LG S33a1d Manual

							5 Troubleshooting
Troubleshooting51
Troubleshooting5
Troubleshooting
General
Symptom Cause & Solution
The Power does not turned on. yPlug the power cord into the wall outlet securely.
The connected USB storage device is not recognized. yTry using different USB cable, some USB cables may not support enough current for normal USB operation.
 yIf you use a USB extension cable or USB HUB, the USB devices may not be recognized.
 yA USB device which requires additional program installation when you have connected it to a computer is not supported.
 yThis unit supports only USB Flash Drive and USB External HDD with FAT32 or NTFS format.
Cannot play video, photo or audio files. yThe files are not recorded in a format that the unit can play.
 yThe unit does not support the codec of the video file.
The remote control does not work properly. yThe remote control is not pointed at the remote sensor of the unit.
 yThe remote control is too far from the unit.
 yThere is an obstacle in the path of the remote control and the unit.
 yThe batteries in the remote control are exhausted.
The unit is plugged in, but the power will not turn on or off.You can reset the unit as follows.
 yUnplug the power cord, wait at least five seconds, and then plug it in again.The unit is not operating normally. 
						

							Troubleshooting52
Troubleshooting5
Network
Symptom Cause & Solution
Streaming video services (such as YouTube™, etc.) are often stopped or “buffer” during playback.
 yYour broadband service speed may not be fast enough to stream video services. Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended.
Media servers are not displayed on the device list. yThe firewall or anti-virus software on your media server is running. Turn off the firewall or anti-virus software running on your media server.
 yThe unit is not connected to the local area network that your media server is connected.
Cannot connect the unit to the access point or wireless LAN router.
 yThe wireless communication may be interrupted from household devices that are using radio frequencies. Move the unit away from them.
Access point is not displayed on the “Access point name” list. yThe access point or wireless LAN router may not broadcast its SSID. Set your access point to broadcast its SSID through your computer.
 yYour network device such as access point may not set with available frequency range and channel that this unit can support.  Try setting the frequency range and channel on the network device setting. 
						

							Troubleshooting53
Troubleshooting5
Picture
Symptom Cause & Solution
There is no picture. ySelect the appropriate video input mode on the TV so the picture from the unit appears on the TV screen.
 yConnect the video connection securely.
 yCheck the [HDMI Color Setting] in the [Settings] menu is set to the appropriate item that conforms to your video connection.
 yYour TV may not support the resolution you have set on the unit. Change the resolution that your TV accepts.
 yThe unit’s HDMI OUT jack is connected to a DVI device that does not support copyright protection.
Picture noise appears yYou are playing a file recorded in a colour system that is different from your TV.
 ySet the resolution which your TV accepts.
Sound
Symptom Cause & Solution
There is no sound or the sound is distorted. yThe unit is in scan, slow motion, or pause mode.
 yThe sound volume is low.
 yCheck the wireless speaker connection. (page 13)
Customer Support
You can update the unit using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this unit (if updates have been made), please visit  http://www.lg.com/global/support or contact LG Electronics customer care center.
Open Source Software Notice
To obtain the corresponding source code under GPL, LGPL and other open source licenses, please visit http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are available to download with the source code. 
						

							6 Appendix 
Appendix54
Appendix6
Controlling  a TV  with 
the Supplied Remote 
Control
You can control your TV using the buttons below.
By pressingYou can
1 ( TV POWER)Turn the TV on or off.
AV/INPUTSwitch the TV’s input source between the TV and other input sources.
VOL +/–Adjust the volume of the TV
PR/CH W/SScan up or down through memorized channels.
Depending on the unit being connected, you 
may not be able to control your TV using some 
of the buttons. 
,Note
Setting up the remote to 
control  your TV
You can operate your TV with the supplied remote control.  If your TV is listed in the table below, set the appropriate manufacturer code.
1.   While holding down 1 (TV POWER) button, and press the manufacturer code for your TV with the numerical buttons (see the table below). 
ManufacturerCode number
LG1(Default), 2
Zenith1, 3, 4
GoldStar1, 2
Samsung6, 7
Sony8, 9
Hitachi4
2.  Release the 1 (TV POWER) button to complete setting.
Depending on your TV, some or all buttons may not function on the TV, even after entering the correct manufacturer code. When you replace the batteries of the remote, the code number you have set may be reset to the default setting. Set the appropriate code number again. 
						

