Lexmark X2470 User Manual

							eSelect your operating system.
fSelect the file you want to download, and then follow the directions on the computer screen.
Cannot print from digital camera using PictBridge
Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital
camera documentation.
1Disconnect the camera.
2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to
determine whether it is PictBridge-enabled.
Use only the USB cable that came with the camera.
Print troubleshooting
“Improving print quality” on page 44
“Poor text and graphic quality” on page 52
“Poor quality at the edges of the page” on page 53
“Partial document or photo prints” on page 54
“Printer does not print or respond” on page 53
“Print speed is slow” on page 53
Improving print quality
If you are not satisfied with the print quality of a document, make sure you:
Use the appropriate paper for the document. Use Lexmark Premium Photo Paper if you are printing photos or
other high-quality images.
Make sure the glossy or printable side faces you. (If you are not sure which side is the printable side, see the
instructions that came with the paper.)
Use a paper that is a heavier weight or bright white.
Select a higher print quality.
If the document still does not have the print quality you want, follow these steps:
1Align the print cartridge. For more information, see “Aligning the print cartridge using the computer” on
page 44.
If print quality has not improved, continue to step 2.
2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 44.
If print quality has not improved, continue to step 3.
3Remove and reinsert the print cartridge. For more information, see “Removing a used print cartridge” on
page 42 and “Installing a print cartridge” on page 42.
If print quality has not improved, continue to step 4.
4Wipe the print cartridge nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and
contacts” on page 45.
If print quality is still not satisfactory, replace the print cartridge. For more information, see “Ordering supplies”
on page 46.
 
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							Poor text and graphic quality
Examples of poor text and graphic quality include:
Blank pages
Dark print
Faded print
Incorrect colors
Light and dark bands in print
Skewed lines
Smudges
Streaks
White lines in print
Check the ink level, and install a new print cartridge if necessary.
See “Improving print quality” on page 51.
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it
to dry:
Document with graphics or images
Photo paper
Heavy weight matte or glossy paper
Transparency
Labels
Envelopes
Iron-on transfer
Note: Transparencies may take up to 15 minutes to dry.
Use a different brand of paper. Each paper brand accepts ink differently and prints with color variations. Use Lexmark
Premium Photo Paper if you are printing photos or other high-quality images.
Use only new, unwrinkled paper.
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 61.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
 
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							Poor quality at the edges of the page
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
Select the Borderless print feature.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Print Layout.
4Click Borderless.
Check that the paper size being used matches the printer setting.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Paper Setup.
4Check the paper size.
Printer does not print or respond
See “Page does not print” on page 49.
Print speed is slow
Close all applications not in use.
Try minimizing the number and size of graphics and images in the document.
Consider purchasing more RAM.
Remove as many unused fonts as possible from your system.
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Quality/Copies.
4From the Quality/Speed area, select a lower print quality.
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 61.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
 
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							cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Partial document or photo prints
Make sure the document or photo is loaded correctly on the scanner glass.
Make sure the paper size being used matches the size you selected.
Copy troubleshooting
“Copier does not respond” on page 54
“Scanner unit does not close” on page 54
“Poor copy quality” on page 54
“Partial document or photo copies” on page 55
Copier does not respond
If the  light blinks, see “Error messages” on page 60.
If the  light is not on, see “Power button is not lit” on page 48.
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 61.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers and downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy quality
Examples include:
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
 
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							Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
If the  light blinks, see “Error messages” on page 60.
Check the ink level, and install a new print cartridge if necessary.
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
See “Improving print quality” on page 44.
If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning clear images from
magazines or newspapers” on page 38.
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Place the document facedown on the scanner glass.
Partial document or photo copies
Make sure the document or photo is loaded correctly on the scanner glass.
Make sure the paper size being used matches the size you selected.
Scan troubleshooting
“Scanner does not respond” on page 55
“Scanning takes too long or freezes the computer” on page 56
“Scan was not successful” on page 56
“Poor scanned image quality” on page 57
“Partial document or photo scans” on page 57
“Cannot scan to an application” on page 57
Scanner does not respond
If the  light blinks, see “Error messages” on page 60.
If the  light is not on, see “Power button is not lit” on page 48.
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
In Windows XP Pro: Start ΠSettings ΠPrinters and Faxes.
In Windows XP Home: Start ΠControl Panel ΠPrinters and Faxes.
In Windows 2000: Start ΠSettings ΠPrinters.
In Windows 98/Me: Start ΠSettings ΠPrinters.
2Double-click the name of your printer.
 
