Lucent Technologies CentreVu Call Management System Release 3 Version 8 External Call History Interface Manual

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information25
10. Enter the name of the receiving computer.
The system responds as follows:
Currently, CMS uses uucp to transfer external call history files to a 
designated remote machine and uustat to check that the files were 
transferred successfully. You may optionally change these default 
programs to be customer-specified file transfer and check programs such 
as Transmission Control Protocol/Internet Protocol (TCP/IP), or the 
UNIX 
commands remote copy (rcp) or copy (cp) using a remote file system 
(RFS), by entering a different full file path instead of the default 
uucp/uustat interface path. 
11. Enter the full path of the default file transfer utility 
(/cms/dc/chr/uucp_copy) or optionally enter the full path of your 
specific file transfer program.
The system responds as follows:
12. Enter the full path of the default file transmission check program 
(/cms/dc/chr/uucp_check), or optionally enter the full path of your 
specific transmission checking program.
If you have chosen to enter your own file transfer and transmission 
checking programs, continue with step 16, entering the number of 
call records in the buffer.
If you have chosen the CMS defaults, continue with the following 
step.
Enter the full path of the program to transfer call history 
files (default: /cms/dc/chr/uucp_copy):
NOTE:
Enter the full path of the program to check the external call 
history file transmission (default: /cms/dc/chr/uucp_check):
NOTE: 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information26
The system responds as follows:
13. Enter the nuucp password for the receiving computer. 
The system responds as follows:
14. Enter the port on the 
CentreVu CMS computer to be used by the 
receiving computer. (For a 
Sun computer, 
s_pdevxxx
 will display instead.)
The system responds as follows:
15. Enter the speed that the connection between the 
CentreVu CMS 
and the receiving computer will be using.
The system responds as follows:
16. Enter the number of call records to be held in the buffer if the 
receiving machine cannot accept the data (this should equate to a 
minimum of 20 MB). This step reserves disk space;
therefore, sufficient disk space must be available.
Enter password for nuucp login on xxxxxxxx (up to 8
characters):
Enter CMS port for connection to xxxxxxxx (s-pdexxxx):
Select a speed for this connection 
1) 19200 
2) 38400
Number of call segments to buffer for ACD xxxxxxx (0-99999): 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information27
The range (0-99999) specified in the prompt represents the total 
allowed over all ACDs. If you expend the entire allotment on ACD 1, 
you will have no more space available to other ACDs.
You will lose external call record data if all the buffers on the 
CentreVu CMS computer fill up. (Standard CentreVu CMS call data 
is not affected.)
The buffers could become filled due to a link failure if the storage 
capacity of the receiving machine is exceeded or if the receiving 
machine goes down.
If you want to change the buffer size you need to change the 
Number of call records field in the System Setup: Data 
Storage Allocation window. (See Data Storage Allocation in 
Chapter 8, “System Setup,” in the 
CentreVu® CMS Administration 
document (585-210-910) for more information).
Collection of external call records resumes when uucp finishes 
copying the files from the 
CentreVu CMS buffers to the receiving 
computer.
Repeat Step 16 for each administered ACD.
The system responds as follows: 
17. Select whether ECH will start in the on or off state (default is off).
NOTE:
!CAUTION:
NOTE:
Start ECH in the on or off state: (default off) 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information28
The system responds as follows:
18. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
The External Call History package installed successfully when you 
see the following message:
19. You can now turn 
CentreVu CMS back on. Enter cmsadm.
The CMS Administration menu will display as follows:
Computing space requirements and file system 
space availability.
External Call History package installed
.
.
.
External Call History package installed 
  Call Management System Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD 
2) acd_remove Remove all administration and data for an ACD 
3) backup Filesystem backup 
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package
6) run_pkg Turn a feature package on or off
7) run_cms Turn CentreVu (R) CMS on or off 
8) port_adm Administer, Modems, Terminals, and Printers
Enter choice (1-9) or q to quit:  
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information29
20. Enter 7.
The system responds as follows:
21. Enter 1 to turn 
CentreVu CMS on.
The system responds as follows:
When 
CentreVu CMS comes up, the following information displays:
Select one of the following
1) Turn on CMS
2) Turn off CMS
Enter choice (1-2) 
Please wait for initialization
*** CMS is now up *** 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information30
Tu r n  E C H I  O n  o r  
Off
0
In a CMS High Availability environment, the installed ECHI package may 
be turned on or off while CMS is running or not. Use the following 
procedure.
When ECHI is off, records are still being collected in files, except that the 
files are not sent to the receiving computer. The purpose for this is 
because the receiving computer can only receive files from one machine 
at a time
1. First access the 
CentreVu CMS Administration menu by entering 
cmsadm.
The 
CentreVu CMS Administration menu appears as shown below.
2. Enter 6 to run the ECHI program.
The system responds with the following:
3. Enter 1 for External Call History Interface. 
NOTE:
  CentreVu(R) Call Management System Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD 
2) acd_remove Remove all administration and data for an ACD 
3) backup File system backup 
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package 
6) run_pkg Turn a feature package on or off
7) run_cms   Turn CentreVu (R) CMS on or off
8) port_adm Administer, Modems, Terminals, and Printers
Enter choice (1-8) or q to quit: 
The CMS features that can be run are
1. external call history
Enter choice (1-1) or q to quit 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information31
The system responds by listing the package status (on or off) and 
asking if you would like to turn it on or off:
4. Enter on or off, depending on what you want to do with the package. 
If you turn ECHI on, the system responds as follows:
5. Enter yes or no.
CMS is Not Running 
and ECHI if Off
0
If CMS is not running and if ECHI is off, the system responds as follows:
Select Return to turn ECHI on. The system responds as follows:
ECHI is off. Do you wish to turn it on?
Do you wish to send the full call record buffer?
External Call History is off.
Do you wish to turn it on? (default: yes)
External Call History package turned on successfully 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information32
CMS is Running and 
ECHI is Off
0
If CMS is running and if ECHI is off, the system responds as follows:
Select Return to turn ECHI on. The system responds as follows:
Select Return. The system responds as follows:
CMS is Either Running 
or Not Running and 
ECHI is On
0
If CMS is either running or not running and if ECHI is on, the system 
responds as follows:
Select Return to turn ECHI off. The system responds as follows:
External Call History is off.
Do you wish to turn it on? (default: yes)
Do you wish to transmit the full buffer of call records?:
(default: yes)
External Call History package turned on successfully
External Call History is on.
Do you wish to turn it off? (default: yes)
External Call History package turned off successfully 
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information33
Assigning Ports 
on the 
Sun 
Computer
0
If your CentreVu CMS computer is a Sun server/computer, you must 
install the previously described feature, and then either set the Network 
Terminal Server (NTS) port connections, or use a 
Multiport* card.
Use the Network Administrator (na) program to address and configure 
the NTS ports.
To set the NTS port connections, perform the following procedure.
You must log in as 
root at the console terminal.
1. At the system prompt, enter na to access the NTS
administration software as shown below:
The system responds as follows:
2. To associate all subsequent administration with a specific NTS, 
enter annex  at the command prompt as 
shown below:
*Multiport is a registered trademark of Aurora Technologies, Inc.NOTE:
# na
 command:
 command: annex  
						

							   CentreVu® CMS R3V8 External Call History Interface
Setup Information34
When you enter annex , it becomes the 
default NTS until another NTS is selected using the annex 
command. The default setting for the NTS ports is 9600 bps, 8 bits, 
no parity, and 1 stop bit.
The system responds as follows:
3. Perform one of the following depending upon whether you have a 
direct connection or a modem connection.
a. For a direct connection, enter the following
 set port string 
command. You must include all the parameters you want to 
change.
b. For a modem connection, enter the following set port string 
command. 
You must include all the parameters you want to change. The
 
set port string command sets the parameters for the serial line 
ports. The “x” value is the port number on the NTS. You can 
specify a range of ports. The speed value must be either 19200 
or 38400 bps and must match the speed of the receiving 
computer. You can choose your own values for location and 
user_name attributes, but they should be port-specific. See 
the following table for other values.
NOTE:
# : Annex-3-UXR7, 64 ports
command:
command: set port=x-y mode slave speed  type hardwired 
location
  user_name  output_flow_control none
command: set port=x-y mode slave dedicated_address
 control_lines modem_control speed  
type dial_in term_var dial_up broadcast_direction 
network location  user_name  
output_flow_control none