							Appendix55
Appendix6
Network Software 
Update
Network update notification
From time to time, performance improvements and/or additional features or services may be made available to units that are connected to a broadband home network. If there is new software available and the unit is connected to a broadband home network, the unit will inform you about the update as follows.
Option 1: 
1. The update menu will appear on the screen when you turn off the unit.
2. Use A/D to select a desired option and then press ENTER (b).
[OK]Starts the software update.
[Cancel]Exits the update menu and turns the power off.
Option 2:
If the software update is available from the update server, the “Update” icon appears in the Home menu. Press blue (B) colored button to start the update procedure.
Software update
You can update the unit using the latest software to enhance the products operation and/or add new features. You can update the software by connecting the unit directly to the software update server.
 
y Before updating the software in your unit, 
remove USB Device from the unit.
 
y Before updating the software in your unit, 
turn the unit off and then turn it back on.
 
y During the software update procedure, 
do not turn off the unit or disconnect AC 
power, or do not press any button.
 
y If you cancel the update, turn off the power 
and turn it on for stable performance.
 
y This unit cannot be updated to previous 
software version.
 
,Note
1.  Check the network connection and settings (page 17).
2. Select [Software] option in the [Settings] menu then press ENTER (b).
3. Select [Update] option, and press ENTER (b).
The unit will check for the newest update. 
 
y Pressing ENTER (
b) while checking for the 
update will end the process.
 
y If there is no update available, the Message, 
“No update is found.” appears. Press ENTER 
(
b ) to return to the [Home Menu]. 
,Note 
						

							Appendix56
Appendix6
4. If newer version exists, the message “Do you want to download it?” appears. 
5. Select [OK] to start update. (Selecting [Cancel] will end the update.)
6. The unit starts downloading the newest update from the server. (Downloading will takes several minutes depending on your home network condition)
7. When downloading is completed, the message, “Download is complete. Do you want to update?” appears.
8. Select [OK] to start updating. (Selecting [Cancel] will end the update and downloaded file will not be re-usable. To update software the next time, the software update procedure has to be started from the beginning again.)
Do not turn off the power during the software 
update. 
>Caution
9.  When update is completed, the power will be turned off automatically in a few seconds.
10. Turn the power back on. The system now operates with the new version. 
The Software Update function may not 
work properly depending on your internet 
environment. In this case, you can obtain 
the latest software from the authorized LG 
Electronics Service Center then update your 
unit. Refer to “Customer Support” on page 
53.
 
,Note 
						

							Appendix57
Appendix6
Additional Information
File requirement
Video files
File  LocationFile  ExtensionCodec FormatAudio FormatSubtitle
USB
“.avi”, “.mpg”, “.mpeg”, “.mkv”, “.mp4”, “.asf ”, “.wmv”, “.m4v”  (DRM free), “.vob”, “.3gp”, “.mov”, “.trp”, “.m2t”, “.mpe”, “.m1v”, “.m2v”, “.wm”
XVID, MPEG1 SS, H.264/MPEG-4 AVC, MPEG2 PS, MPEG2 TS, VC-1 SM ( WMV3)
Dolby Digital, DTS, MP3, WMA, AAC, AC3
SubRip (.srt / .txt), SAMI (.smi), SubStation Alpha (.ssa/.txt), MicroDVD (.sub/.txt), VobSub (.sub), SubViewer 1.0 (.sub), SubViewer 2.0 (.sub/.txt), TMPlayer (.txt), DVD Subtitle System (.txt)
DLNA
“.avi”, “.mpg”, “.mpeg”, “.mkv”, “.mp4”, “.asf ”, “.wmv”, “.m4v”  (DRM free), “.mov”, “.trp”, “.m2t”, “.mpe”, “.m1v”, “.m2v”
XVID, MPEG1 SS, H.264/MPEG-4 AVC, MPEG2 PS, MPEG2 TS, VC-1 SM ( WMV3)
Dolby Digital, DTS, MP3, WMA, AAC, AC3
SubRip (.srt / .txt), SAMI (.smi), SubStation Alpha (.ssa/.txt), MicroDVD (.sub/.txt), SubViewer 1.0 (.sub), SubViewer 2.0 (.sub/.txt), TMPlayer (.txt), DVD Subtitle System (.txt)
Audio files
File  LocationFile  ExtensionSampling FrequencyBitrateNote
USB
“mp3”, “.wma”, “.wav”, “.m4a” (DRM free), “.flac”
within 32 - 48 kHz ( WMA), within 16 - 48 kHz (MP3)
within 32 - 192 kbps ( WMA), within 32 - 320 kbps (MP3)
Some wav files are not supported on this unit.
DLNA“mp3”, “.wma”, “.wav”, “.m4a” (DRM free)
within 32 - 48 kHz ( WMA), within 16 - 48 kHz (MP3)
within 32 - 192 kbps ( WMA), within 32 - 320 kbps (MP3)
Some wav files are not supported on this unit.
Photo files
File  LocationFile  ExtensionRecommended  SizeNote
USB, DLNA
“.jpg”, “.jpeg”, “.png”, “.gif ”Less than 4,000 x 3,000 x 24 bit/pixel Less than 3,000 x 3,000 x 32 bit/pixelProgressive and lossless compression photo image files are not supported.
 ySupplied bundle DLNA server for Macintosh edition has limitations in file compatibility, such as ASF, WMA and WMV. 
						

