Lucent Technologies BCS Products Security Handbook

BCS Products
Security Handbook  
555-025-600  
Issue 6
December 1997
Contents 
Page xi  
nToll Fraud Contact ListG-5
H Product Security Checklists H-1
nGeneral Security ProceduresH-3
nAUDIX, DEFINITY AUDIX and INTUITY AUDIX Voice 
Messaging SystemsH-5
nAUDIX Voice Power SystemH-7
nBasicWorksH-9
nCONVERSANT Voice Information SystemH-13
nDEFINITY ECS, DEFINITY G1 and G3, and System75H-15
nDEFINITY G2 and System85H-21
nDIMENSION PBX SystemH-25
nLucent Technologies/Bay NetworksH-28
nMERLIN II Communications...

BCS Products
Security Handbook  
555-025-600  
Issue 6
December 1997
Contents 
Page xii   

About This Document 
Page xiii Scope of this Handbook 
BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document
Scope of this Handbook
This handbook discusses security risks and measures that can help prevent 
external telecommunications fraud involving the following Lucent Technologies 
products:
Communications Server:
nDEFINITY® Enterprise Communications Server (ECS) Release 5 and later 
PBX systems:
nDEFINITY® Generic 1, 2, and 3 Communications Systems 
nMERLIN® II...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xiv Scope of this Handbook 
nDEFINITY® AUDIX® System
nINTUITY™ AUDIX® Voice Messaging System
nINTUITY™ CONVERSANT® Voice Information System
nMERLIN MAIL® Voice Messaging System
nMERLIN MAIL®-ML Voice Messaging System
nMERLIN MAIL® R3 Voice Messaging System
nPARTNER MAIL® System
nPARTNER MAIL VS® System
Other products and services:
nCall Management System (R3V2)
nCallMaster® PC
nMultipoint Conferencing Unit...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xv Reason for Reissue 
nEnroll in Lucent Technologies BCS Advanced Security for DEFINITY 
ECS
This advanced 2-day training course provides additional technical methods 
and procedures in recognizing and preventing toll fraud for the DEFINITY 
user. To enroll, call 1 800 255-8988, PEC 1460-095.
Reason for Reissue
This issue, Issue 6 of the GBCS Products Security Handbook, updates 
information to include the...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xvi How this Guide is Organized 
How this Guide is Organized
The GBCS Products Security Handbook has the following chapters and 
appendices:
Chapter 1: Introduction Provides a background for toll fraud.
Chapter 2: Security 
RisksDiscusses the major areas in which customer 
premises equipment-based systems are vulnerable, 
and introduces available security measures.
Chapter 3: Large 
Business 
Communications...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xvii Lucent Technologies’ Statement of Direction 
Lucent Technologies’ Statement of 
Direction
The telecommunications industry is faced with a significant and growing problem 
of theft of customer services. To aid in combating these crimes, Lucent 
Technologies intends to strengthen relationships with its customers and its 
support of law enforcement officials in apprehending and successfully prosecuting 
those...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xviii Lucent Technologies/Customer Security Roles and Responsibilities 
nLucent Technologies is committed to develop and offer services that, for a 
fee, reduce or eliminate customer liability for PBX toll fraud, provided the 
customer implements prescribed security requirements in its 
telecommunications systems.
nLucent Technologies’ product and service literature, marketing information 
and contractual...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xix Lucent Technologies/Customer Security Roles and Responsibilities 
(See the preceding section.) More specifically, Lucent Technologies BCS 
recognized four areas where we or our agents had specific responsibilities to our 
customers. These areas, and our responsibilities in each area, are detailed in the 
next section, “Lucent Technologies’ Roles and Responsibilities.”
In addition, customers have specific...

BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
About This Document 
Page xx Lucent Technologies Security Offerings 
Customer Roles and Responsibilities
The customer as the business owner has the responsibility to SELECT AND 
MANAGE the security of their system. Specifically, according to the TFPC of the 
Alliance for Telecommunications:
“The basic responsibility of the business owner is to devote adequate 
resources (time, talent, capital, etc.) to the selection of CPE and to its...