Lexmark PLATINUM PRO905 User Manual

3Add your printer.
4Use the Web site to create, customize, and download solutions to your printer.
For more information, see the SmartSolutions User's Guide on the Web site.
Using SmartSolutions
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Maintaining the printer
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.
Checking ink levels
Using the printer control panel
From the home screen, touch .
The graphic of the ink levels appears on the display.
Using the printer software
For Windows users
1
Click  or...

Using the printer software
For Windows users
1
Load plain paper.
2Click  or Start.
3Click All Programs or Programs, and then select the printer program folder from the list.
4Select Printer Home.
5Choose your printer from the printer drop-down list.
6From the Maintenance tab, click Align cartridges.
7Follow the instructions on the computer screen.
For Macintosh users
1
Load plain paper.
2From the Finder desktop, double-click the printer program folder.
3Select Printer Utility from the list.
4From the...

3Select Printer Home.
4Choose your printer from the printer drop-down list.
5From the Maintenance tab, click Clean cartridges.
6Follow the instructions on the computer screen.
For Macintosh users
1
From the Finder desktop, double-click the printer program folder.
2Select Printer Utility from the list.
3From the Maintenance tab, select Clean Print Nozzles.
A cleaning page prints.
Cleaning the exterior of the printer
1Make sure that the printer is turned off and unplugged from the wall outlet....

Cleaning the touch screen
The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and
smudges.
1Make sure the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
2Wipe the touch screen with the cloth that came with your printer or with...

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any...

“Print job does not print or is missing pages” on page 139
“Printer is printing blank pages” on page 140
“Printer is busy or does not respond” on page 140
“Cannot delete documents from the print queue” on page 141
“Cannot print through USB” on page 141
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the home screen, navigate to Use Factory Defaults:
 > Use...

2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when...

CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and...

CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing...