Lenovo Thinkvision L1951p Users Guide

							

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Troubleshooting
If you have a problem setting up or using your monitor, you might be able to
solve it yourself. Before calling your dealer or Lenovo, try the suggested actions
that are appropriate to your problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words
″Out
of Range ″are
shown on the
screen, and the
power indicator
is flashing green. The system is set
to a display
mode which is
not supported by
the monitor.
v
If you are replacing an
old monitor, reconnect
it and adjust the
display mode to within
the specified range for
your new monitor.
v If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer.
v If these options do not
work, contact the
Customer Support
Center. “Selecting a supported
display mode” on page
The image
quality is
unnacceptable. The video signal
cable is not
connected with
the monitor or
system
completely.Be sure the signal cable is
firmly plugged into the
system and monitor.
“Connecting and turning
on your monitor” on
The color
settings may be
incorrect. Select another color
setting from the OSD
menu. “Adjusting your monitor
image” on page 2-3
The automatic
image setup
function was not
performed. Perform automatic image
setup.
“Adjusting your monitor
image” on page 2-3
The power
indictator is not
lit and there is
no image. v
The monitor ’s
power switch
is not
switched on.
v The power
cord is loose
or
disconnected.
v There is no
power at the
outlet. v
Be sure the power cord
is connected properly.
v Be sure the outlet has
power.
v Power on the monitor.
v Try using another
power cord.
v Try using another
electrical outlet. “Connecting and turning
on your monitor” on
3-2L1951p Wide Flat Panel Monitor User’s Guide
2-6
page 1-4 page 1-4
Table 3-1. Monitor specifications for type-model 2448-HB6   (continued)
 
						

							
Table 3-2. Troubleshooting (continued)
Problem Possible cause Suggested action Reference
Screen is blank
and power
indicator is
steady amber or
flashing greenThe monitor is in
Standby/Suspend
mode
v
Press any key on the
keyboard or move the
mouse to restore
operation.
v Check the Power
Options settings on
your computer. “Understanding power
management” on page
2-6
The power
indicator is
green, but there
is no image. The video signal
cable is loose or
disconnected
from the system
or monitor.Be sure the video cable is
connected with the
system properly.
“Connecting and turning
on your monitor” on
The monitor
brightness and
contrast are at
the lowest
setting. Adjust the brightness and
contrast setting on the
OSD menu.
“Adjusting your monitor
image” on page 2-3
One or more of
the pixels appear
discolored This is a
characteristic of
the LCD
technology and
is not an LCD
defect.If there are more than
five pixels missing,
contact the Customer
Support Center.
Appendix A, “Service and
Support,” on page A-1
v Fuzzy lines in
text or a
blurry image.
v Horizontal or
vertical lines
through the
image. v
Image setup
has not been
optimized
v Your system
Display
Properties
setting have
not been
optimized. Adjust the resolution
settings on your system
to match the native
resolution for this
monitor:
at 60

Hz.“Adjusting your monitor
image” on page 2-3
“Manual image setup”
Perform automatic image
setup. If automatic image
setup does not help,
perform manual image
setup. “Selecting a supported
display mode” on page
When working in the
native resolution, you
may find additional
improvements by
adjusting the Dots Per
Inch (DPI) setting on
your system. See the Advanced section
of your system’s display
properties.
Manual image setup
If automatic image setup does not establish the image that you prefer, perform
manual image setup.
Note:
Have your monitor powered on for about 15 minutes, until the monitor
warms up.
1. Press
at the bottom of the monitor to open the OSD menu.
2. Use
orto selectand pressto access.
3. Use
orto select ClockandPhase adjustment.
Chapter 3. Reference information3-3
1440 x 900
page1-4
2-6
 
						

