Lucent Technologies DEFINITY Enterprise Communications Server Release 6 CallVisor PC ASAI Instructions Manual

Troubleshooting
Issue  3  May 1998
11-5
Version Selection 
The ECS now supports version selection. The ISDN protocol stack, specifically 
the QP module, supports this feature. Three new tunable parameters are provided 
to allow selecting the desired version and allowable alternatives.
QP_DESIRED_VER is set to 3. Version 1 corresponds to G3V3, Version 2 
corresponds to G3V4 and Version 3 corresponds to release 6
1. For release 6, the 
default also is 3. QP_HIGHERVER and QP_LOWERVER are provided to allow...

Troubleshooting
11 - 6Issue  3  May 1998 
Inoperable System Errors 
These procedures, if not done correctly with the correct values, can result in an 
inoperable system. Two cases are possible:
1. Defective kernel
2. Incompatible version parameters
If the kernel is defective, the system will not boot or you will be unable to log on.  
To recover from this, use the reboot with optional kernel procedure as described in 
your UNIX documentation.
If the version parameters are incompatible with the ECS...

Troubleshooting
Issue  3  May 1998
11-7
CV/LAN Troubleshooting
Client Side OA&M Utilities 
asai_test 
asai_test tests connections with the ECS. It has been modified to accept a new 
option “-t” with the IP address of the server. When it is run from the client, it will 
test the connection from the client through the specified server to the ECS.
asai_ver 
This function returns the library version of the client library. This is needed to 
ensure that the client library and the server library versions are...

Troubleshooting
11 - 8Issue  3  May 1998  

Issue  3  May 1998A-1
A
Special Characters
Starting with Release 5, CallVisor ASAI supports a subset of European and 
Japanese Katakana characters that can be displayed by DEFINITY ECS on 85xx 
telephones. These European and Japanese characters are displayed when the 
Integrated Directory Database is queried for any name that contains all or some of 
these special characters.
ASAI parses the queried directory name and translates it according to the 
language that the application supports. An ASCII...

Special Characters
A-2Issue  3  May 1998  

Issue  3  May 1998 GL-1 
GLGlossary
 A
ACD
Automatic Call Distribution, a distribution method used to direct calls to a group of agents called 
(‘‘splits”), using the ‘‘most idle agent” or the ‘‘hot seat” routing algorithm.
ACD agent/extension
A station extension that is a member of an Automatic Call Distribution (ACD) split/skill/hunt group.
ACD call
A call directed to an ACD split/skill/hunt group either directly or through vector processing.
 Active
One of the five possible states for a party on a...

Glossary
GL-2 Issue  3  May 1998
Adjunct Routing
A vector command/step that allows the switch to request a route/destination, from an ASAI adjunct, 
for the call executing the vector command/step. When an adjunct routing vector command is 
encountered, the switch disconnects any tone detector/call prompter connected to the call and 
discards any dial-ahead digits that had been collected. Collected digits are retained with the call 
and sent to the adjunct in the Route Request message.
 Agent
A member of...

Glossary
Issue  3  May 1998  GL-3 
following terms: ASE instance, cluster instance, cluster identifier, and single application object 
(SAO). An active association is one which applies to an existing call on ECS or to an extension on 
the call. SAO is preferred.
 Automatic Call Distribution
See ACD.
B
 BRI
Basic Rate Interface, referring to the basic ISDN physical interface providing two 64K bps full 
duplex B (bearer) channels and one 16K bps D channel for message-oriented signaling.
 Busy/Unavailable...

Glossary
GL-4 Issue  3  May 1998
Client
As used in this guide, the initiator of a request for service; usually, but not always, the adjunct.
 Cluster
Synonym for capability group or ASE. See also Association.
 Controlled Extension
A station extension that is being monitored and controlled via domain-control association.
CPN
Calling Party Number
 CRV
Call Reference Value a number used to identify the logical channels on the ISDN D channel.
CV/LAN
CallVisor LAN application running on Multi-Application...