Lucent Technologies DEFINITY PC Console Release 2.5 Quick Reference Guide

							Login FunctionsLaunch PC Console:
1. Double-click on Console Operation icon
Login as different attendant:
1. Select Attendant-Login from Menu Bar
2. Enter login name and password
3. Click OK
Exit PC Console:
1. Select Attendant-Exit from Menu BarCopyright Ó
 1999, Lucent Technologies
All Rights Reserved
Printed in USA
Notice.  While reasonable efforts were made to ensure that
the information in this book was complete and accurate at the
time of printing, Lucent Technologies can assume no
responsibility for any errors.  Changes and corrections to the
information contained in this document may be incorporated
into future reissues.
Warranty.  Lucent Technologies provides a limited warranty
on this product.  Refer to the “Limited Use Software License
Agreement” card provided with your package.
Federal Communication Commission (FCC) Statement:
Part 15:  Class A Statement.  This equipment has been
tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.  These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment.  This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful
interference to radio communications.  Operation of this
equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct
the interference at his own expense.
Acknowledgment.  This document was prepared by the
Product Documentation Development group, Lucent
Technologies, Holmdel, NJ 07733-3030.
555-233-740
Issue 2.5   October 1999DEFINITY®
 PC Console Release 2.5
Quick Reference GuidePC Console — The Elegant Solution 
						

							Basic Call HandlingAnswer call:
1. Click Answer Place call to extension:
1. Either:
Þ Click Hundreds Group button, then Busy Lamp
Field
Þ Click Call icon , then dial extension
using telephone or keyboard
Þ Search and dial in PC Directory
Place call to outside number:
1. Click Call 2. Either:
Þ Click Trunk Group button and dial as usual
Þ Dial complete number using telephone or
keyboard
Hold current call:
1. Click Hold Retrieve held call:
1. Click Retrieve Release call:
1. Click Release Transferring CallsTransfer incoming call to extension:
1. Click Transfer 2. Place call to extension
(If Auto Transfer enabled, call transfers automatically)
3. Either:
Þ Transfer call without announcing it; click
Transfer  before party answers
Þ Set up 3-way connection that includes console;
click Split before or after party answers
Þ Transfer call after announcing it; wait until
party answers then:
¨ If party accepts; click Transfer ¨ If party declines, is busy, or no answer;
click Cancel  to reconnect to caller
Transfer extension to outside number:
1. Click Trunk Group button or dial access code for
outgoing trunk
2. Dial number
3. Either:
Þ Transfer call without announcing it; click
Transfer  before party answers
Þ Set up 3-way connection that includes console;
click Split before or after party answers
Þ Transfer call after announcing it; wait until
party answers then:
¨ If party accepts; click Transfer ¨ If party declines; click Cancel  to
reconnect to caller
¨ If busy or no answer, click Cancel to reconnect to callerTransfer incoming trunk call to outside
number:
(Trunk-to-Trunk Transfer must be enabled on the switch)
1. Click Trunk Group button or dial access code for
outgoing trunk
2. Dial number
(If Auto Transfer enabled, call transfers automatically)
3. Either:
Þ Transfer call without announcing it; click
Transfer  before party answers
Þ Set up 3-way connection that includes console;
click Split before or after party answers
Þ Transfer call after announcing it; wait until
party answers then:
¨ If party accepts; click Transfer ¨ If party declines, is busy, or no answer;
click Cancel  to reconnect to callerConferencing CallsSet up conference:
1. Answer or place originating call
2. Click Conference 3. Click Call 4. Dial next number
Þ If party ready to join, click Add Þ If party not available, click Cancel 5. To add next person, go to Step 3
Drop self from conference:
1. Click Release End conference:
1. Click Forced Release 2. Click Yes to confirm