							
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To use the Plug and Play feature in Windows XP, files should be loaded from the
Reference and Driver CD.Note: This section must be completed before continuing with the Windows XP
automatic image setup.
1. Turn off the computer and all a�ached devices.
2. Ensure that the monitor is connected correctly. 3. Turn on the monitor and then the system unit. Allow the system to boot into Windows XP.
4. Open the Display Properties window by clicking Start Se�ings Control
Panel , and then double-clicking the Displayicon.
5. Click the Se�ingstab.
6. Click the Advancedbu�on.
7. Click the Monitortab.
8. Click the Propertiesbu�on.
9. Click the Driverstab.
10. Open the Hardware Update Wizard window by clicking onUpdate Driver,
and then click Next.
11. Select Install from a list or Specific location(Advanced), and then click Next.
12. Insert the Setup CD into the CD drive, then click the Have Disk bu�on.
13. Click OK.
14. Ensure that the CD drive le�er is selected.
15.ChooseL19
51pwD andclickOK.Thefileswillbecopied

from the CD to your hard disk drive.
16. Close all open windows and remove the CD.
17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve
display quality. Lenovo recommends using either 1440 x900at a refresh rate of 60
Hz, or 640 x 480 at a refresh rate of 60 Hz.
Chapter 3. Reference information3-5
InstallingthemonitordriverinWindows XP
L194 Wide Flat Panel Monitor User’s Guide
 
						

							

						

							
Service information
Product numbers
The product number for your monitor is located on the side of the display bezel as
shown below.
Chapter 3. Reference information3-7
 
Customer responsibilities 
The warranty does not apply to a product which has been damaged due to  
accident, misuse, abuse, improper installation, usage not in accordance with  
product specifications and instructions, natural or personal disaster, or  
unauthorized alterations, repairs or modifications. 
 
The following are examples of misuse or abuse and not covered by warranty:  
● Images burned on to the screen of a CRT monitor. Burned image is preventable  
by utilizing a moving screen saver or power management.  
● Physical damage to covers, bezel, base and cables. 
● Scratches or punctures on monitor screens. 
 
 
 
 
						

							
3-8

 

  

 Business
L1951p Wide Flat Panel Monitor User’s Guide
Black
BusinessBlack
BusinessBlack
BusinessBlack
t
  2448-HB6
2448-HB6
2448-HB6
*2448-H 6
2448-H 6*
45J8731
45J7676
45J8735
45J7677
L1951p 
FRU monitor Wide 
 L1951p  Wide 
 L1951p  Wide 
 L1951p  Wide 
Analog cable
Digital cable
FRU Stand assembled
 
with Base
 
						

							
Appendix A. Service and Support 
The following information describes the technical support that is available for your
 product, during the warranty period or throughout the life of your product. Refer
 to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms. 
Registering your option 
Register to receive product service and support updates, as well as free and discounted
 computer accessories and content. Go to:
http://www.lenovo.com/register
 
Online technical support 
Online technical support is available during the lifetime of a product at: 
http://www.lenovo.com/support 
Product replacement assistance or exchange of defective components also is available
 during the warranty period. In addition, if your option is installed in a Lenovo
 
computer , 
you
 
might
 
be
 
entitled
 
to
 
service at your location. A Lenovo technical support 
representative can help you determine the best alternative. 
Telephone technical support 
Installation and configuration support through the Customer Support Center will be 
available until 90 days after the option has been withdrawn from marketing.
 After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. 
Additional support is also available for a nominal fee. 
Before contacting a Lenovo technical support representative, please have
 
the
 
following
 information available: option name and number, proof of purchase, computer
 
manufacturer, model, serial number and manual, the exact wording of any error message, 
description
 
of
 
the
 
problem,
 
and
 
the
 
hardware
 
and
 
software configuration information 
for your system. 
Your technical support representative might want to walk you through the problem
 
while
 you are at your computer during the call. 
Telephone numbers are subject to change without notice. The most up-to-date telephone
 list for Lenovo Support is always available at: 
http://www.lenovo.com/support/phone 
 
© Copyright Lenovo 2009
 
						

							
Country or Region Telephone Number 
Brazil Sao Paulo region: (11) 3889-8986 
Outside Sao Paulo region: 0800-701-4815 
(Brazilian Portuguese) 
Brunei 801-1041 (English, Bahasa Melayu) 
Canada Toronto: 416-383-3344 
Outside Toronto: 1-800-565-3344 
(English, French) 
Chile Toll Free: 188-800-442-488
800-361-213
(Spanish)
 