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							3Click Printer.
Make sure no check mark appears next to Pause Printing.
Make sure a check mark does appear next to Set As Default.
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 61.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers or downloads.
cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and then follow the directions on the computer screen.
Scanning takes too long or freezes the computer
Close all programs not being used.
To change the scanning resolution to a lower value:
1Click StartŒPrograms or All ProgramsŒLexmark 2400 Series.
2Select All-In-One Center.
3From the Scan area, click See More Scan Settings.
4Click Display Advanced Scan Settings.
5From the Select Scan Resolution menu, select a lower number.
Scan was not successful
1Check the USB cable for any obvious damage.
2Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
3Firmly plug the square end of the USB cable into the back of the printer.
Turn off and then restart your computer.
1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the
software” on page 61.
2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest
software.
aIn all countries or regions except the United States, select your country or region.
bClick the links for drivers or downloads.
cSelect your printer family.
dSelect your printer model.
 
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							eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Poor scanned image quality
If the  light blinks, see “Error messages” on page 60.
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
To adjust the quality of a scan:
1Load the document facedown on the scanner glass.
2From the control panel, press .
3From the “Send scanned image to:” menu, select a program.
4Click Display Advanced Scan Settings.
5Click the Scan tab.
6Select a higher scan resolution.
7Click OK.
8Click Scan Now.
See “Improving print quality” on page 44.
If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning clear images from
magazines or newspapers” on page 38.
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Place the document facedown on the scanner glass.
Partial document or photo scans
Make sure the document or photo is loaded correctly on the scanner glass.
Make sure the paper size being used matches the size you selected.
Cannot scan to an application
1From the Selected Application Does Not Support Multiple Pages dialog, click Cancel.
2From the All-In-One Center Scanning & Copying tab, choose a different application from the “Send scanned
image to” menu.
3Scan the document.
Fax troubleshooting
“Tips for faxing using the Imaging Studio” on page 58
“Cannot print a fax or received fax has poor print quality” on page 58
“Received fax is blank” on page 58
 
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							Tips for faxing using the Imaging Studio
If you are faxing using the Imaging Studio, make sure:
The printer is connected to a computer that is equipped with a fax modem.
The computer is connected to a working phone line.
Both the printer and the computer are turned on.
For additional help when you are using a fax application, see the documentation that came with the fax application.
Cannot send or receive a fax
If an error message appears, follow the instructions on the error message dialog.
Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
If the telephone line is being used by another device, wait until the other device is finished before sending a fax.
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
Cannot print a fax or received fax has poor print quality
Ask that the sender:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution.
Check the ink level, and install a new cartridge if necessary.
1Remove the print cartridge.
2Make sure the sticker and tape have been removed.
3Reinsert the print cartridge.
If the  light is not on, see “Power button is not lit” on page 48.
Check for and clear any paper jams.
Received fax is blank
Ask the sender to verify the original document was loaded correctly.
 
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							Jams and misfeeds troubleshooting
“Paper jam in the printer” on page 59
“Paper or specialty media misfeeds” on page 59
“Printer does not feed paper, envelopes, or specialty media” on page 60
“Banner paper jams” on page 60
Paper jam in the printer
To automatically eject the paper:
1Press and hold .
2Remove the paper from the paper exit tray.
To manually remove the paper:
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper jam in the paper support
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.
Load a smaller amount of paper into the printer.
See “Loading various paper types” on page 21 for information about:
Maximum loading amounts per paper type
Specific loading instructions for supported paper and specialty media
Load paper with the print side facing you.
Remove each page as it exits, and let it dry completely before stacking.
Use only new, unwrinkled paper.
Adjust the paper guides:
When using media less than 8.5 inches wide
Against the left edge of the paper or media, making sure it does not buckle
 
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							Printer does not feed paper, envelopes, or specialty media
If there is a paper jam, see the appropriate paper jam section.
Verify that the specialty media is loaded correctly.
Try loading one page, envelope, or sheet of specialty media at a time.
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
For Windows XP Pro: Start ΠSettings ΠPrinters and Faxes.
For Windows XP Home: Start ΠControl Panel ΠPrinters and Faxes.
For Windows 2000: Start ΠSettings ΠPrinters.
For Windows 98/Me: Start ΠSettings ΠPrinters.
2Double-click the name of your printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
Make sure a check mark does appear next to Set As Default.
Banner paper jams
1Press  to turn off the printer.
2Remove the jammed banner paper from the printer.
To keep a banner print job from jamming:
Use only the number of sheets needed for the banner.
Select the following settings to enable the printer to feed paper continuously without jamming:
1With a document open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Select the Paper Setup tab.
4From the Paper Size area, select Banner.
5Select Letter Banner or A4 Banner as the paper size.
6Select Portrait or Landscape.
7Click OK.
8Click OK or Print.
Error messages
The  light blinks to report an error condition.
Power light blinksSolutions
SlowThe printer is out of paper.
1Load paper.
2Press .
 
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