Lucent Technologies DEFINITY IP Softphone Users Guide

DEFINITY® IP Softphone User’s Guide
Introduction
The intent of this document is to guide you through the steps required to install the software that will enable
you to use DEFINITY IP Softphones.
NOTE:
This document shows several dialog screens that you will use to install and use DEFINITY IP Softphones.
These screens show particular values (such as IP addresses and telephone extensions) that are used here for
description only. They are not necessarily the values that you would use for your application....

• C-LAN IP address. (Needed by IP Softphone) ).
•   The FAC for PSA (Personal Station Access) ‘Associate’
•   Also read the PC/Laptop Requirements section at the end of this document.
Start:
Step 1 – install IP Softphone software
To use a softphone application you must install the DEFINITY IP Softphone software. If you already have
IP Softphone and will be installing a newer version – it is recommended that you first uninstall the older
version.
Please note that you might consider closing any open...

Step 2 – Download NetMeeting 3.X
If you currently have NetMeeting version 3.0 on your PC you must verify the following then you can skip
this section. Bring up NetMeeting as shown below and click on the Tools tab. Then select O
ptions and
verify that ‘Run NetMeeting in the background when Windows starts’ is not selected. This option should
not be selected.
To verify your NetMeeting version do the following:
- click on the NetMeeting icon on your desktop
OR
click on ‘start – programs – NetMeeting’.  This...

Options:
NetMeeting Options: There are some options that should be checked on NetMeeting. Click on Tools then
on  Options…
You will get the following: 

Codec Selection
Now select the Audio tab then select Advanced Calling… - this is where you select which Codec you will
be using when using NetMeeting. Make sure ‘Manually configure…’ is not selected.
Headsets
Users can use the speakers and built-in microphone on their PC/Laptop or a headset. The following verifies
the operation of your microphone and headset/speakers.
Using the NetMeeting window – select Tools – O
ptions – Audio. The following will appear: 

Now select Tuning Wizard and the following appears:
Select the Test button and you should hear sound. When done, select the Next button.
If your microphone is working properly you should see the above ‘color bar’ move    when you are
speaking. Select Next and the following appears:
Click on Finish. 

Using DEFINITY IP Softphones
Logging On
 The following will apply to all user types. Look for the “DEFINITY Login” icon on
your desktop and click on it. This will start the IP Softphone application running. If you are a telecommuter
application or roadwarrior application user, you will have to connect your PC/Laptop to our Lucent
network as you normally do. The following window will appear:
 The window above is the IP Softphone login window. Now enter the following:
1) Extension:  this is your DCP...

Roadwarrior/Desktop application users - you should have Microsoft NetMeeting 3.0x
displayed here. If not, then click on Change and the following will appear:
Select Microsoft NetMeeting 3.0x and then OK. Now you will be back to the       IP Softphone login
window again.
If your Microsoft NetMeeting ‘Voice Connection’ does not have Local Area       Network displayed – then
click on Change and select it. If you are using a dial-up       connection you must set the speed to 28800. 

6) Click on Login
Now note that either or both of the following windows may appear:
Click OK if you see the above window. This may be removed in a later IP       Softphone release.
Click OK if you see this window
7) If you are using your PC – Desktop at work – and it is taking over an existing DCP phone, IP
Softphone will inform you of this.
8) Click on ‘OK’
9) If your login is successful two new windows will pop up on your screen – “DEFINITY IP
Softphone” (which is shown in the next section...

Registration
Registration is the process that IP Softphone and NetMeeting communicate with DEFINITY and exchange
information (i.e., password, IP address, etc.). DEFINITY uses this information for establishing and routing
calls to and from the IP Softphone/NetMeeting complex. It is during the registration that IP Softphone will
take over your DCP set – if you have a physical set. If you get a pop-up window that will ask you if you
want to ‘override’ – answer ‘yes’. If you don’t get a pop-up window then...