China 86-10-58851110 
800-990-8888 
(Mandarin) 
China 
(Hong Kong S.A.R.) 
ThinkCentre® Commercial PC: 8205-0333 
Multimedia Home PC: 800-938-228
(Cantonese,
 English, Mandarin) 
China 
(Macau S.A.R.) 
ThinkCentre Commercial PC: 795-9892 
Multimedia Home PC: 0800-336
(Cantonese,
 English, Mandarin) 
Colombia 1-800-912-3021 (Spanish) 
Costa Rica 0-800-011-1029 (Spanish) 
Croatia 0800-0426 
Cyprus +357-22-841100 
Czech Republic +420-2-7213-1316 
Denmark Warranty service and support: 7010-5150 (Danish) 
Dominican Republic 1-866-434-2080 (Spanish) 
Ecuador 1-800-426911 (Spanish) 
Egypt +202-35362525 
El Salvador 800-6264 (Spanish) 
Estonia +372 6776793 
+372 66 00 800 
Finland Warranty service and support: +358-800-1-4260 (Finnish) 
France Warranty service and support (hardware): 0810-631-213 
Warranty service and support (software): 0810-631-020 
(French)   
Africa Africa: +44 (0)1475-555-055 
South Africa: +27-11-3028888 and 0800110756 
Central Africa: Contact the nearest Lenovo 
Business Partner 
Argentina 0800-666-0011 (Spanish) 
Australia 131-426 (English) 
Austria Warranty service and support: 01-211-454-610 (German) 
Belgium Warranty service and support: 02-225-3611 (Dutch, French) 
Bolivia 0800-10-0189 (Spanish) 
A-2L1951p Wide Flat Panel Monitor User’s Guide
 
						

							
Country or Region Telephone Number 
Indonesia 021 5238 823 
Local number only: 001-803-606-282 
DID (Direct Inward Dialing): +603 8315 6859 
(English, Bahasa Indonesia) 
Ireland Warranty service and support: 01-881-1444 (English) 
Israel Givat Shmuel Service Center: +972-3-531-3900 
(Hebrew, English) 
Italy Warranty service and support: +39-800-820094 (Italian) 
Japan Toll Free: 0120-20-5550 
International: +81-46-266-4716 
The above numbers will be answered with a Japanese language voice prompt. For 
telephone support in English, please wait for the Japanese voice prompt to end, and an 
operator will answer. Please say ″English support please,″ and your call will be 
transferred to an English-speaking operator. 
PC software: 0120-558-695 
Overseas calls: +81-44-200-8666 
(Japanese) 
Korea 1588-6782 (Korean) 
Latvia +371 7070360 
Lithuania +370 5 278 66 00 
Luxembourg +352-360-385-343 (French) 
Malaysia Local number only: 1800-88-1889 
DID: +603 8315 6855 
(English, Bahasa Melayu) 
Malta +35621445566 
Mexico 001-866-434-2080 (Spanish) 
Middle East +44 (0)1475-555-055 
Netherlands +31-20-514-5770 (Dutch) 
New Zealand 0800-733-222 (English) 
Nicaragua 001-800-220-1830 (Spanish) 
Norway Warranty service and support: 8152-1550 (Norwegian) 
Panama Lenovo Customer Support Center: 001-866-434-2080 (Toll Free) 
206-6047 
(Spanish) 
   
 
Germany Warranty service and support: 01805-00-46-18 (German) 
Greece +30-210-680-1700 
Guatemala 1800-624-0051 (Spanish) 
Honduras Tegucigalpa: 232-4222 
San Pedro Sula: 552-2234
(Spanish)
 
Hungary +36-1-382-5716 
+36-1-382-5720
(English,
 Hungarian) 
India 1800-425-2666 
+91-80-2535-9182 
(English) 
Appendix A. Service and SupportA-3