Lucent Technologies Definity Enterprise Communications Server Release 7 Console Operation Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
35 Answering Calls for Another Party 
4
Backing Up the Console Operator
Your system manager can program your overflow calls to ring to one or more 
designated phone.
Example
The marketing department just launched an infomercial about Widget, Inc.’s 
self-cleaning bathtubs. Consequently, the phones are “ringing off the hook”. Chris 
answers Pat’s overflow calls at his own phone....

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
36 Answering Calls for Another Party 
4
Example
Widgets, Inc. takes great pride in providing human contact for all persons calling 
customer service representatives. The system manager, Kelly Ratliffe, has 
programmed all customer service representative phones to go to coverage. When 
Suzanne Jones, customer service representative, is busy on a call, an incoming 
call routes to...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
37 Answering Calls for Another Party 
4
Example
Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office 
in a hurry for a personal emergency. He is expecting an important phone call, so 
he calls Pat and asks her to forward his calls to another member of his team. Pat 
uses the call forwarding all calls procedures to forward his calls to his team...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
38 Paging for Called Parties 
4
Example
Rick Foylund, company arbitrator, is away from his desk when a call comes in for 
him. Pat pages Rick to tell him that he can call extension 5432 to answer his call. 
Rick dials his company’s call park feature access code then 5432 to answer his 
call.
Feature Name
Call Park
Procedures
To park a call:
1. Press the 
START button.
2. Select one...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
39 Paging for Called Parties 
4
Example
Rick Foylund, company arbitrator, is away from his desk when a call comes in for 
him. Pat places the call on hold at one of her 10 call park extensions. Pat pages 
Rick to tell him the number to dial to answer his call. 
Feature Name
Call Park
Procedures
To park a call:
1. Press the 
START button.
2. Select one of the following options:
nDial...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
40 Paging for Called Parties 
4
nThe outside line buttons to function as paging buttons
or
nA sequence of numbers on your dial keypad that serves as the paging 
access code
Example
Rick Foylund, company arbitrator, is away from his desk when a call comes in for 
him. Pat pages Rick with code calling access. Rick hears his extension, 113, 
chimed and calls Pat to answer the page....

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
41 Paging for Called Parties 
4
Paging with Voice Paging
When called parties are away from their phones, you can page them with 
loudspeaker paging by parking their call then voice paging them to the extension 
where you parked their call. If called parties do not answer their pages, their calls 
automatically return to you for further assistance.
You can page called parties in up...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
42 Paging for Called Parties 
4
Paging with Deluxe Voice Paging
This feature combines call park and loudspeaker paging. You can page a caller to 
call an extension or call you. You also can add a paged party to an existing 
conference call.
You can page called parties in up to 9 locations or use a single, designated access 
code or button to page the called party in all 9 locations....

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
43 Assisting Callers with Special Tools 
4
3. Press the SPLIT button.
4. Press the 
HOLD button.
Unanswered pages return to you for further assistance. If the allotted time for 
paging announcements expires during the page, the call disconnects and you hear 
an intercept tone (alternating high-low, siren-like tone or fast busy tone).
Assisting Callers with Special Tools
This section...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
44 Assisting Callers with Special Tools 
4
4. One of the following options occurs:
nThe call automatically rings through when the busy line becomes 
available.
nIf the line does not become available within the time preset by your 
system manager, the call rings back to you. To try to transfer again, 
repeat steps 1 through 3.
Split-Swap
You can alternate between active and split...