Service 
66 Identifying Differences in a CAS Environment 
5
Using CAS-Associated Tones
In addition to the standard console tones, a CAS console has the following call 
identification tones:
Using a CAS Display
In addition to standard display information, you can view the following incoming 
calls information from branch locations:
Table 9. Ringing and Tones Descriptions
Tone Pitch...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Centralized Attendant Service 
67 Identifying Differences in a CAS Environment 
5
Using CAS Operating Procedures
Operating procedures for CAS environments work similarly to standard 
environments. However, transferring calls, placing calls on hold, console backup 
services, and night service function differently in CAS environments. The 
following section describes these procedures in detail....

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Centralized Attendant Service 
68 Identifying Differences in a CAS Environment 
5
Explain to the caller that the called party cannot be reached. If the 
caller wants to wait, transfer the call again; then press the 
RELEASE 
button.
If the caller does not want to wait, take a message and press the 
RELEASE button.
Placing Calls on Remote Hold
When calls for a branch location need to be placed on hold,...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Centralized Attendant Service 
69 Identifying Differences in a CAS Environment 
5
2. Listen for call identification tone (if provided by the branch).
3. Answer the call.
4. Select one of the following options:
nPress the FLASH button. Flash lamp lights for 2 seconds.
nPress the CONFERENCE button.
nPress the TRANSFER button.
5. Dial the requested number.
6. End the call by hanging up or by pressing...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Centralized Attendant Service 
70 Identifying Differences in a CAS Environment 
5
nPress the CONFERENCE button
nPress the TRANSFER button
The transferred call drops, or remote hold deactivates.
Single-Line Phone — Night Service Operations
If a single-line phone performs night service, the user flashes the switchhook to 
transfer CAS calls. You can place CAS calls can on remote hold any time a caller...

Routine Maintenance 
71 Testing the Console 
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DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
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Routine Maintenance
Routine testing and cleaning for your console is quite simple. This chapter 
provides step-by-step procedures for testing your console, describes cleaning 
procedures, and discusses what you need to do in the case of a power outage.
Testing the Console
It is important for you to test your console’s display and console lamps weekly. If...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Routine Maintenance 
72 Cleaning Your Console 
6
To test the display and lamps on a 302C console:
1. Press the 
POS BUSY and VOLUME UP button simultaneously.
2. When finished, press 
POS BUSY to place console back in service
Cleaning Your Console
To clean the console, use a slightly-dampened paper towel or soft cloth. Oily 
substances on the console may require considerable rubbing or the use of a mild...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
73
Glossary and Abbreviations 
 
GL
Glossary and Abbreviations
A
AAR
See  
Automatic  Alternate Routing  (AAR).
Abbreviated Dialing (AD)
A feature that allows callers to p lace calls b y d ialing  just one or two d ig its.
AAR
Automatic  Alternate Routing
ACD
See  
Automatic  Call Distrib ution (ACD).
access code
A 1-, 2-, or 3-d ig it d ial c od e used  to activate or canc el a feature, or ac cess an...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Glossary and Abbreviations 
74  
Automatic Call Distribution (ACD) split
A method of routing c alls of a similar typ e among ag ents in a call c enter. Also, a group  of 
extensions that are staffed  b y ag ents trained to hand le a certain typ e of inc oming  c all.
Automatic Route Selection (ARS)
A feature that allows the system to automatic ally c hoose the least-cost way to send  a toll call.
B...