Lucent Technologies Definity Enterprise Communications Server Release 7 Console Operation Manual

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
15 Physical Layout of Your Console 
2
For incoming calls, the display shows the called party’s name and 
extension. In the following sample, the called party is Liz Via who is at 
extension 4328.
For outside calls, the display shows the kind of outside line used and the 
outside line’s access code. In the following sample, the access code the line 
used is a WATS line, with access code 101.
nCalling party identification for outbound calls
For an outgoing call, the display shows the called party’s name and 
extension. In the following sample, the called party is Jeff Morrow who is 
at extension 4032.
If only name information is available, the following displays.
If only number information is available, the following displays.
If neither the name or the number is available, the following displays.
or
If the call gets redirected, the following displays.
System user’s calling privileges
e=  OUTSIDE CALL to LIZ VIA at EXT 4328
b= WATS 101
a= JEFF MORROW 4032
a= JEFF MORROW 4032
a= 3304 3304
a= 3304
a =  OUTSIDE LINE NAME TRUNK ID
a= 3304  COVER 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
16 Physical Layout of Your Console 
2
Your system manager assigns calling privileges for all system users. A 
2-digit number assigned by your system manager, followed by a hyphen 
and 4-alpha characters that identify the user’s calling privileges. The 
4-alpha characters are listed in Ta b l e  2
.
nCall purpose
Call-purpose information identifies features that are in use. Ta b l e  3
 defines 
call-purpose identifiers.
Table 2. Calling Privilege Identifiers
4-alpha character Meaning
ORIGThe user cannot place any calls from their phone.
OTWDThe user cannot place calls on outside lines from their 
phone.
TOLLThe user cannot place long distance calls from their 
phone.
NONEThe user has no calling restrictions.
Table 3. Call Purpose Identifiers 
Identifier Description
B 
or bDisplays when called parties do one of the following:
nDo not answer 
nSend their calls to coverage
nAre active on a call that uses temporary bridged appearance
coAn internal user who doesn’t have calling privileges for outside 
lines attempts to make an outgoing call.
csAn internal user who doesn’t have internal calling privileges 
attempts to make a call to another internal phone.
ctA caller attempts to call a user who cannot receive calls. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
17 Physical Layout of Your Console 
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nCall status
Call-status displays the phone call’s current status. Ta b l e  4
 identifies call 
status indicators and describes when they occur.
dDisplays when called parties do one of the following: 
nDo not answer 
nSend their calls to coverage
nAre unavailable and have a temporary bridged appearance.
fSystem users forward their calls to you.
icThe system redirects calls to you due to a problem with the 
system or because your system manager has programmed calls 
made to specified extensions to come to you.
ldIncoming calls that are listed in the phone book and are placed 
directly to a system user’s extension.
nNight service is on and the call goes to the night service station.
naConsoles are in night service mode.
rcA held call returns to the console.
rtAn unanswered, transferred call returns to the console.
scA caller places repeated calls on the same line without 
disconnecting.
sDisplays when a called system user temporarily sends all their 
calls to coverage.
tcA caller attempts to make an outgoing call on an outside line that 
you control. The call redirects to you.
Table 3. Call Purpose Identifiers  (Continued)
Identifier Description 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
18 Physical Layout of Your Console 
2
NOTE:
If your system has Integrated Services Digital Network (ISDN) — 
Primary Rate Interface (PRI), refer to Chapter 4, ‘‘Using the 
Features’’, for display information associated with ISDN-PRI.
Ringer-Volume Control Area
The ringer-volume control area provides volume control for:
nIncoming calls
nTimed reminder tones (notification that a call needs additional attention)
nCall waiting tones (notification that a call is waiting to be answered)
nEmergency access to attendant calls (not Crisis Alert calls)
Table 4. Call Status Identifiers
Identifier Description
Ringing The dialed call rings.
Wait The Attendant Call Waiting feature is available.
Wait, [I] 
Intrusion 
AllowedThe Attendant Call Waiting and Intrusion features are 
available.
Busy An extension is busy or out of service and neither the 
Attendant Call Waiting nor the Intrusion features are 
allowed.
Busy, [I] 
Intrusion 
AllowedAn extension is busy or out of service and the Attendant Call 
Waiting feature is not allowed. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
19 Physical Layout of Your Console 
2
Figure 8. Ringer Volume Control Area (enhanced console)
The ringer volume control area has an  (up) button, a   (down) button, and a 
SELECT button. To adjust the volume on your console:
1. Press and release the  (up) button) or   (down) button to activate the 
display.
The display exhibits a bar graph and identifies the tone to be adjusted.
2. Press the 
SELECT button to choose the type of tone that you wish to adjust.
3. Press and release the  (up) button to increase the volume or the  
(down) button to decrease the volume.
4. Press any other button on the console to complete or cancel this task.
Selector Console 
The Selector Console allows you to transfer calls and determine the status of an 
extension. It has two groups of buttons and lamps: the Hundreds Group Select 
(HGS) and the Direct Extension Selection (DXS) with Busy Lamp Field (BLF).
The basic console has 8 HGS buttons; the enhanced console has 20. You use them 
in conjunction with the DXS buttons to dial an extension. For example, if you 
wish to transfer a call to extension 3452, press the HGS button labeled 34, then 
press the DXS button labeled 52.
