LG G3 User Guide

110
Dolby Digital Plus 
Manufactured under license from Dolby Laboratories. Dolby and the double-D 
symbol are trademarks of Dolby Laboratories.
Trademarks 

111
Accessories
These accessories are available for use with your phone. (Items described 
below may be optional and sold separately.)
Travel adapter
USB cable
Connect your phone 
and PC.
User Guide
Learn more 
about your 
phone.Battery
NOTE: • Always use genuine LG accessories. Failure to do this may void your 
warranty.
• Accessories may vary in different regions. 

112
Troubleshooting
This section lists some problems you might encounter when using your phone. 
Some problems require you to call your service provider, but most are easy to 
fix yourself.
Message Possible causes Possible corrective measures
Micro SIM 
errorThere is no Micro 
SIM card in the 
phone or it is 
inserted incorrectly.Make sure that the Micro SIM card 
is correctly inserted.
No network 
connection/ 
Dropped 
network
Signal is weak or 
you are outside the 
carrier network.Move toward a window...

113
Message Possible causes Possible corrective measures
No 
applications 
can be setNot supported by 
service provider 
or registration 
required.Contact your service provider.
Calls not 
availableDialling error  New network not authorized.
New Micro SIM card 
inserted.Check for new restrictions.
Pre-paid charge 
limit reached.Contact service provider or reset 
limit with PIN2.
Phone 
cannot be 
switched onPower/Lock Key 
pressed too briefly.Press the Power/Lock Key for at 
least two seconds.
Battery is...

114
Troubleshooting
Message Possible causes Possible corrective measures
Charging 
errorBattery is not 
charged.Charge battery.
Outside 
temperature is too 
hot or cold.Make sure phone is charging at a 
normal temperature.
Contact problemCheck the charger and its 
connection to the phone.
No voltagePlug the charger into a different 
socket.
Charger defective Replace the charger.
Wrong charger Use only original LG accessories.
Number 
not allowedThe Fixed dialling 
number function 
is on.Check the...

115
Message Possible causes Possible corrective measures
The screen 
does not 
turn on 
when I 
receive a 
call.Proximity sensor 
problemIf you use a protection tape or case, 
make sure it has not covered the 
area around the proximity sensor. 
Make sure that the area around the 
proximity sensor is clean.
No sound Vibration modeCheck the settings status in the 
sound menu to make sure you are 
not in vibration or silent mode.
Hangs up 
or freezesIntermittent 
software problemTry to perform a software...

116
For Your  Safety
Safety InformationPlease read and observe the following information for safe and proper use of 
your phone and to prevent damage.
WARNING! This product contains chemicals known to the State of California 
to cause cancer and birth defects or reproductive harm. 
Wash hands after 
handling.
Caution Violation of the instructions may cause minor or serious damage to the 
product.
• Do not disassemble or open crush, bend or deform, puncture or shred.• Repairs under warranty, at LG’s...

117
• For those host devices that utilize a USB port as a charging source, the host 
device’s user manual shall include a statement that the phone shall only be 
connected to products that bear the USB-IF logo or have completed the 
USB-IF compliance program.
Charger and Adapter Safety• The charger and adapter are intended for indoor use only.• Insert the battery pack charger vertically into the wall power socket.• Unplug the power cord and charger during lightning storms to avoid electric 
shock or...

118
For Your  Safety
• Charging temperature range is between 32 °F and 113 °F. Do not charge 
the battery out of recommended temperature range. Charging out of 
recommended range might cause the generating heat or serious damage of 
battery. And also, it might cause the deterioration of battery’s characteristics 
and cycle life.
• Do not use or leave the battery under the blazing sun or in heated car by 
sunshine. The battery may generate heat, smoke or flame. And also, it might 
cause the deterioration...

119
Care and Maintenance
Your mobile device is a product of superior design and craftsmanship and 
should be treated with care. The suggestions below will help you fulfill any 
warranty obligations and allow you to enjoy this product for many years:
Keep your Mobile Device away from:
Liquids of any kind 
Keep the mobile device dry. Precipitation, humidity, and liquids contain 
minerals that will corrode electronic circuits. If the mobile device does get wet, 
do not accelerate drying with the use of an...