							Appendix58
Appendix6
 
y The file name is limited to 180 characters. 
 
y Maximum files/Folder: Less than 2000 (total 
number of files and folders)
 
y Depending on the size and number of the 
files, it may take several minutes to read the 
content on the media. 
 
y File compatibility may differ depending on 
the server. 
 
y Because the compatibility on DLNA server 
are tested on the bundle DLNA server 
(Nero MediaHome 4 Essentials Windows 
edition) environment, file requirements and 
playback functions may differ depending on 
media servers.
 
y The file requirements on page 57 are 
not always compatible. There may have 
some restrictions by file features and media 
server’s ability. 
 
y Playing video subtitle files are only available 
on DLNA media server created by supplied 
Nero MediaHome 4 Essentials software on 
this unit package.
 
y The files from removable media such as USB 
drive etc. on your media server may not be 
shared properly.
 
y This unit cannot support the ID3 Tag 
embedded MP3 file.
 
y The total playback time of audio file 
indicated on the screen may not correct for 
VBR files.
 
y HD video files contained on the USB 1.0/1.1 
may not played properly. USB 2.0 are 
recommended to play back HD video files.
 
y This unit supports H.264/MPEG-4 AVC profile 
Main, High at Level 4.1. A file with higher 
level may not be supported.
 
y This unit does not support files that are 
recorded with GMC
*1 or Qpel*2.
*1  GMC – Global Motion Compensation
*2  Qpel – Quarter pixel
 
,Note
 
y A “avi” file which is encoded “WMV 9 codec” 
is not supported.
 
y This unit supports UTF-8 files even it 
contains Unicode subtitle content. This unit 
can not support the pure Unicode subtitle 
files.
 
y Depending on the types of file or ways of 
recording, it may not play back.
 
y To be playback a video file, video file name 
and Subtitle file name must be the same.
 
y When you play a video file with a extension 
such  as “.ts”, “.m2ts”, “.mts”, “.tp”, “.Trp”  or “.m2t”, 
your unit may not support subtitle files.
 
y The total playback time of audio file 
indicated on the screen may not correct for 
VBR files.
 
y Video / Audio codec compatibility may 
differ depending on video file. 
,Note 
						

							Appendix59
Appendix6
About DLNA
This Player is a DLNA Certified digital media player that can display and play video, photo and audio content from your DLNA-compatible digital media server (PC and Consumer Electronics).
The Digital Living Network Alliance (DLNA) is a cross-industry organization of consumer electronics, computing industry and mobile device companies. Digital Living provides consumers with easy sharing of digital media through your home network.
The DLNA certification logo makes it easy to find products that comply with the DLNA Interoperability Guidelines. This unit complies with DLNA Interoperability Guidelines v1.5.
When a PC running DLNA server software or other DLNA compatible device is connected to this player, some setting changes of software or other devices may be required. Please refer to the operating instructions for the software or device for more information.
Certain system requirements
For high definition video playback:
 yHigh definition display that has HDMI input jack.
 yHDMI or HDCP capable DVI input on your display device is required for some content (as specified by disc authors). 
						

							Appendix60
Appendix6
Audio Output Specifications
Jack/Setting
Source
HDMI OUT
PCM StereoPCM Multi-Ch DTS Re-encode *3Bit Stream *1 *2
Dolby DigitalPCM 2chPCM 5.1chDTSDolby Digital
Dolby Digital PlusPCM 2chPCM 5.1chDTSDolby Digital Plus
Dolby TrueHDPCM 2chPCM 5.1chDTSDolby TrueHD
DTSPCM 2chPCM 5.1chDTSDTS
DTS-HDPCM 2chPCM 5.1chDTSDTS-HD
Linear PCM 2chPCM 2chPCM 2chDTSLinear PCM 2ch
Linear PCM 5.1chPCM 2chPCM 5.1chDTSLinear PCM 5.1ch
Linear PCM 7.1chPCM 2chPCM 5.1chDTSLinear PCM 7.1ch
*1 The secondary and interactive audio may not be included in the output bitstream if [Digital Output] option is set to [Bit Stream]. (Except LPCM Codec : the output always include interactive and secondary audio.)
*2  This unit automatically selects the HDMI audio according to the decoding capability of the connected HDMI device even though [Digital Output] option is set to [Bit Stream].
*3 If the [Digital Output] option is set to [DTS re-encode], the audio output is limited to 48 kHz and 5.1Ch.
 yIf the audio format of the digital output does not match the capabilities of your receiver, the receiver will produce a strong, distorted sound or no sound at all.
 yMulti-channel Digital Surround Sound via digital connection can only be obtained if your receiver is equipped with a Digital Multi-channel decoder. 
 yThis setting is not available on the input signal from an external device.