The 100 DXS buttons are labeled from 00 to 99. When combined with the HGS 
buttons, they provide up to 800 possible extensions for the basic console and up to 
2000 possible extensions for the enhanced console. For more information on how 
to transfer calls, refer to ‘‘Transferring Calls to Internal Extensions’’ on page 24
. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
20 Physical Layout of Your Console 
2
Figure 9. Selector Console Area
Determining Extension Number Status
You can determine the status of an extension by pressing the two buttons 
necessary to complete the extension and looking at the lamp to the left of the 
appropriate DXS button.
nIf the lamp is dark, the extension is idle.
nIf the lamp is lighted, the extension is in use. You can still transfer a call if 
system users have more than one line available. Ask your system manager 
about the phones in your company.
nIf the extension is busy, you hear a busy tone. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
21 Physical Layout of Your Console 
2
nIf a station has the SAC feature active and is busy, the DXS/BLF lamps 
remain steady until the station is no longer busy. At that time, the lamp 
goes to a flashing mode. The PC Console alerts by changing colors on the 
icon for the associated extension.
Tones Heard Through Handset or Headset
When you operate the console, you hear tones through the handset or headset that 
can indicate progress or status of a call, or identify types of incoming calls. Ta b l e  
5 describes the tones available on your console.
Table 5. Ringing and Tones Descriptions 
Tone Name Pitch Frequency Meaning
Ringback Low 15 times a 
minuteA transferred call comes back to the 
console.
Special 
Ringback Low Single Calls are waiting to be answered.
Busy Low 60 times a 
minuteThe called extension is busy.
Fast Busy Low 120 times a 
minuteA caller dialed an incorrect number 
or called a phone that cannot be 
called.
Confirmation n/a Three short 
burstsThe operation requested (activated or 
deactivated) is accepted.
Coverage n/a One short 
burstA call to one extension rings at a 
different extension.
Dial Low Continuous 
steady tone A phone is ready to use.
Intercept On-Off, 
high and 
lowSiren-type
“Dee-Do”A caller dialed a number incorrectly 
or called a phone that cannot be 
called.
Reorder  Low 120 times a 
minuteAll trunks within a particular trunk 
group are busy or that a requested 
feature is not available. 
Continued on next page 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
22 Physical Layout of Your Console 
2
Call Waiting 
Ringback Low 15 times a 
minute with 
decreasing 
volume 
during the 
last 0.2 
secondA call is waiting at the console and 
the called party has been notified that 
the call is waiting.
Incoming 
Call RingingOn-off, 
low0.5 second  An incoming call is waiting to be 
answered.
Calls Waiting 
(Queued 
Calls)On-off, 
low0.25 second One or more incoming calls are 
waiting to be answered.
Timed 
Reminder 
(Attendant 
Recall)high On for 0.5 
second; off 
for 1 
secondA single-party call is on hold for 
longer than the time allowed by your 
company. This tone also occurs when 
someone on a conference call calls 
you or an unanswered transferred call 
returns to you.
Emergency 
Access 
Ringing On-Off, 
high and 
lowSiren-like A tone that indicates an emergency. 
This ringing tone is heard on the 
latest models of the basic console and 
all models of the enhanced console.
Table 5. Ringing and Tones Descriptions  (Continued)
Tone Name Pitch Frequency Meaning
Continued on next page 
						

							Operating the Console 
23  
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DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
3
Operating the Console
As a console operator, you spend the majority of your day placing calls, 
transferring calls, and putting callers on hold. You might also place a conference 
call or handle communications for an unexpected emergency. This section 
describes and provides step-by-step procedures for these operations. Before you 
read the rest of this section, check with your system manager to see if you work in 
a Centralized Attendant Service (CAS) environment. If you work in a CAS 
environment, be sure to read Chapter 5, ‘‘Centralized Attendant Service’’
.
This chapter refers to “principal” consoles. A principal console is the main 
console used at your company. If your company has only one console, it is 
considered to be the principal console. If your work environment utilizes more 
than one console, your system manager assigns one console as “principal.” 
Principal consoles can control features, such as night service, for all consoles in 
the system.
At the end of this chapter, you will be able to:
nIdentify standard features available on your console
nPerform standard functions available on your console
For additional information on console operations, refer to DEFINITY ECS 
Console Operations Quick Reference. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
24 Activating the Console 
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Activating the Console
Activating the console refers to preparing the console for human control.
To activate the console:
1. Plug in the handset or the headset. 
2. Select one of the following two options:
nIf you are at the principal console, press the NIGHT button if the 
Night lamp is lit.
nIf you are not at the principal console, press the POS BUSY button.
Deactivating the Console
Deactivating the console refers to preparing the console to operate automatically 
after hours.
To deactivate the console:
1. Select one of the following two options:
nIf you are at the principal console, press the NIGHT button. 
nIf you are not at the principal console, press the POS BUSY button.
2. Unplug the handset or the headset.
Transferring Calls to Internal 
Extensions
You may receive outside calls that you need to transfer to internal extensions or 
internal callers may need for you to transfer them to an extension. The process for 
both types of calls is the same.
To transfer calls to internal extensions:
1. Press the lighted call appearance button.
2. Greet the caller.
3. Press the 
START button.
NOTE:
If the Auto Start feature is administered at your console, you do not 
need to press the 
START button.
4. Press the desired buttons on the selector console to dial the desired 
extension.