Lexmark X854e User Manual

Solving fax quality problems
140
Troubleshooting
Solving fax quality problems
The following solutions will help solve copy problems. For additional information, see Fax tips.
Solving option problems
If an option does not operate correctly after it is installed, or if it quits working:
Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, 
and check the connection between the option and MFP.
Print the menu settings page, and check to see if...

Solving option problems
141
Troubleshooting
Solving 2000-sheet drawer problems
ProblemSolution
The elevator tray does not raise when the 
loading door is closed, or the elevator tray 
does not lower when the door is opened and 
the elevator button is pushed.Check the following:
The MFP is properly attached to the 2000-sheet drawer.
The MFP is powered on.
The power cord is plugged firmly into the back of the 2000-sheet 
drawer.
The power cord is plugged into an outlet.
The outlet has power.
The...

Solving paper feed problems
142
Troubleshooting
Solving paper feed problems
SymptomCauseSolution
Paper frequently jams.  You are using paper that does not 
meet the MFP specifications.Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on our 
Lexmark Web site at www.lexmark.com for detailed 
specifications.
See Avoiding jams for information that can help prevent 
jams from occurring.
You have loaded too much paper 
or too many envelopes.Make sure the stack of...

Print quality troubleshooting
143
Troubleshooting
Print quality troubleshooting
To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects 
appear, print the Print Quality Test Pages.
Printing the print defects guide
1Touch the help icon (?).
2Touch Print Defects Guide.
Printing the print quality test pages
1Turn the MFP off.
2Hold down the number 2 and number 6 keys on the numeric pad.
3Continue to hold the buttons, and turn the MFP...

Solving print quality problems
144
Troubleshooting
Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions still do not correct the 
problem, call for service. You may have an MFP part that requires adjustment or replacement.
ProblemAction
Print is too light. The toner may be low. To utilize the remaining toner, remove the cartridge by gripping 
the handles with both hands. With the cartridge arrows pointing downward, firmly...

Solving print quality problems
145
Troubleshooting
Entire page is white.Make sure the packaging material is removed from the toner cartridge. 
Check the toner cartridge to be sure it is installed correctly. 
The toner may be low. To utilize the remaining toner, remove the cartridge by gripping 
the handles with both hands. With the cartridge arrows pointing downward, firmly 
shake the toner cartridge side-to-side and front-to-back several times to redistribute 
the toner. Reinstall the cartridge
....

Solving print quality problems
146
Troubleshooting
Part or all of the page is 
printed in black.Check the toner cartridge to see if it is installed correctly. 
The job prints, but the top and 
side margins are incorrect. Make sure the Paper Size setting in the Paper menu is correct.
Make sure the margins are set correctly in your software application.
Ghost images appear.Make sure the Paper Type setting in the Paper menu is correct.
Verify the environment is Class B.
Replace the charge rolls....

Solving print quality problems
147
Troubleshooting
The Quality menu control panel options can be adjusted to help improve print quality. 
In addition, the Enhance Fine Lines and Gray Correction options can be enabled to improve print quality. These settings are 
available on the driver and on the MFP Embedded Web Server (EWS) interface. For more information about these options, 
see the driver Help.
Menu selectionPurposeVal u e s†
Print Resolution To select printed output resolution 600 dpi*
1200 dpi...

Notices148
Notices
Conventions
Note: A note  identifies something that could help you.
CAUTION: A caution  identifies something that could cause you harm.
Warning: A warning  identifies something that could damage your product hardware or software.
Electronic emission notices
Federal Communications Commission (FCC) compliance information statement
Part 15
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the 
FCC Rules. Operation is...

Notices149
Notices
India emissions notice
This device uses very low power low range RF communication that has been tested and found not to cause any 
interference whatsoever. The manufacturer is not responsible in case of any disputes arising out of requirement 
of permissions from any local authority, regulatory bodies or  any organization, required by the end-user to install 
and operate this product at his premises.
Industry Canada compliance statement 
This Class A digital apparatus meets all...